Administrative Assistant Manager
Resume:
INANGHA, Victor Isonguyo
*, ******* ***** ******, ***-Ira, Ogba, Ikeja, Lagos
080********• 080********• ********@*****.***
OBJECTIVE
Experienced Administrative Assistant Manager with over 1 year of experience in Administrative management. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.
PERSONAL DATA
State of Origin: Akwa Ibom
Nationality: Nigerian
Marital Status: Married
Sex: Male
Religion: Christian
SKILLS
Documentation and control
Contract negotiation
Workflow planning
Program management
Database administration
Relationship building
Policy and procedure modification
Scheduling
Strategic Planning
Staff Management
Business administration
Problem resolution
Supervision
Team management
Project organization
MS office
Customer service
Communications
EDUCATION
Post Graduate Diploma (PGD) in view
Software and System Engineering
University of Uyo, Uyo, Akwa Ibom State
Bachelor of Science (BSc) – Nov 2016
Computer Science
Federal University of Petroleum Resources Effurun (Fupre), Delta State
West African Examinations Council (WAEC) – June 2012
Science Education
Ike-Oluwa Comprehensive College, Ikotun, Lagos
EXPERIENCEAdministrative Supervisor, Bertola Machine-Tool Ltd., Lagos – June 2019 to Current
Responsibilities:
Establish efficient workflow processes, monitor daily productivity and implement modifications to improve overall effectiveness of personnel and activities.
Oversee office inventory activities, including ordering and requisitions, stocking and shipment receiving.
Hire, manage, develop and train staff, establish and monitor goals, conduct performance reviews and administer salaries for staff.
Assess personnel performance and implement incentives to boost morale.
Interact with customers professionally by phone, email or in-person to provide information and direct to desired staff members.
Supervise and guide new employees on tasks and assignments and respond quickly to questions, which improve understanding of job responsibilities.
Keep physical files and digitize records organized for easy updating and retrieval by authorized team members.
Customer Service Manager, Quantum Packaging Nig. Ltd., Ogun State – 2017 - 2019
Responsibilities:
Conferred with customers about concerns with products or services to resolve problems and drive sales
Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions.
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Assisted call-in customers with questions and orders.
Maintained accurate and current customer data with manual forms processing and digital information updates.
Provided primary customer support to internal and external customers in fast-paced environment.
Generated and escalated to production, logistics and accounting all customers’ order and delivery requirements
Driver, Access Bank Plc., Victoria Island, Lagos – 2008 - 2011
Ensured vehicle is serviced and periodic routine vehicle checks are made
Ensured that defects and damage are reported promptly
Ensured that my vehicle is clean and refueled regularly
Carried out driving and transportation duties in relation to event management
HOBBIES
Driving • Travelling • Sports
REFERENCES
Dr. Ugbene Ifeanyichukwu
Ekwe Nkechinyere
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