Social Media Program Manager

PROFESSIONAL SUMMARY:

Global business and talent acquisition leader with eleven years in Staffing, Workforce Solutions, and Human Capital with concentrations of RPO, MSP, and content writing.

ACCOMPLISHMENTS:

2013 Recipient of Georgia Excellence Award in Software Development by USTCI.

2015 - 2017 Managed RPO programs for technical staffing operations in Manila.

2017 The EVAS Annual Award Winner - North America MSP Program of The Year – Infosys.

2019 Writing Contributor for the RPO Association

COMMUNITY INVOLVEMENT:

South African Women’s Alliance (SAWA) – Annual Content Contributor and volunteer. Create awareness and celebrates the history of women's solidarity, strength and courage in South Africa and with the African Diaspora.

CARE – Volunteer opportunity. A leading humanitarian organization fighting global poverty and women in the South Caucasus.

Typhoon Yolanda Relief – 2016 Coordinated the efforts of company workforce to volunteer and contribute to the reconstruction of homes for families displaced by the typhoon, mostly for the Maliwaliw families forced to relocate into abandoned properties inside Cavite, Philippines.

Donors Choose – Annual Donor to help teachers in need to a nation where students in every community can obtain the tools and experiences they need for a great education.

Global Health and Humanitarian Summit – 2013 Volunteer opportunity. Moderator and coordinator that assisted and engaged with speakers that have explored the concepts of digital identity, digital health, digital global health concerns, and solutions & lessons learned.

TECHNOLOGY:

MICROSOFT OFFICE: PowerPoint, Word, SharePoint, Excel, OneNote

PROJECT MANAGEMENT: BrightPod, Slack

VMS: Beeline (Certified), Fieldglass, IQN

CRM/ATS: HubSpot, Salesforce, Capsule, LinkedIn Recruiter, Bullhorn

SaaS: Skype, UberConference, WebEx, GoTo Meeting, Prezi, WordPress

SEO: Grammarly, Readable, SEMrush

WORK HISTORY:

JGR Solutions, LLC. January 2019 – June 2020

Project Based (Freelancer)

Create, develop, and manage content for the RPO, MSP and Staffing industry

Clients: RPO Association

Responsibilities:

Examples: Workforce Diversity, Global Outsourcing

Provide compelling industry specific stories for thought leadership insights used in blogs, market reports, and internal/external communications.

Interview and collaborate with (C-suite) industry leaders for insights, trends and observations that promote RPO engagements.

Responsible for all operational and service aspects inclusive of the direction, quality and compliance program adherence and management of contracts with multiple sites and suppliers

Research on trending recruiting and RPO business, topics, and current government as well as industry updates and events.

Ensure all content is on-brand, consistent in terms of style, quality and tone of voice and optimized for search and user experience for all channels of content including online social media, email.

Develop policies and partner with marketing for Diversity & Inclusion efforts with strategic and ethical changes.

Manage relationships with clients, stakeholders, and project performance using appropriate tools and techniques

Update marketing reports to show the progress of all marketing and branding initiatives along with analysis of effectiveness and continuous improvement.

Draft and collaborate contractual agreements (MSA, RFP, SOW)

Pontoon Solutions May 2017 – November 2018

MSP Program Manager, Peachtree Corners, GA

MSP (Fieldglass and Beeline) programs for operational service delivery

Shared Service Delivery Enterprise portfolio

Global Clients: D&B (CC Capital) $30M, OFI (Invesco) $35M, XL Catlin (AXA) $20M

Full-Cycle Job Requisition Management, Client/Supplier Relations, Relationship and Service Management, Process Optimization, SOP Development and related contingent workforce solutions.

Responsible for all operational and service aspects inclusive of the direction, quality and compliance program adherence and management of contracts with multiple sites and vendor/suppliers.

Projects headcount from 10-100+

Drive program evolution by conducting QBR to build strong relationships, consult client's strategic needs and expansion by defining and prioritizing the look and feel of a global footprint.

Communicated and consulted best practices, operational and technology improvements, training needs and system optimization based on Voice of Customer (VOC) results.

Managed and developed eight local/virtual resources (Program Consultants, Program Coordinators and Administrators).

Partnered cross-functionally with clients and different stakeholders to respond to RFPs and RFIs.

Draft and negotiate with legal and finance departments new and revised contractual agreements with suppliers and clients.

Contribute to cross-functional communication between the client and team to provide strong presence and set proper expectations.

Regularly updates program with assessments, latest industry trends, best practices, as well as potential program enhancements.

Identified hidden spend to reach $30M benchmark. (IE. Contingent vs. SOW)

Developed strategies and account plans that proactively address the client’s current challenges,

Implemented team-results oriented culture and reinforcing collective results over individual results.

Global Client: Infosys

The EVAS 2017 Annual Award Winner – North America Program of The Year

Full-Cycle Job Requisition Management, Client/Supplier Relations, Relationship Management, Program Management, Process Optimization; SOP Development

Responsible for managing all stages of requisition activity through the use of VMS technology.

Oversees the use of VMS technology to ensure optimum, cost-effective, timely, and high-quality results.

Providing adequate oversight, training and leadership to ensure end user community and supplier partnerships reach potential.

Special Projects Managed (Spend/Headcount):

oAMEX Current (Projected +$100M) Projected Headcount: 103+

oAMEX Interview Drive Plano, TX (80+); Basking Ridge, NJ (40+); Phoenix, AZ (30+)

oWal-Mart $40M Headcount: 30+

oEBSCO Current (Projected +$10M) Projected Headcount: 10 to 15

oConduent Support & Monitoring Projected Headcount: 18

oConduent $100M Headcount: 100

RPO Experience March 2015 – January 2017

Senior Global RPO Consultant

AG Globe Services – Senior RPO BDM August 2016 – January 2017

oUS based client facing focal with a Canadian (Toronto) based RPO startup for new business development.

Developed offshore recruitment team

Developed marketing materials, strategies, and deliverables

Green Globe Consultancy – RPO Consultant May 2016 – July 2016

oVirtual project management role with US clients investing in RPO solutions with operations

PSG Global Solution – Senior Program Manager March 2015 – February 2016

oNCR Manila, Philippines – Client facing Senior Program Manager responsible is for overall RPO program and project management

oSummary of Responsibilities:

US Clients: Matrix Resources, 3Ci, The Intersect Group

Technology Used: Bullhorn, iCims, Fieldglass, LinkedIn Recruiter, Capsule

Summary of responsibilities

RPO global footprint development with operations in the US and The Philippines

Team management

RPO and BPO strategies

MSA, SLA/KPI, and SOW development and maintenance

Led consultative QBR sessions

Partnered cross-functionally with stakeholders

Only IT Consulting, LLC August 2009 – October 2014

Co-owner, Alpharetta, GA

Recipient of Georgia Excellence Award in Software Development by USTCI.

Staffing and recruiting focused on IBM technologies with recruitment and RPO/BPO strategies.

Clients: IBM, Bank of AM, Kaiser Permanente, Sears, Glaxo Smith-Kline, JPMC, State of TX, and BCBS

EDUCATION:

Udemy.com - 7 Lessons for Becoming a Standout Writer September 2018

HubSpot Academy - Inbound Marketing Certification course August 2016

Georgia State University Perimeter College – AA in Cultural Anthropology 2008

McEachern High School - Diploma 1994

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