WHO I AM

A motivated, adaptable and responsible in a mid-

level, seeking for Sales and Marketing positions

which will utilize the organisational and

communication skills developed through my

involvement with previous jobs and promotional

works.

During my degree I successfully combined my

studies with work and other commitments showing

myself to be self-motivated, organized and capable of working under pressure. I have a clear, logical mind with a practical approach to problem solving

and a drive to see things through to completion. I enjoy working on my own initiative or in a team. In short, I am reliable, trustworthy, hardworking and eager to learn and have a genuine interest in your team work.

SKILLS

• Communication skills

• Presentation skills

• Time management

• Leadership skills

• Soft skills

• Accountable

• Training

• Coaching

• Sales management

• Target oriented

• Electronic knowledge

• Team work

EDUCATION

Mansoura University, Egypt

Bachelor of Education and Arts

Major Field Of Study: English - General Education

Grade: Good - 78 %

• Team planning and training to help my colleagues to achieve their MTD.

• Contact potential clients

to offer our service and receive inbound call from interest ed customer

• Day-to-day responsibilities for managing customer account inquiries, orders, and queries.

• Challenging my self to break my previous months

achievements.

• Conduct skills gap analyses to identify areas of improvement.

• Report on impact of training programs.

• Coordinate individual and team performance review sessions to discuss strengths and weaknesses.

• Interface with customers and sales representatives to handle both pre-sales and post- sales service functions.

• Provide outstanding customer service to improve customer satisfaction and relationship.

• Handle and resolve customer complaints/inquiries via mail or phone in a timely and accurate manner.

• Assist in product purchasing and order fulfillment activities such as taking orders, giving pricing information, determining appropriate shipping methods, routes and rates, etc.

• Handle incoming phone calls related to; return material requests, product samples, order referrals, sales promotions, etc.

• Monitor product order shipment to ensure on-time delivery to customers.

• Alert customers on shipping and flow issues in advance.

• Provide price and cost proposals in response to customer’s requests.

• Contact customers regarding contract cancellations to determine cause and possible corrective measures.

• Develop knowledge about each customer’s business model and requirements.

• Maintain competent understanding of company’s products, their functions and alternatives.

• Coordinate, analyze and improve customer service functions to meet company goals.

• Maintain database of customer sales order and invoicing records.

• Assist in marketing activities and inventory control maintenance. MOHAMED OMAR

WORK EXPERIENCE

Senior Telesales Consultant

OSN Feb 2015 - Oct 2019

+ 9 7 1 - 5 2 5 8 7 9 5 4 1

Mu7ammad_R e d a @ y a h o o . c o m

D u b a i I n t e r n e t C i t y – D u b a i

N a t i o n a l i t y : E g y p t i a n

DOB : 0 1 A u g u s t 1 9 8 7

R e a d y t o r e l o c a t e a c c o r d i n g t o b u s i n e s s n e e d s Customer Service Sales Support

Jan 2020 Till Present

• Develop a marketing strategy in accordance with the overall company goals and vision

• Prepare and manage a marketing plan for an intended product, service, idea or event

• Help create and promote the overall brand identity of the company

• Be a vital force in the creation and distribution of all varieties of marketing materials.

• Present projects to clients and work with them to strategics and improve the material according to their needs

• Plan, direct, and organize advertising and promotional campaigns/events

• Collect and analyze market research data and apply it to current projects

• Identify potential markets and test them extensively

• Provide updated status reports with statistics

concerning current marketing projects.

WORK EXPERIENCE

Customer Service Representative

OSN June 2011 - Jan 2013

Egypt

• To provide excellent after sales support through inbound calls and to maintain and retain customers.

• Answer general inquiries – e.g. programming, billing, TV guides requests

• To be able to provide basic technical support.

• To update callers information and to collect relevant data in every received call.

• Maintain and update customer information.

• Demonstrate a professional attitude ensuring that customer expectations are met.

ACHIEVEMENTS

• Employee of the month 9 times - OSN

• Highest conversion rate for the closing sales for 14 months - OSN

• 160 %, achieving at least 120% of quota every sales period - OSN

• Regional top achiever in CS 5 months - OSN

• Teacher of the year 2008 - IMS schools

Customer Service Representative

Dec 2009 - June 2011

Egypt

• Resolve customer complaints via phone, email, mail, or social media.

• Use telephones to reach out to customers and verify account information.

• To be able to provide basic technical support.

• Suggest solutions when a product malfunctions.

• Maintain and update customer information.

• Work with customer service manager to ensure proper customer service is being delivered.

• Keeping records of customer interactions, transactions, comments and complaints.

Marketing Executive

LinkDotNet May 2008 - Nov 2009

•Demonstrate and provide information on promoted

products

• Create a positive image for the company .

• Distribute product samples, brochures, flyers etc. to source new sales opportunities

• Day-to-day responsibilities for managing customers' account inquiries, orders, and queries.

• Identify customers' interest and understand customer needs and requirements.

• Serves existing customers by optimising current purchase plan

• Schedule sales appointments and activities

OSN Jan 2013 - Feb 2015

Direct Sales Executive

Sep 2018 - Sep 2019

CERTIFICATES

The American University in Cairo

• Strategic Management Course.

• Effective Leadership Development.

• Organization Development & Transformation.

• Operation Management & Productivity.

• Managing Business Organization Using IT Tools.

• Successful Business Through Effective Selling and Smart Marketing.

• Accounting for Executive Managers.

• Finance for Executive Managers.

• Entrepreneurship and Starting your own Business. REFERENCE

All references are available upon request

MC Executive Management Diploma

The American University in Cairo

Mastering Business Skills for Entrepreneurs

Jan 2018 - July 2018

• Projects management.

• Risk Management.

• Marketing Management

• Operations and Quality Management

.• Encourages innovation.

• Human resources for business.

• Funding for non-financial institutions and start-ups.

• Financing and evaluation of emerging companies.

National Training Academy

Presidential Leadership Program

2018 - 2019

Politics, National Security, Public Administration & Entrepreneurship for Leadership, Social Science

Mansoura University

Professional Diploma Curriculum and

Methodology in Education

2008 - 2009

Teaching English as a Foreign Language

TEFL

2007 - 2008

Contact this candidate