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Employee Relations Manager

Snohomish, WA
October 16, 2020

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Kymberly J. Duncan

Cell: 425-***-**** Email:


Consultative / Versatile / Resourceful


High level multi-disciplined, forward thinking, enthusiastic business professional highly skilled in the complex and successful delivery of human resource initiatives including managing all aspects of Human Resources globally in both a union and non-union environment. Experienced in implementation, project management, change management, benefit contract management, problem solving, strategic thinking, data analytics, M&A due diligence and identifying business process improvements, global expansion.

HR Director/HR Manager– Performance Management & Development, Change Management & Employee Relations, Organizational Design & Capability, Acquisitions, Integrations, & Reorganizations, Talent Management & Succession Planning, Policy & Procedure Creation & Deployment, Employee Engagement & Retention, Leadership Development & Coaching, Workforce Planning & Budgeting, Operational Excellence (Six Sigma).

Benefit Manager/Director- Expert knowledge of Washington state and federal government laws and guidelines in the areas of FMLA, EEO, ADA, ERISA, COBRA, FLSA, and HIPAA, leaves of absence management, compliance, defined contribution, and defined benefit plans. Proven ability to manage, coordinate, design, develop and implement/execute all employee benefit programs globally, including a recent implementation from beginning to end a successful LOA/ADA/RTW/Accommodations program, workers compensation, contract management, and recognition & rewards programs.

Compensation Manager/Director – Expertise in: Executive and Non-executive Incentive Plan Design, Succession Planning, Implementation & Payout Administration, Global Compensation: Sales, Service & Operations, Job Description Development & Salary Structure Design, People Development & Management, Process Review & Creation to not only solve problems but to avoid them, Development of Plan Models, Salary Surveys & Benchmarking, Annual Salary/Merit Review Process, Program Development & Communications, Presentations, Executive Proposals & Presentations.

Project Management – Expert experience in implementations, production support, project management, testing, system analysis & reporting. Led several successful HR Projects- Project components consist of plan assessment, business case development, financial/cost modeling, plan-type design, Learning Management Systems, employee communication development and delivery, and collaboration with Legal to develop plan documents.


Compensation Program Manager – Point B(Direct) – Providence Health

Renton, WA – 3/2020 – Present (assignment ending 10/30/2020)

Program lead on Leadership incentive Programs. Working with Compensation Leadership and other members of Compensation and HR to develop and implement compensation strategies, practices, and programs. Owned Leadership Incentive Compensation, driving ongoing management of the program, continuous improvement, and program design & enhancements. Responsible for the planning, procurement, and execution of multiple projects.

Total Rewards Manager – Casey Family Programs (Non-Profit organization – supporting foster children)

Seattle, WA – 08/2019 – 12/2019

Provided leadership and oversight for compensation, benefits and HRIS. Responsible for both strategic and tactical planning, design communication, and implementation of all Total Reward programs.

HUMAN RESOURCES – Sr. Manager, Benefits - BECU

Tukwila, WA – 4/2018 – 6/2019

Developed, created a project plan and successfully led the Implementation of a new Leave of Absence Supplier, 98.6 and successfully designed and implemented the new Paid Parental Plan. Successfully managed the administration of benefits, retirement and work-life programs. Lead the design, development, and management of benefit, Leave of Absence/RTW, rewards and recognition and Wellness plans, ensuring all aspects align with Total Rewards and corporate strategy. Collaborate with business leaders to identify, analyze and develop a total rewards approach to effectively attract, retain and motivate employees. Created efficient and effective process solutions and ensured technical initiatives integrated with the over-arching Total Rewards strategy. Oversaw the development of internal marketing and communications for benefit programs, ensuring the message aligns with Total Rewards and organizational strategies. Facilitated annual benefits pricing and design efforts, including regular plan reviews in partnership with broker and carriers. Managed annual renewal process benefits including end to end contract management for all vendors. Continually looked for new and innovative opportunities to promote health, wellness, and recognition. Developed and managed annual budget. Managed vendor contracts and services including negotiations, renewals and investigation of complaints and concerns, recommending action as necessary.

Benefits 5 - Leave Management Services– The Boeing Company

Renton, WA – 2/2014 – 4/2018

Leader of work stream team who was implementing a new supplier for Leave of Absence. Ensured communication, training, announcements, and self- help tools were prepared so the end user had a simple and easy transition to absence. Was authoring and editing much of the communications regarding this impactful project as well as STD and LTD disability implementation, negotiating SLA’s and making sure going forward they were met. Implemented customer and program communication and contact plans. Facilitated the resolution of program issues. Provided professional expertise and leadership in initiating, developing, integrating, and maintaining company-wide Human Resources (HR) processes. Gathered and shared information with similar professionals inside and out of the company. Served as team leader of enterprise teams. Served as an enterprise-wide subject matter expert and consultant to senior leadership to advise on state and federal regulations and HR processes. Consulted with top leadership regarding interpretation and application of HR processes and services of a complex nature to support the strategic and tactical direction of the organization. Collaborated with customers as a consultant or senior specialist to determine the scope and purpose of projects. Lead the development of a detailed statement of work that documented the deliverables, objectives, budget, activities, and schedule. Defined the resources required to accomplish tasks. Created alternative plans as needed when faced with obstacles or setbacks.

Director Benefits & Compensation– PCC Aerostructures

Bellevue, WA – 12/2012 – 2/2014

Developed, implemented, communicated and administered the company’s compensation, benefits, wellness, recognition and rewards programs and HRMS system for domestic and international divisions. Managed all aspects of Compensation, including design and implementation of Incentive Plans. Lead design projects with Executive Team, Including Business Leaders, Finance and HR. Subject Matter expert in Base Pay, incentive design and performance management. Provided enterprise-wide facilitation of cross-organizational jobs. Point of contact for International and US relocation. Recommended improvements to these plans to assure the company attracts, motivates, and retains top performing talent. Led Implementation of New Leave of Absence Supplier. Led Implementation to merge multiple work location payroll and HRMS systems to one. Support global expansion efforts, led the transition of over 12 different 401k plans to one corporate plan. Collaborated with Organizational Leadership to create & implement standardized policies and processes to enable PCC waste reduction, duplication, and best practices. Played a key role in supporting the company’s mission to align these programs with organizational strategies and recruiting strategies including compliance with all legal requirements of the company’s compensation and benefit plans including end to end contract management for all benefit vendors.

Sr. Benefits and Compensation Consultant – Premera Blue Cross

Mountlake Terrace, WA – 09/2011 – 12/2012

Subject Matter expert for compensation and benefits. Responsible for compensation consultation with HR Business Partners and department managers/executives, compensation design, job evaluations, market pricing and program management for compensation initiatives. Planned, developed, and implemented new and revised compensation programs, policies and procedures to be responsive to the company’s goal and competitive practices. Responsible for the administration of all health & welfare programs. Administered leave of absence programs and ensure compliance with applicable federal and state laws Ensure accurate tracking and reporting of leaves and established policy and procedures for leave administrations.

Manager, Benefits, Compensation and HRIS – DataSphere Technologies

BELLEVUE, WA 2/2011 – 08/2011

Responsible for the design and implementation of compensation programs that best support the strategic and operational goals of the overall business. Lead market review project for a multiple layer Sales Team and Bonus project. Job description clean up and creation. Responsible for companies self-insured benefit programs, which included Health and Welfare, Leaves of Absence and Work Life Balance.

Manager, Benefits & Compensation – COBALT

SEATTLE, WA 8/2008 – 10/2010

Subject Matter expert for compensation, incentive design, variable pay and bonus structures. Responsible for corporate and field compensation activities; ensure that the Company’s compensation programs meet business requirements and align with the overall compensation philosophy/direction. Complete Salary Surveys and analyze results for market competitiveness. Review data to set internal and external benchmarks. Research and provide guidance on job descriptions and levels. Subject Matter Expert on Sales Incentives; lead design process for division annual sales incentive reviews. Drive and facilitate the annual review program for business. Developed leadership incentive program. Responsible for company’s Health. Welfare and recognition programs making recommendations for annual renewals working in partnership with supplier. Managed, administered, and processed the development, implementation and maintenance of the company’s benefit and wellness program including paid time off, leaves of absence, retirement plans, disability, group health/medical/dental coverage and life insurance. Designed and managed rewards and recognition program. Trained Managers on updated policies and procedures pertaining to leave of absence, annual appraisals, and performance management/quarterly goals.

HR Manager – ADAPTIS- (Online Healthcare Records)

SEATTLE, WA 10/2007- 6/2008

Benefits Manager– REALNETWORKS

SEATTLE, WA 5/2007- 10/2007

HR Generalist- Benefits & Compensation - QUALIS HEALTH- (Managed Care/Health Management) Organization

SEATTLE, WA 11/2004-5/2007

HR Representative - Benefits & Compensation - SNBL-USA, INC. (Biomedical – Pharma)

EVERETT, WA 2/2004 – 11/2004

HR Analyst- Benefits & Compensation -COMMUNITY TRANSIT



EVERETT, WA 1989-2000


Shoreline Community College, Business Administration

SHRM (HR Management training)-Seattle Pacific University

CEBS Certification Training -University of Washington

Certified Nurses Aid (CAN) – Northshore Manner


Creative Center for Leadership – February 2019

Project Management 2008

CEBS - 2002

SPHR - 2002


MS Word, Excel, Access, PowerPoint, Visio, Outlook, PeopleSoft, ADP, Ceridian, Oracle, Deltek, SuccessFactors, Oncore, SAP, WorkDay

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