PERSONAL INFORMATION

NAME: Bianca Logan

SURNAME: Van Wyk

NATIONALITY: South African

IDENTIY NUMBER: 930**********

AGE: 23

MARITAL STATUS: Single

ADDRESS: No 02 Herbert Street

Roodepoort West

1724

CELL NUMBER: 062-***-****

ADDITIONAL NUMBERS: 011-***-****

ACHIEVEMENTS

Won Certificate of Excellence 8 times in one year -2016

Came second of 12 Standard Bank branches (District Level) for best Customer Service Consultant

Highest Sales Consultant (3 times)- Selling accounts, funeral policies and Investments

Was offered a Team Leader position twice but turned the offer down

Youth leader of Church 2013-2016

CERTIFICATES

Senior Certificate Grade 12

Excellent Customer Service Certificate YEAR 2016

Money Laundering Training

Client Service Skills

Presentation Skills

Computer Skills

Written Communication Skills

First Aid Course

Fraud Prevention Course

Standard Bank Systems training

Foreign Exchange training

WORK EXPERIENCE

No.

COMPANY

POSITIONS

DUTIES

YEAR

REASON FOR LEAVING

1.

Standard Bank Clearwater Mall

FACE of The Branch

Frontline Support Officer

Customer Information Consultant

Receptionist

Sales Consultant

Service Consultant

Assisted with Business Analyst

Serve as the face of the branches communicate to client, selling our products and promote company brand

Provided customer service face to face and telephonically

Dealt with queries

Directed clients to the correct section of the branch and verified documents.

Transferred of cash into various accounts.

Pre-qualified clients for loans or different products e.g.; Credit cards etc.

Educated Clients with the technology of the Bank Apps.

Open different account to suite customer needs

Provided Product knowledge to the Customer

Selling various types of accounts, investments and funeral policies Consultants.

Assisted with training fellow colleagues to reach their targets

Analyse clients’ accounts and portfolios to detect any fraud or suspicious behaviour

Dealt with Business clients, Prestige clients and Private Clients.

Typing and filling documents

Marketing:

Promote and sell company’s brand

Initiate competition amongst Consultants.

Promote marketing Aids to new clients.

I

June 2013-December 2016

3 years

Resigned, Excelled in all positions

2

Integra-Motor Group

Telesales agent

Selling of Commercial,used and new vehicles

Promote customer service

Building up a clientele

Promote the Brand

Do advertisements daily on all online platforms

January 2017-November 2017

Wanted to study fulltime

EDUCATION

No.

INSTITION

QUALIFICATION

SUBJECT

YEAR

1.

Florida Park Secondary School

Matric

Afrikaans Second Language HG

English Second Language HG

Biology SG

Life Science SG

Business Economics SG

Mathematics SG

2012

REFERENCES

1.NAME: Mr Douglas Wentzel - (Branch Manager)

COMPANY: Standard Bank Clearwater Mall

TEL NUMBER: 073-***-****

2.NAME: Beverley Andrews-Call centre Manager

Company: Integra Motor Group

TEL NUMBER: 011-***-****

3.NAME: Overseer Brink

COMPANY: Old Apostolic Church of Africa

TEL NUMBER: 011-***-****

BIANCA LOGAN VAN WYK

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