Employee Relations Manager

Sonya Chen

646-***-**** Brooklyn, NY ***** ***********@*****.***

SUMMARY

Highly efficient, supportive, and dedicated professional with 5+ years of success in employee relations, customer service, operations, and administration in fast-paced environments. Eager to return to the Human Resources field with a growing company.

EDUCATION

NYU School of Professional Studies, New York, NY

Diploma: Managing Workplace Diversity and Inclusion Expected Completion: 12/2020

Brooklyn College of The City University of New York, Brooklyn, NY

B.S. – Business, Management & Finance 09/2014

B.B.A. – Leadership & Human Resource Management 09/2014

Minor – Accounting

PROFESSIONAL EXPERIENCE

Flight Attendant, Cathay Pacific Airways, Queens, NY 02/2016 – 06/2020

•Received over 90% positive feedback and letters of praise from airline customers

•Coordinated company marketing events by preparing materials, setting up venues, welcoming and guiding guests through event itineraries. Act as brand ambassador to connect with event guests to increase loyalty and corporate sales

•Operated in compliance with all airline and federal aviation regulations to ensure complete adherence to safety and security procedures and administer first aid to passengers as medically necessary

Human Resources Administrator, Dentsu Aegis Network, New York, NY 06/2014 – 02/2016

•Successfully assisted 6 recruiters and 3 HRBPs for on-boarding and off-boarding process including sending first-day information via ATS, collecting paperwork, verify I-9, submitting personal information into the company database, scheduling new hire orientation and exit interviews

•Partnered with HR Manager ensured timely and accurate input of 2,000+ employee change notifications to payroll via company database (i.e. new hires, salary increases, promotions, transfers, terminations, title changes, etc.), and calculated PTO

•Updated all personnel documentation including employee leaves of absence and organizational charts and collected 300+ regional non-exempt employees’ overtime reports bi-weekly per deadline

•Saved company over $2,000 by identifying and resolving time and attendance issue

•Coordinated the annual review process for 1,000+ employee including facilitation of communication and troubleshoot

•Collaborated with HRIS team on process improvements related to HR platform and data integrity, provided Employee Payroll Action Notices (EPANS) training to two HR operation assistants

ADDITIONAL SKILLS

Microsoft Word, PowerPoint, Excel, Outlook, and Visio, ADP, Taleo, iCIMs, Zendesk, Halogen, Survey Monkey, Google Docs and Chinese (Cantonese and Mandarin)

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