Sales Service Representative
Resume:
JAY PATEL
Professional Summary
Results-driven Business Development Analyst adept at
helping companies improve operational efficiency, team productivity and employee motivation. Hands-on leader with exceptional organizational, critical thinking and prioritization skills. Offering more than a year of related experience and passion for contributing to business success.
Work History
Rogers Communications: BDA
Toronto, Ontario
07/2019 – 03/2020
● To perform internal communications with manager and Franchise Inspector regarding inventory and staff
management such as recruitment and sales
● Respond to questions and concerns about services, and escalate the customer's issues to higher authorities
● Consistently improve customer's satisfaction by resolving conflicts and concerns at the best and quickest way possible
● Encouraging Customers to buy products while sampling which helped in uprising sales by 25%
● Trained 14 employees on best practices and protocol while managing teams to ensure optimal productivity
Etech Global Services – Junior Business Analyst
Gandhinagar, Gujarat
09/2016 - 07/2017
● Used both qualitative and quantitative analysis techniques frequently
● Assisted service providing departments and junior staff to improve client satisfaction
● Identified errors and performed root cause analysis to determine core issues
● Interfaced with cross-functional team of business analysts, *******.**@*****.***
33 Shapland Crescent,
Ajax, Ontario. – L1Z0K2
Skills
● Leadership
● Project Management
● Scrum and Agile
● Data analysis
● Negotiation skills
● SQL and databases
● Technical support
● POS systems expert
● Strategic sales knowledge
Education
2019
Lambton College in Toronto
Toronto, ON
Advance Project Management
and Strategic Leadership
RK University
Gujarat, India
Associate of Applied Science:
Information Technology
Certifications
Business Analysis
Quality Assurance
JP
developers and technical support professionals to
determine comprehensive list of requirement specifications for new applications
● Assigned tasks to associates, staffed projects, tracked progress and updated managers, partners and clients, maintaining optimal business flow
● Created workflow diagrams and Gantt charts to clearly demonstrate project processes and timeline
● Got opportunity to become an integral part of the Gigabit connection project at VERIZON
Etech Global Services - Customer Service Representative Gandhinagar, Gujarat
01/2016 - 08/2016
● Maintaining a positive, empathetic and professional attitude toward customers at all times
● Build sustainable relationships and trust with customer accounts through open and interactive communication
● Leveraged sales expertise to promote Gigabit Connection and capitalize on increased opportunities
● Evaluated account and service histories to identify trends, using data to mitigate future issues
● Entered customer interaction details in COFFEE to track requests, document problems and record solutions offered
● Liaised with customers, management and sales team to better understand customer needs and recommend
appropriate solutions
● Suggested new procedure to persuade cancelling
customers to stay with company, resulting in 23% decrease in cancellations
Software
● Jira
● HP-ALM
● MS Project
● Balsamic Tool
● MS Visio
Accomplishments
● Client Interface - Worked inclose
collaboration with clients,
providing assistance with the
technology, its uses and regular
enhancement advice
● Conflict Resolution - Responsible
for handling customer account
inquiries, accurately providing
information to ensure resolution
of product/service complaints
and customer satisfaction
● Process Improvement - Achieved
revenue objective by
implementing cost-cutting
measures
● Data Organization - Classified,
recorded and summarized
numerical and financial data to
compile and keep financial
records
Contact this candidate