WORK EXPERIENCE

Mail Handler

USPS Post Office - Baltimore, MD

May 2016 to Present

• Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.

• Used automated mail processing equipment to sort and collate mail. Coordinator

All-Pro Staffing

September 2015 to Present

• Provided support to management, handled routine administrative work.

• Greeted new and established buyers and sellers in a professional and enthusiastic manner ensuring that they were treated as valued customers.

• Attended to several projects simultaneously, identified and supported buyers and sellers needs.. combat engineer missions

Army National Guard - Baltimore, MD

April 2014 to Present

General Labor

Baltimore, MD • 04/2014 - Current

• Perform basic carpentry and masonry skills.

• Construct and maintain rigging devices, trusses and other structural assemblies.

• Assist in building layout, framing, sheathing, fabrication and roofing structures.

• Assist in the performance of combat engineer missions.

• Construct concrete form work for slabs, walls and columns. ADRAINA

CHEEKS

Mail Handler - USPS Post Office

Baltimore, MD

adg0o6@r.postjobfree.com

443-***-****

A customer service position with a company that will utilize previous experience and skills to meet business objectives and support commitments to customer service, employee development, and continuous improvement. Diligent Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem- solving skills. Able to enhance customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Authorized to work in the US for any employer

• Attend monthly drills and annual training.

• Cleaned, operated and maintained machinery for optimal team productivity.

• Read and understood orders to accurately measure, cut and lay out needed materials.

• Applied abilities toward learning diverse construction trades, including basic carpentry, painting and plastering.

• Worked with speed and accuracy to consistently meet production standards.

• Completed heavy labor tasks, including paving roads, hauling materials and digging ditches. Cashier

Dollar General - Baltimore, MD

November 2015 to May 2016

• Promoted customer satisfaction through clear, concise communication.

• Operated cash registers and conducted cash sales; stocktaking; and merchandising displays.

• Consistently provided excellent, informed customer service and maintained strong reliable work ethic.

• Counted cash in register drawer to balance register at beginning and end of shift.

• Restocked, arranged and organized merchandise in front lanes to drive product sales.

• Processed POS transactions, including checks, cash and credit purchases or refunds.

• Reviewed and resolved differences between accounting information and cash drawer.

• Reviewed weekly sales circulars and monitored price changes.

• Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.

• Checked prices for customers and processed items sold by scanning barcodes. Cashier

Walmart

March 2015 to July 2015

• Primary roles include scanning coupons, applying discounts, processing payments, and ringing up sales on computerized cash registers; answering questions about merchandise, store policies, and ongoing promotions.

• Assist sales and stock associates with remedial tasks during slow hours. EDUCATION

IT Trainee in Fundamentals of technology

NPower

August 2020 to Present

Bachelor's in Computer Science

Strayer University-District of Columbia - Owings Mills, MD October 2019 to Present

H.S. Diploma

Potomac High School - Oxon Hill, MD

February 2013 to May 2014

High school or equivalent in NA

Kinston High School - Kinston, NC

August 2010 to February 2013

SKILLS

• Microsoft Office (10+ years)

• Microsoft Word (10+ years)

• Military Experience (5 years)

• Computer Skills (10+ years)

• Microsoft Powerpoint

• Concrete Forming

• Roofing

• Drywall

• Carpentry

• Masonry

• Time Management

• Customer Service

• English

• Sales

LINKS

https://www.linkedin.com/in/adraina-cheeks-36a1a469 MILITARY SERVICE

Branch: United States Army

Rank: E-4

CERTIFICATIONS AND LICENSES

HTML Fundamentals Course

June 2020 to Present

JavaScript Tutorial Certificate

September 2020 to Present

Introduction to JavaScript and ES6

ASSESSMENTS

Merchandise & Supply Storage — Highly Proficient

May 2019

Measures a candidate's ability to apply systematic processes for managing and storing products and merchandise. Full results: Highly Proficient

Customer Service Skills — Highly Proficient

May 2019

Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: Highly Proficient

Data Entry — Expert

October 2019

Entering data quickly and accurately.

Full results: Expert

Data Entry Clerk — Expert

October 2019

Maintaining data integrity by detecting errors.

Full results: Expert

Scheduling — Proficient

October 2019

Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: Proficient

Attention to Detail — Highly Proficient

October 2019

Identifying differences in materials, following instructions, and detecting details among distracting information. Full results: Highly Proficient

Customer Focus & Orientation — Expert

October 2019

Responding to customer situations with sensitivity. Full results: Expert

Construction Safety — Proficient

August 2020

Using safe practices while on a construction site. Full results: Proficient

Customer Focus & Orientation — Expert

October 2019

Responding to customer situations with sensitivity. Full results: Expert

Working with MS Word Documents — Highly Proficient August 2020

Knowledge of various Microsoft Word features, functions, and techniques. Full results: Highly Proficient

Technical Support: Customer Situations — Familiar

August 2020

Responding to technical support situations with sensitivity. Full results: Familiar

Creating Presentations with Microsoft PowerPoint — Proficient August 2020

Knowledge of Microsoft PowerPoint tools and features. Full results: Proficient

Management & Leadership Skills: Impact & Influence — Highly Proficient August 2020

Choosing the most effective strategy to inspire and influence others to meet business objectives. Full results: Highly Proficient

Business Math — Highly Proficient

August 2020

Using basic math to solve problems in a business context. Full results: Highly Proficient

Brand Ambassador — Expert

August 2020

Promoting brand awareness and sales.

Full results: Expert

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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