Shady Salem Hagras

Add: Zefta – Elgharbya- Egypt

Tel: 002 040******* – +974-********

adg1ij@r.postjobfree.com

adg1ij@r.postjobfree.com

Objectives

Skilled senior travel consultant who maintains a high level of professionalism, patience and efficiency to increase customer satisfaction as well as committed to addressing customer concerns with speed, accuracy and professionalism.

Education

Helwan University, Faculty of Tourism and Hotels Management, Cairo.

Bachelor degree of Tourism studies

Graduation year: 2010

General grade: Very good.

Relevant course work

*Aviation and Ticketing.

*Tourist Transportation.

*Tourism Planning.

Work Experience

Travel consultant

Regency Travels (2013 – 2017), Doha, Qatar.

Senior Travel consultant

Regency Travels (2017 – 2020), Doha, Qatar.

* Responsible for booking travel packages including tickets, hotel reservation, car hires, tours and all travel needs worldwide.

* Issue and reissue tickets through Amadeus and Galileo systems.

* Calculate all fares for exchange itinerary and make any additional collection

* Update & cancel all or any need it segments.

* Utilize excellent customer service skills to assist & resolving issues with customer and their travel arrangements promptly.

Ticketing agent

Almasria universal Airlines (2011 – 2013), Jeddah, Saudi Arabia.

*Responsible for booking tickets to some destinations.

*Issue and reissue tickets through VRS, Amadeus and world span systems.

*Following the refund process with customers and solving all issues related to their tickets.

Training:

*Training certificate from WORLDSPAN (basic level) in Jeddah, Kingdom of Saudi Arabia.

*Training Certificate from EGYPT AIR in Ticketing/Amadeus.

*Training at EGYPTIAN STAR TOURS CO in Ticketing/Amadeus (Down town-Cairo-Egypt).

Work Skills:

*Excellent knowledge of traveling software (computer reservations systems, GDS systems.

* Inform clients and provide useful travel material such as guides, maps and event programs

*Organize travels from beginning to end, through booking tickets and accommodation, securing rental transportation and all needs during trip.

* Use promotional techniques and prepare promotional materials to sell itinerary tour packages.

Languages

*Arabic: Mother tongue.

*English: Advanced (speaking –writing)

*French: Good.

Computer skills

Microsoft windows – Microsoft office 2013– Internet

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