Over 15 years’ experience in customer service with 10 years in healthcare benefits. My goal is to work for a company where I can utilize my training and be part of a team and grow within.
Medical Billing & Coding ICD 9 & 10 CPT 4 Point Click, Epic Care Medical Software PowerPoint Presentation & Preparation Community Outreach Peachtree/Intuit Accounting Nextgen Pharmacy Medial Software Microsoft Office Suite Program
PROFESSION WORK EXPERIENCE
LEAD PHARMACY TECHNICIAN
RITE AID - Dayton, OH 06/2020 to Present
Assisted pharmacists with drug information questions. Comply with state and federal drug laws, policies and procedures. Maintain a clean and organized workstation. Work closely with Pharmacist in many tasks crucial to healthcare such as communicating with doctors, nurses. Help health care providers and patients in person and by phone. Communicates among numerous individuals, including patients, co-workers, insurance companies, and prescribers regarding complex benefit questions, resolving issues, prior authorization and educating members. I will ensure prompt service in the pharmacy department including training new technicians and assistants, and delegating assignments to other team members. Assist in training other technicians and assist in performing COVID-19 testing.
Responsible for researching, updating, clarifications and denials on patient profiles. Responsible for making or taking phones calls to and from providers, patients and insurance company. Answer questions and requests; referring to the pharmacist when appropriate. Updating orders based on clarifications received by physicians. Follow the appropriate staging procedures. Responsible for making decisions that are typically focused on interpretation of area/company policy and methods for completing assignments.
Research patient profiles to review drug history in order to determine drug allergies and to prevent drug interactions with new medication. Fill medications in automated dispensing cabinets for patient use. Managed the pharmacy-controlled substance vault. Perform and follow company guidelines on tendering electronic fund transactions, such as credit/debit cards, EBT and gift cards, as well as cash, check and returns transactions.• Understand and operate the cash register and follow all cashier handling policies to prevent loss.
RITE AID – New Carlisle, OH 4/2019 to Present
Assists pharmacist in accurate prescription filling process and delivering appropriate medications for individual patients. Perform posting audits to verify prescription information matches computer records. Input accurate scanner data weekly. Entering prescriptions in e-Post sent by physicians from different department to be further processed. Enter patient’s information into computer system accurately and efficiently. Responsible for data entry, inventory monitoring, counting, labeling, ordering, stocking, and selling of prescribed and OTC products.
Understands and follows applicable Federal and State laws (e.g., HIPAA), regulations (e.g., OSHA), professional standards, and ethical principles. Complying with rules, regulations and procedures that complied with both JCAHO guidelines, policy and procedures regarding handling and preparing medication, that help maintain a clean and safe pharmacy, such as by sterilizing equipment and surfaces. Prepare compounding medication to specified product to create topical creams, suspensions, magic mouthwash and other medication using company best practices. Proficient in Medication Adherence
Execute medication home delivery to patient homes. Responsible for restocking medications in Script Pro machine and perform maintenance on the Script Pro machine when needed. Prepare patient outcomes and MTMs. Ability to solve problems and encourage others in collaborative problem solving. Self-directed, but also able to work well in groups. A positive, proactive attitude, energetic, highly motivated and a self-starter. Maintaining records by recording and filing including narcotics prescriptions and orders from physicians. Knowledgeable of the latest medicines and their availability and interactions while keeping accurate records of inventory. Experienced in the use of the McKesson portal/website.
Education/Licenses & Certification
Currently Attending Ohio Medical Career College (OMCC) License Practical Nursing (LPN) program
Pharmacy Technician University: Therapeutic Research Center (TRC) Stockton, CA, Graduated 2020
Pharmacy Technician License No. 09108774
Clover Park Technician College, Lakewood, WA (GPA 3.14) Graduated
Medical Billing and Coding Specialist 2003
Business Management, Customer Relation Specialist 2001
Certified Nursing Assistant (CAN) 2000
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