Office Customer Service
Resume:
Personal Details
ID Number – 810-***-**** ** *
Date of Birth – 08 August 1981
Gender - Female
Marital Status - Single
Nationality – South African
Home Language – Tshivenda
Other Languages – English, Zulu, Xhosa, Tsonga & Tswana
Drivers license – Code C1
Own Vehicle – Yes
Education
Grade 12 (1998, Lwamondo High School)
Venda
English
Afrikaans
Geography
Physical Science
Biology
Certificate Courses
Galileo, Amadeus, International Fares & ticketing, Complex International Re-issues, Microsoft Certified Database Administrator and Microsoft Certified Professional
Work Experience
Tirisano Travel- GPAA In-house (March 2019 – Present)
Team Leader
Duties:
Lead, motivate and manage team to ensure objectives are met. Overseeing day-day task. Providing a high level of customer service to clients and supporting the team. Handling and overseeing all aspects of travel which includes domestic, regional and international travel arrangements, such as flights, accommodation, and car hire, groups and transfers. Re-issues, excess baggage. Providing clients with visa information requirements to the respective countries around the world, assisting with visa applications, travel insurance and Forex. Handling suppliers, accounts and enquiries, Produce reportsUnused tickets report monthly, Refund report monthly, Leave audit report, ADMs report, Update of operations files monthly, Refferal vouchers report.
Club Corporate Travel- Dept. Of Rural Development In-house (08 January 2018 – February 2019 )
Senior Travel Consultant
Duties:
Providing a high level of customer service and supporting the team. Handling all aspects of travel which includes domestic, regional and international travel arrangements, such as flights, accommodation, and car hire, Flight Group bookings, Re-issues, excess baggage. Providing clients with information about visa requirements to the respective countries around the world, assisting with visa applications, travel insurance and Forex. Handling suppliers, accounts and consultants enquiries
Magic Travel Pretoria (01 January 2015 – January 2018)
Senior Travel Consultant
Duties:
Senior travel consultant for VIP’s (Ministers, DM’s, DG’s and DDG’s), handling all aspects of travel which includes domestic, regional and international travel arrangements, such as flights, accommodation, and car hire, conferencing, Re-issue, excess baggage, Amadeus/Quicktrav invoicing and processing. Also providing clients with information about visa requirements to the respective countries around the world, assisting with visa applications, travel insurance, conference registrations, VIP Lounge and forex. Handling afterhours on a weekly basic.
Tirisano Travel (September 2007 –December 2014)
Intermediate Corporate
Duties:
Intermediate travel consultant, handling all aspects of travel which includes: domestic, regional and international travel arrangements, such as flights, accommodation, car hire, conferencing, excess baggage on Galileo and Quicktrav vouchers. Also providing clients with information about visa requirements to the respective countries around the world, assisting with visa applications, travel insurance, conference registrations, handle after hours on monthly basis.
EL Computers (Jan 2004 – August 2007)
Receptionist/Office Administration
Duties:
Operating switchboard, filing, buying office stationery, arranging meetings with
Clients, take minutes, carry out word processing, customer relations and data capturing
Reference
Ms Lerato Makhubu
Office Supervisor (Tirisano Travel)
Ms Nothando Masina
Team Leader (Club Travel Corporate)
Ms Martha Makgalemele
Operations Supervisor (Magic Travel)
Contact this candidate