CURRICULUM VITAE
NICHOLAS ODHIAMBO JUMA
P.O BOX 166-40600 SIAYA
adg0qo@r.postjobfree.com
PERSONAL DATA
Date of Birth: 10th October 1993
Gender: Male
Nationality: Kenyan
Current Location: Nairobi
PROFILE
I am an open minded, enthusiastic and confident professional seeking new challenge in Tourism and Travels operations management, Marketing and Customer Service. I am hard working, a team player, adoptable, responsible and willing to put all my skills and experience to use for the right company or organization.
PERSONAL ATTRIBUTES
Effective leadership skills with excellent coordination skills.
Good in managing and serving people while maintaining creativity precision and dynamism
Pleasant personality with mature demeanor with an eagerness to learn and improve on my skills
Excellent communication and organization skills.
PROFILE
Develop strategic approaches and creative solutions to cost effectively in a product.
Languages: Fluently speak, read and write English, Kiswahili & intermediate Spanish.
Proficient in MS office packages.
Skills in SPSS software
Proficiency in research work
WORK EXPERIENCE
November 2019 to Present: TOUR CONSULTANT: SENSE OF AFRICA- MOMBASA.
Preparing Tour itineraries on WETU website.
Maintaining all clients files ensuring all the information is up to date.
Preparing transfer lists, ensuring that none of our clients misses tranfers from or to the hotel or airport..
Actioning all the Hotel and tour booking.
Liasing with our international agents(Go Vacation, Hotel plan) for smooth flow of operations.
Tour Costing.
Responding to all inquiries in time.
Liasing with airlines fore correct flight schedule and also incase of any delay.
Flight reservations..
January 2018 to May 2019 LEAD TOUR CONSULTANT: TOUCHDOWN SAFARIS -NAIROBI.
Preparing Tour itineraries to different destinations
Maintaining all clients files ensuring all the information is up to date.
Ensuring the Contracted rates files are orderly & up to date.
Tour booking and hotels reservations.
Marketing/selling company's tour packages.
Tour Costing.
Responding to inquiries.
Liasing with hotels and other stakeholders for better prices.
December 2016-November 2017: TOUR CONSULTANT: GLOBAL TOURISM SOLUTIONS LTD- NAIROBI.
Maintained clients files ensuring all the document are up to date and correct.
Made follow up of payments from clients.
Booking and reserving accommodations.
Organized airport pick up and transfers.
Liaised with clients and suppliers while on safari to enhance our clients satisfaction.
Itinerary preaparation.
Tour costing.
JUNE 2014 – OCTOBER 2014: INTERN, KISUMU COUNTY GOVERNMENT .DEPARTMENT OF TOURISM.
Profiled the hospitality facilities within the county .
Devised ways to improve local attractions to attract both domestic and international tourists.
Identified tangible and intangible Tourism products within the county.
Sensitized local communities on the value and need to conserve and protect heritage resources and attractions within the county .
JUNE 2013- December 2013: INTERN- FRONT OFFICE OPERATIONS: MIDLANDS HOTEL- NAKURU.
Actioning Hotel bookings.
Welcoming clients.
Receiving and responding to mails.
Making sure that the front desk is clean and that all the dates and months on the calendar are correct.
Receiving and answering calls.
Resolving customer complains .
Arranging meetings and conferences..
EDUCATION BACKGROUND
.
April 2012- May 2015: BSc. In Travel and Tours Operations Management -Moi University, Eldoret. Attained 2nd class Honors Upper Division
2011- Certificate in MS Office packages- Kibuye Parish Computer College Kisumu
Attained a distinction
2007 – 2010: Kenya Certificate for Secondary Education (KCSE)- Ukwala Secondary School, Siaya . Mean grade B+
1999 – 2006: Kenya Certificate for Primary Education (KCPE)- Moi Primary School-Kabarak, Nakuru. 345 marks
OTHER TRAINING
April 2012-May 2015 MOI UNIVERSITY
Peer Guidance and counseling
Co-curriculum
October 2013 to May 2015
Treasurer-: Peer Counselors Association of Moi University.
November 2013 to May 2015
Moi University Indoor Games Captain
HOBBIES:
Networking
Adventure, Travelling and Nature viewing
Sports
REFEREES;
ROSELIDA MAROKO
LECTURER
KIBABII UNIVERSITY.
CONTACT: 072*******
LAURENCE MALONZA
MARKETING MANAGER
TRAMOM SACCO, NAIROBI.
CONTACT: +254*********.
NANCY AKINYI
TEACHER
AGAPE ACADEMY, KISUMU.
CONTACT: +254*********.