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Sr. Business Analyst

Dubai, United Arab Emirates
October 17, 2020

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Senior Business Analyst


A result oriented professional with proven track record of delivering high value consulting assignments to major healthcare clients across UAE and US. With 3.5+ years of experience in healthcare consulting, consistently demonstrated excellence in strategic projects across workforce planning and process improvements


Senior Business Analyst

CitiusTech Healthcare Technology Pvt. Ltd. Apr’17 – Present Workforce Planning Client: Federal Healthcare Regulatory Authority of UAE The project encompasses analyzing patient health records to estimate optimal workforce required to meet current patient needs in various federal hospitals across UAE and provide plan of action to mitigate the challenges ahead

Conceptualized Workforce Planning framework based on WHO WISN and NHPPD incorporating in-depth analysis of process followed in every unit in a hospital

Successfully implemented Workforce planning framework in 4 Federal hospitals in UAE and achieved an optimal healthcare workforce ensuring high quality of patient care

Built an analytical model to estimate workforce required (i.e. doctors, nurses, allied health professionals and admins) encompassing various types of unit operating model

Analyzed expected patient inflow and workforce availability in short, medium and long term, and provided initiatives to mitigate the challenges identified

Managing client engagements and on-time delivery of assignments ensuring high CSAT for last 1.5 years

HIMSS EMRAM Assessment Client: Largest Private Hospital Group in KSA The project encompasses analyzing the capability of client’s HIS and hospital process, and strategize an effective plan to achieve stage 7 of HIMSS EMRAM

Developed business process workflows capturing existing patient journey and capabilities of various modules of client’s HIS

Assessed gaps in the HIS and hospital processes by baselining its capabilities against the requirements recommended by HIMSS EMRAM

Conceptualized future state business model of HIS that encompasses advanced closed loop medication and CPOE enabled infusion workflows with product usecases fulfilling the identified gaps to achieve stage 7 of HIMSS EMRAM Enterprise Data Strategy Client: Leading Healthcare Provider in UAE The project is to assess the capability of client’s EHR system to evaluate the staffs’ performance in order to track effective utilization of resources and highest level of patient care

Developed Hospital Balanced Scorecard comprising 200 KPIs in areas such as Operational Excellence, Resource Planning, Population Health and Quality of Care INFO





PGDIM – General


National Institute of

Industrial Engineering

(NITIE), Mumbai

Mar 2017

B.E. – Electrical &


PSG College of Technology,


Apr 2012


Workforce Planning

Process Improvement

Data Analytics

Strategic Planning

Client Management

Pre-Sales Support

Requirements Gathering

Data Visualization




Google analytics


Analyzed data elements and database architecture of the EHR and identified gaps in implementing the Scorecard

Achieved 92% system compatibility with minor customization and provided recommendations to fulfil the remaining gap

Pre-Sales Support – Healthcare Providers in the ME, UK and US

Responsible for supporting sales team in various stages of client engagements through data analysis, research, market analysis, business cases, visualization wireframes, etc.

Gathered business requirements and articulated solution of high value proposition to client proposals

Published POV on healthcare regulations like GDPR, ACO (UK), etc. and emerging technologies like telehealth

Programmer Analyst

Cognizant Technology Solutions. May’12 – Jul’14

Cognizant Advanced Apps (CA2)

The project involved developing a platform - CA2 that enabled users to develop end-to-end web applications from database architecture to user interfaces using GUI Product Development

Designed, developed and implemented software solutions in CA2 using .Net technology

Extensively involved in requirement analysis and feasibility study of client requirements, and project planning

Developed technical handbooks to represent the design and code of new applications Quality Assurance

Responsible for meeting SLA for a major module of the platform ensuring high CSAT

Created & monitored Requirements Trace-ability Matrix (RTM) to ensure 360 coverage of all possible scenario achieving Zero-Defect-Delivery

Developed a VBA model to create a dashboard highlighting stability of the platform Management Intern

GlaxoSmithKline Pharmaceuticals Ltd Apr’16 – May’16 Material Planning

The project is to identify optimal level of inventory for 1200+ raw materials and packaging materials required for effective manufacturing and estimate required storage space to meet 80% CSL of contract manufacturers

Analyzed the consumption pattern and replenishment trend, and devised monthly optimal stock & procurement level for 1200+ materials

Analyzed storage specification and estimated storage space required and proposed Pallet Racking method for effective utilization of storage area

Designed Material Planning Dashboard, an MS Excel based analytical model, that highlights SKU wise consumption, current inventory & required procurement plan that can be used to manage inventory for all 21 contract manufacturers for desired CSL

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