Customer Service Representative

. OLUKAYODE FUNMILOLA DORCAS

Mobile: 090********

Email: ********************@*****.***

Yaba, Lagos

CAREER PROFILE

Enthusiastic Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationship with clients. Adept in general accounting and finance transaction. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills. Hardworking and ready to join my next team. CORE SKILLS & COMPETENCIES

Excellent time management skills

A Self-Driven and Detail Oriented Individual.

Excellent listening skills.

Innovative problem solving skills

High sense of discipline, dedication and responsibility.

Conscientious, trust worthy, much organized and very smart.

Excellent communication and interpersonal Skills

Excellent multi-tasking skills

High Emotional Quotient (E.Q) in dealing with people and situations. WORK EXPERIENCE

Customer Service Representative, OLUGABRIEL NIGERIA LIMITED AUGUST 2018 – PRESENT

Maintained up to date knowledge of product and service.

Handled customer calls and responded to queries about services, products, promotions, billing and malfunctions.

Worked to understand the peculiarity of each customer.

Aimed to keep customers satisfied and enhanced customer retention.

Handled large volume of calls with a sense of calm and good work ethics.

I saved the organization from losing 5 big existing clients to competitors due to poor customer service experience earlier received.

I ensured that customers are kept informed on all necessary details needed regarding our products and services.

EDUCATION

2019 UNIVERSITY OF LAGOS, AKOKA

MBA (Management) IN VIEW

2016 HOUDEGBE NORTH AMERICAN UNIVERSITY, BENIN

B.Sc. Business Administration

2013 MEGADEGS MODEL SCHOOL, OTA

Senior School Certificate Examination

TRAININGS ATTENDED

Corporate Financial Analyst Training, organized by Lagos Business School (2019)

Google digital skills Training (2018)

Soft Skills: A Pre-requisite for career advancement organized by UNILAG (2019)

Entrepreneurship Symposium: Scaling up in Career and business organized by UNILAG (2019)

Leadership in the 21st Century (Financial Literacy) organized by AFRICAN INSTITUTE FOR LEADERSHIP AND PUBLIC REALTIONS

LEADERSHIP EXPERIENCE

ASSISTANT SUB-ZONAL CORDINATOR NCCF

SOCIAL DIRECTOR: GOVERNMENT DAY SECONDARY SCHOOL

ASSISTANT GOVERNOR: MBA (FULL TIME)

SOFTWARE COMPETENCE

Microsoft Office Suites – MS Word, MS Excel, MS PowerPoint, SPSS PERSONAL DATA

Languages: English, Yoruba (Expert Level), French (Basic Level) INTERESTS

Research Traveling Reading Documentaries Trying out new things REFERENCES

Available Upon Request

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