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Operation Executive

Location:
Dubai, United Arab Emirates
Salary:
10,000 AED per month
Posted:
October 16, 2020

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Resume:

NATALIA BASHKIROVA

SUMMARY

I am an experienced operation professional with a strong background in tourism, sales, reservations and other operations while effectively managing time and priorities with excellent communication and interpersonal skills and a keen eye for business metrics. I am also proficient in building and managing teams from a variety of backgrounds and nationalities.

SKILLS AND COMPETENCIES

Team Management Workforce Planning Training Operations Management Customer Service Administrative Management

Conflict Management Planning and Organizing Reporting

EXPERIENCE

Operation Executive March 2014 – October 2020

Emirates Group

Planning and executing a multitude of large-scale HR operations, coaching and leading the team of more than 200 employees with main focus on attracting talent, acquisition and selection, onboarding, inductions and performance management

Designing various On the Job – OTJ Training Programs for Employees by targeting specific technical and behavioral training needs and processes operation successfully

Planning and organizing cruise turnarounds at the Ports of Abu Dhabi and Dubai (booking the transfers according departures and arrivals, planning the setups at the port terminal, necessary documentations, etc.), supervising the team of 70 people during cruise operation turnaround on a weekly basis.

Responsible for conflict resolution and act as a first point of contact for any issues on grievances

Organizing and Conducting Compliance and Operational briefings for employees regularly, working with other departments and give them guidance and direction

Produce accurate documents, reports, itineraries, paying attention to spelling and grammar

Assisting Business Development Unit (BDU) and sales support in planning and organizing and leading familiarization trips in UAE for Emirate Group partners (Alidays, Holidays Please, Gold Medal, Holly Holland, Alpitour, DTCM and others), managing all the travel requirements and exceeding client’s expectations and attention to details

Supervising and managing the roster and duty allocation of 25 tour guides on a daily and weekly basis using analytics to build a platform that can sustainably scale, and understanding what needs to be improved to increase efficiency and effectiveness of operations

Sale the tours to the tourists and making all necessary bookings to visit attractions and sightseeings average 120,000 AED monthly and making the up the sales reports twice a week.

Achievements

Company received the “GROUND HANDLER OF THE YEAR 2019” AWARD, due to continued improvement in process flow and outcomes (over 3 years). The competition for the award was with other 60 teams globally.

Getting the rate of check-in process operation 95% from Royal Caribbean during cruise season 2019 -2020

Reduced operations expenses by 2% by managing variable costs in the office

Customer Service and Documentation Officer November 2009-March 2014

Emirates Group

Met passengers at ports of entry (Sea Ports and Airports) and arranging the transportation to their destination

Supervising check-in process at Dubai International Airport for various airlines and at cruise terminals of Abu Dhabi and Dubai for various cruise lines

Prepared the applications for the visas and other documentation

Guiding the tourist in Dubai, Abu Dhabi, Sharjah, Fujairah

Teacher of Psychology and English Language September 2004 to September 2009

Shadrinsk State Pedagogical College, Russia

Designed programs of teaching psychology and English language according the educational standards of Education Ministry of Russian Federation

Planned and delivered programs for psychological trainings (theory and practice)

Created up the reports of the results of the teaching and trainings on monthly basis

Supervised the time-table of the lessons for the students

Supervising the team of 40 teachers in compliance with the educational standards of Russian Federation

EDUCATION

South Ural State University, Qualification – International Management, Business Administration Management

Shadrinsk State Teacher's Training Institute, Qualification – Psychology and Philology

TRAININGS AND QUALIFICATIONS

Courses: Department of Tourism and Commerce Marketing

Department of Culture and Tourism Abu Dhabi

Sharjah Commerce and Tourism Development Authority

Training Customer Service Agent (Dubai, Emirates Group) check-in system GUI MACS,

Reservations – Travel Box system

Royal Caribbean International check-in systems: Fidelio, Wizard, GSO

Emirates Airline, First Aid Course

PERSONAL TRAITS

Self-motivated Ability to work under pressure Meeting tight deadlines

Team player Leading and developing people Analyze and solve problems

Full of energy Enthusiastic Reliable and adaptable

Punctual Customer-oriented Friendly and approachable

PERSONAL DETAILS

Date of Birth: 07.06.1979.

Marital Status: Married

Languages: English, Russian

Contact details: Mobile and WhatsApp: +971-**-*******

e-mail: adg0x0@r.postjobfree.com

References: Saleh Mohammed, Cruise Operations Manager, Dnata, +971-**-******* Dainis Zarins, HR Learning Development Manager, Al Futtaim, +971-**-*******

Monique Gorissen, Operation Manager, Arabian Adventures, +971-**-*******

Volkan Lena, Manager of School Operation, GEMS, +971-**-*******



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