Manager Administrative Assistant

Education:

Marymount University (August ****) Arlington, VA

Bachelor of Arts in Psychology

Work Experience:

Direct Response Consulting McLean, VA

Account Manager (Feb 2019-present)

Manage direct contact with clients

Create monthly projects and orders for clients, up to 35 projects a month

Manage contact with donors for each nonprofit

Monthly meetings with CEO for status updates for each client

Promoted to account manager within 4 months of working as an assistant

Update client websites with up to date events and news

Maintain project schedule and assure jobs are done on time

Manage to meet deadlines for each client’s projects and events to assure jobs are being completed on time

Contact vendors and negotiate lower prices for clients

Administrative Assistant (Feb 2019-June 2019)

Monitor incoming emails and phone calls for account managers

File project orders and approvals for current clients

Create monthly spreadsheets for each client

Distribute thank you packages for client donors

Review invoices for each client and assure proper charges for each account

Data entry for each client

Send check requests for each postage for all clients

Dental Associates of Northern Virginia Falls Church, VA

Administration (July 2013-Jan 2019)

•Marketing skills achieved through selling treatment plan cases higher than $30,000

•Professionalism when answering important phone calls

•Communicating with patients and doctors about treatment plans

•Working with over 100 patients daily in person

•Balance between patients in person and over the phone

•Aging and collection reports done quarterly to collect production for providers

•Customer Service skills reflected when working with difficult patients

•Attention to detail when discussing treatment plan and finance options with patients

•Effective scheduling to accommodate multiple patients

•Organize spread sheets for patients who have not scheduled future appointments

All Smiles Dental Falls Church, VA

Office Manager (July 2012-July 2013)

•Operate the business accounts and calculate deposits

•Manage emails and interactions with sales representatives

•Writing appeal forms and letters to insurance companies

•Working with collection agencies for unpaid accounts

•Account auditing

•Train new employees on office regulations

•Review incoming resumes for job applicants

•Work with payroll and human resources for staff complaints

•Monitor administrative tasks and make corrections

•Organize meetings with sales representatives

•Order supplies for the office

•Organize contracts with dental supply companies

All Smiles Dental Falls Church, VA

Receptionist (November 2011- July 2012)

•Answer and manage multiple phone calls

•Greet and welcome each patient in a professional manner

•Schedule appointments in a timely manner

•Verifying daily payments and production

•Manage incoming and outgoing mail as well as mailing office bills

Skills

•Experience with Microsoft Word, Excel, PowerPoint and Outlook

•Quick Learner

•Data Entry

•Leadership Qualities and a good teammate

•Can work well independently or in a team

•Proficient with SPSS statistical software

•Able to type at least 60 wpm

•Fluent speaking and writing in Spanish and English

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