Resume

Sign in

Manager Food

Location:
Arlington, VA
Salary:
100,000
Posted:
October 16, 2020

Contact this candidate

Resume:

Serigne Amadou Mbaye

adg0qa@r.postjobfree.com • LinkedIn URL • Arlington, VA 22204 • 703-***-****

Director of Operations

Growth-focused, results-driven leader with years of success driving revenue and profitability for high-growth companies. Expert communicator, able to optimize the productivity of sizeable, cross-functional teams with innovative training and incentive programs, one-on-one coaching, and leadership by example. Talent for identifying procedural deficiencies and implementing process improvements that maximize operational efficiency. Proven ability to quickly master new concepts and technologies with minimal training.

•Strategic Planning and Forecasting

•Continuous Process Improvements

•Recruiting and Staffing Initiatives

•Multiunit Leadership

•Inventory Management

•Coaching and Mentoring

•Revenue and Profit Growth

•Customer Satisfaction / Retention

•Employee Training / Development

Career Experience

Director of Operations, DVM Management, LLC, Washington, D.C. 12/2015 to 07/2020

Presided over 22 Dunkin Donuts franchises with ## total employees and responsibility for generating $$$ in aggregate annual revenue, maintaining food cost under %% and food waste under what were your quantifiable annual goals?

Guided the company to produce $$$ in average annual revenue of goal) and maintain food cost at %% of goal) and food waste at %% of goal)…how did you perform against each of your quantifiable annual goals?

Maximized category turnover…please quantify the turnover rate and summarize the proactive management strategies that led to this accomplishment.

Designed and launched marketing strategies that generated…please summarize your most effective strategy or campaign and quantify its ROI.

Maintained high rates of customer satisfaction and retention by training the management team to rapidly resolve escalated issues and optimize service delivery.

Please summarize the most impactful risk management strategy that you developed and quantify its results or explain how it increased organizational stability.

Boosted employee engagement by %% resulting in a %% reduction in employee turnover.

Implemented process improvements…please summarize the most effective improvement and quantify the resulting increases in efficiency / profitability and/or reductions in labor costs and food waste.

Did you promote any of your team members to more senior-level roles?

District Manager, Le Pain Quotidien, New York, NY 02/2010 to 12/2015

Earned a promotion within an international chain of bakery-restaurants and assumed responsibility for overseeing nine locations and producing $$$ in aggregate annual revenue, maintaining food cost under %% and food waste under what were your quantifiable annual goals? Placed significant focus on achieving compliance with health, safety, and labor regulations.

Led the district to increase annual revenue to $50M of goal) and annual profit by 12% while maintaining food cost at %% of goal) and food waste at %% of goal)…how did you perform against each of your quantifiable annual goals?

Spearhead candidate assessment and selection to ensure the ongoing acquisition of highly-qualified management personnel, as well as new hire training to elevate individual and team goal attainment.

Did you implement any process improvements that produced measurable results?

Did you promote any of your team members to more senior-level roles?

Restaurant General Manager, Le Pain Quotidien, New York, NY 02/2004 to 02/2010

Launched and led a new, ##-employee restaurant with oversight of budgeting, forecasting, demand planning, inventory management, and training operations.

What were your quantifiable goals and how did you perform against each of them?

Decreased portion sizes and increased garnishes resulting in a %% food cost reduction.

Elevated employee retention by 9% through the creation of an enhanced training program.

Did you implement any process improvements that produced measurable results?

Did you promote any of your team members to more senior-level roles?

Additional Experience

General Manager and Training Manager Sarabeth’s, New York, NY

Education

Master of Arts in Economics (Magna Cum Laude)

Baruch College, New York, NY

Associate of Arts in Business Administration

Ecole Superieure De Commerce, Paris, France



Contact this candidate