IT Director

Sanjay Singh Nirwan

TOP MANAGEMENT IT PROFESSIONAL

Business Transformation IT Service Delivery Performance Improvement Leadership

+91-981******* *******@*******.***

Enterprise Architecture Strategic & Operational Technology Planning Solution Design Cloud Services

Career Timeline Profile Summary

Offering nearly 24 years of experience in IT Infrastructure Management, Service Delivery Management, Strategic Planning, Systems Administration and Technical Expertise.

An established professional with experience in operations related to IT Services; directing

May’96 –

Mar’97

Apr’97 –

Jun’05

Jun’05 –

Sep’07

Sep’07 –

May’15

Since

May'15

technology planning, strategy development, leadership & solution delivery.

Proficient in year-on-year productivity improvement, P&L, cost optimization, account mining, revenue growth, margin improvement & support for new business by defining client-centric retention & growth strategy and implementing detailed functional knowledge

& management practices of process.

Track record of successfully creating & implementing a digital change agenda, designing digital products and services that solve both conventional & complex business solutions.

Self-driven with a passion for technology; skilled in grasping the big picture and conceptualizing & applying appropriate, practical technology/mix of technologies that meet business needs while minimizing risks.

Successfully worked on Business Solutions, IT Operation, PCI DSS Certification, Contact Center Setup, PCI, Infra setup, Azure/Cloud setup, SAP, B2B and B2C application.

Headed end-to-end execution, delivery & management of complex programs / projects in a Delivery Model as per SLAs and balancing work distribution to meet preset deliverables.

Excellence in execution of ITIL and ISO; adept in following IT processes with ITIL best practices.

Led / contributed to consulting offerings and internal initiatives; expertise in defining digital offerings, digital transformation roadmap & digital innovation methodologies.

A principal executive ‘point of contact’ for the company, designing and prototyping e- Commerce website, e-Publishing websites, Customized application.

Headed Infra Setup, IT Operation, New office IT setup, Contact Centre setup, Web Services, Payment Gateway, SMS Gateway, ERP Implementation, BI QlikView, Sisense, Salesforce, PCI DSS, GDPR.

Empowered clients in their transformational journeys; selecting the right technology, planning migration from old platform to new platform seamlessly and articulating cost value analysis of the transformation program.

Competency Matrix

Process Transformation

Change & Incident Management

Business Requirement Analysis

Risk Management

IT Operations Management

IT Roadmap Governance

Business Solution Design

Business Continuity planning

Core

Leadership

IT Infrastructure Management

People & Resource Management

Data center operations

Delivery/Release Management

Disaster Recovery Planning

Salesforce and BI

IT Audits

Data Privacy and Security, IT Policy

Stakeholder Management

Notable Accomplishments Across The Career

Centralized Application Development Center in Dubai and India(Gurgaon)

Developed strategy, infra, IT operations/ process design, impact & implementation for IT systems pertinent to dnata

Travel/assigned work stream in coordination with Emirates IT, affiliates and other vendors

Implemented Business Applications, Web Services, E-Commerce, Dynamic CRM, BI (Qlikview), XML Projects, Intranet System, Business Work Flow, SAP Integration, Business Reports Job Schedule Automation

Organizational Experience

Key Result Areas:

Since May’15: Dnata Travels International Pvt. Ltd., Gurgaon & Noida as Head IT

Directing technology planning and direction, strategy development, leadership and implementation, business and operational transformation execution and business solution delivery.

Crafting the overall strategy and roadmap for development and support of Mobile Applications and IT Infrastructure services to improve business results and ROI.

Leading the organization while focusing on maximizing the opportunities of digital working cultures by shaping the skills, processes,

people and tools.

Preparing the project/program evaluation framework to assess the strengths & identify the areas of improvement; ensuring all activities are operated as per policies.

Steering IT Operation Management, Contact Centre setup, new IT setup at locations, PCIDSS Certification, data Privacy and data

security, migration & implementation of Business Applications, Azure/Cloud.

Collaborating with management teams to deliver assigned programs – developing group and individual timelines, assessing/identifying potential bottlenecks in each project/program process.

Working closely with third-party vendors and contractors to manage and coordinate projects and other IT departments, where necessary;

discussing with major stakeholders and Group Executives on solutions and platform direction, assessing business requirements and recommending technology solutions.

Identifying stakeholder’s issues with existing SAP solution, providing best practice concepts & process flows, documenting functional specifications; spearheading end-to-end project management from conceptualization to technology mapping, budgeting, resource& task scheduling and final execution of projects.

Providing technical guidance & assistance to teams through full product lifecycles; managing day-to-day activities of the development team(s) including performance appraisal, coaching, mentoring and cross training; providing technical guidance and leadership to fellow team members in area of expertise.

Ensuring:

oTransformation of delivery processes and platforms including migration to Scaled Agile Framework delivery model and adoption of Total Cost of Ownership/Technology Business Management processes.

oProject delivery team structure is adequate and enforces compliance, best practices, approach & direction for the technical aspects of the organization's practice.

Managing end-to-end of project life cycle from the stage of initiation till monitoring & control including planning, estimation & scheduling, cost estimation & budgeting, working with onshore & offshore teams, updating information to all stakeholders, integrating change control, planning risk responses and contingency planning.

Previous Experience

Sep’07 – May’15: Kuoni Travels (India) Pvt. Ltd., Gurgaon as Head IT

Jun’05 – Sep’07: Continental Suraksha Ltd., New Delhi as Project Leader

Apr’97 – Jun’05: RS Enterprises, New Delhi as IT Manager

May’96 – Mar’97: Leaf Automation India Pvt. Ltd., New Delhi as Team Leader

Soft Skills

Trainings/Certifications

CPISI Certified (PCIDSS)

SSI Certificate in WINDOWS NT 4.00, SQL Server.

PMP Certified

SCRUM Certified Professional

System Management

Major Projects

Ecommerce, CRM Salesforce, IT setup, Contact Centre Setup, PCIDSS, May 2015 - 2017

CSIS Project on Insurance Domain, Support for Continental Business in India and UAE, Jun 2005 – Sep 2007

Fixed Asset Management for Hyatt Regency, Delhi, Honda Siel, Noida, Apr 2004 – Jun 2005

Cargo Management for Indian Airlines, Palam Airport, Delhi, Jan 2002 – Apr 2004

Product Development and IT management, May 1996 – Apr 2002

Education

MBA (Information Technology) from Sikkim Manipal University in 2008

Advance Diploma (Computer Science) In System Management, GNIIT from NIIT, New Delhi in 1996

Graduate Degree from Pilani, M K S B College, Rajasthan in 1993

Personal Description

Date of Birth: 14th January 1973

Languages Known: English and Hindi

Address: VB 96 Second Floor, Street No. 3 Virender Nagar, Janak Puri, Delhi - 110058

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