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Store Manager Customer Service

New York City, NY
October 16, 2020

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Michael Keohane

*** **** ***** ******, *** GA

New York, N.Y. 10027


Currently: Foot Locker

February Store Manager


● Oversee store operations including customer service, employee training, scheduling, and inventory in stores with up to $4 million in annual sales. 1991-2010 Super Runners Shop

Retail Manager/Coach/Program Director

Retail Manager

● Oversee store operations including customer service, employee training, scheduling, and inventory.

● Shoe-fit expert (certified pedorthist) educating salespeople and customer service Coach

● Train with and provide weekly workouts for running classes.

● Serve as spokesperson for Super Runners Shops for local and national media.

● Contributor to Super Runners Shops newsletter, “Running with the Experts.” Program Director

● Created Running Classes, a year-round program started in 1996 to properly train runners of all levels.

● Develop in-store events such as shoe-fitting clinics for running teams and special events, running injury prevention seminars, and marathon training program, to market Super Runners Shops.

● Company representative at off-site athletic and event expos, and physical therapy offices. 2013 - present

Head Running Coach for Front Runners New York: FRNY is the largest LGBT running club in the United States with over 700 members. As coach Iead year-round training workouts in Central Park. Creating schedules and training programs for the club participants for various races and marathons throughout the year. 1993-1996

● Columbia University, Assistant track coach: cross country, indoor and outdoor track Certifications:

● Certified Pedorthist, 2000. (Trained in shoe-fit and modalities of the foot)

● USA Track & Field Level 1 Coach since 1996


Wilkes University: 1983-1988, Bachelor of Science in Materials Engineering. Additional:

● Qualifier for 1992 Olympic Trials in marathon.

● Bronze medal winner in Sydney 2000 Paralympics marathon

● Goodwill Games competitor, Marathon, 1990.

● Created CityTrack, an ongoing instructional youth track and field program for 3rd to 6th graders at New Balance Armory Track & Field Center.

● Running coach: Service private clientele with personal sessions and customized training plans.

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