Manager Maintenance

JAMES A. JACKSON

**** ******* ****** *****, ** 313-***-**** Atlanta, GA 30331 *********@*****.***

High Energy Public Administrator who Champions Exceptional Commitment to Service

www.linkedin.com/in/james-a-jacksonjr

Certified as International City/Council Manager Association Credentialed Manager Candidate, October 2015

Certified as a Public Works Executive (PWE) by the American Public Works Association, September 2016

CURRENT POSITION

Atlanta, GA August 9, 2018 to Present

Commissioner of Public Works

Department of Public Works Department

Responsible to Deputy Chief Administrative Officer for $133,000,000.00, 988

employees, Transportation, Capital Projects, Refuse Collection, Recycling Collection,

Disposal, Brush & Bulk Collection, Street Sweeping, Parking Operations, Fleet

Maintenance and Snow Operations.

Delivered under-budget for fiscal year 2020, coming in at 94% of the budgeted allocation while completing all department initiatives to include Solid Waste Division coming in budget neutral with no overtime deficit while meeting 99.9% on time service performance metric.

Developed winter operations plan for Superbowl LIII, Atlanta, GA, February 4, 2019

Conducted departmental assessment of all operations

Developed FY2019 and FY2020 Strategic Initiatives to begin creating organization alignment driven through process, equipment and systems assessment, training, staff reallocation and accountability at every level within organization

Began budget realignment to stabilize deficit spending and convert deficit operation into surplus operation by FY2022 through organizational review, realignment and accountability

Improved workforce morale with establishment of Labor – Management Taskforce designed to ensure vertical and horizontal communications throughout department

Atlanta, GA April 16, 2018 to August 9, 2018

Deputy Commissioner, Operations

Department of Public Works

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James A. Jackson

Responsible to Commissioner for $72,971,599 budget, 641 employees, Refuse

Collection, Recycling Collection, Disposal, Brush & Bulk Collection, Street Sweeping,

Parking Operations, Fleet Maintenance and support for Snow Operations.

Conducted 100 Day Assessment for Operations and Administrations of Department

Reduced delivery of solid waste vehicles from 300 days to under 120 days

Started review / preparation process for winter operations

Began review / re-tooling process for Solid Waste Organization

Washington, DC April 18, 2016 to April 13, 2018

Deputy Director, Operations

Public Works Department

Responsible to Director for $110,935,411 budget, 1,344 employees, Refuse Collection,

Recycling Collection, Disposal, Brush & Bulk Collection, Street Sweeping, Alley

Maintenance, Leaf Collection, Parking Operations and Fleet Maintenance Operations,

and Snow Coordinator for the District of Columbia.

Completed 100 Day Assessment for Operations Administrations of Department

Initiated organizational review and revision of standard operating policies, procedures and practices within first 100 days

Patroned authors submitting articles to the APWA Reporter Magazine on “DPW’s role in Presidential Inauguration” and “Millenials in Public Works”

Significantly improved transparency and customer service at all levels through accountability, established goals, objectives and benchmarks leadership-by-example

Improved availability of heavy equipment for daily operational needs within first 100 days

Initiated replacement of service request / work order maintenance management system for operations within first 100 days

Initiated replacement of Fleet Maintenance parts requisition, management and issuance operation within first 100 days

Revised Winter Maintenance Plan for entire District within first 100 days

Significantly improved readiness of winter operations fleet through operational assessment and strategic planning

Federal Emergency Management Administration (FEMA) National Incident Management System (NIMS) certified at IS 100 and 700 levels for Emergency Management and incident command structure (ICS) in the event of a natural or manmade disaster

PREVIOUS EMPLOYMENT HISTORY

City of Richmond October 20, 2014 to May 18, 2015

Interim Deputy Chief Administrative Officer, Operations

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James A. Jackson

Responsible to Chief Administrative Officer for $1.3 billion budget, 1,400 employees,

Water, Sewer, Storm Water, Street Lights, Traffic Operations & Maintenance, Traffic

Engineering Infrastructure Management, Right-of-Way Management, Bridge & Structure

Maintenance, Parking Operations, Facilities Maintenance, Refuse Collection, Brush &

Bulk Collection, Landfill Maintenance, Forestry and Grounds Maintenance, Animal Care

and Control, and Sustainability Program.

PROJECTS FACILITATED

Performance / Internal Assessment Team

Enterprise-wide Standard Operating Policies and Procedures System

Deployment of 95 Gallon Recycling Containers CityWide

Conversion of Solid Waste to Enterprise Operation

Automated Vehicle Locator (AVL) System

Citywide Performance Contracting Program

Deployment of Mobile Application of Service Request Work System

Enterprise Asset Management

Fleet Lease-to-Purchase Program

DIRECTOR, Department of Public Works February 28, 2011 to May 26, 2015

Responsible to the Deputy Chief Administrative Officer for $99 million budget, 507

employees, Special Capital Projects, Traffic Operations & Maintenance, Traffic

Engineering, Infrastructure Management, Right-of Way Management, Bridge &

Structure Maintenance, Parking Operations, Facilities Maintenance, Refuse

Collection, Brush & Bulk Collection, Landfill Maintenance, Forestry and Grounds

Maintenance and Fleet Maintenance Operations.

2015 Certificates of Distinction in Performance Management recipients from ICMA for demonstrated performance management through the development of systems for measuring operational performance throughout departments within portfolio.

2015 Honorable Mention, Fleet Maintenance Operation, Top 100 Fleet Operations in the Americas. Over 38,000 agencies throughout the Americas.

Fleet Maintenance was recommended for outsourcing by the Auditor General in a 2007-10 Audit Report of Fleet Maintenance.

Won grant valued at $559,000 in funding and services to expand residential recycling program citywide, competing against over twenty

southeastern U.S. cities in inaugural grant program sponsored by Southeast Recycling Development Council and Customer Value Proposition.

UCI 2015 World Cycling Championships, Richmond, VA: Served as the Infrastructure Committee Chair for the City of Richmond. Repaving over 155 lane miles of streets, repairing / installing over 20 miles of sidewalks, creating

a new 5 mile cycle track in the heart of downtown, installing over 300 bike racks throughout downtown, and beautifying 7 gateways into the City using state or federal funding.

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James A. Jackson

Led successful recertification of department by the American Public Works Association October 2013, fully complying with 142 out of 143 standards (99.3%), demonstrating substantial compliance with the remaining

one standard (0.7%) and earning model status for Ethics and Strategic Plan standards.

Implemented first balanced scorecard for citywide implementation as a result of initial assessment completed upon coming aboard in July 2011.

Introduced performance contracting program to retrofit all city facilities with energy-reducing and low maintenance fixtures and components to

renovate 87 operational city facilities and reduce energy consumption and maintenance requirements throughout the city at no additional cost to the city.

Oversaw development and implementation of enterprise-wide policies, procedures and practices business plan to acquire application software for all departments citywide. Serving as pilot department for entire City.

Completed successful audit of Solid Waste operation with favorable audit review by Auditor General’s office.

Assigned the additional responsibility for maintaining 703 acres of Grounds Maintenance for Richmond Public Schools thru efficiencies created within the Grounds Maintenance Section of Operations for city rights-of way and public grounds.

Developed internal security measures and emergency evacuation measures for City Hall and City facilities.

Conducted first ever favorable Road Maintenance Program audit review with Auditor General’s office.

Collaborated with neighborhood associations and VCU to create waste control and removal program for incoming / outbound students to eliminate street-side dumping of unwanted furniture and clothing (Project Clean Move).

Converted solid waste operation from 5-day/ 8-hour operation to 4-day/10-hour operation for entire city to save an estimated $247,000 annually.

Developed and deployed automatic vehicle locator (AVL) system in Traffic Engineering section to improve efficiency of field assignments and to test system for deployment throughout entire city fleet.

Worked with department Public Information Officer (PIO) to develop Communication Protocol for department.

Wayne County May 15, 2006 to May 21, 2010

Reporting Supervisor: Deputy County Executive

DIRECTOR, Department of Public Services

Staff: 1,540 F/T

Budget: $652 Million

Areas of Responsibility:

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James A. Jackson

Road Maintenance, Building Maintenance, Equipment Maintenance, Traffic Engineering, County Engineering and Permitting Services, Parks, Winter Maintenance, Storm Water

Management, Wastewater treatment and Landfill Management for the County of Wayne, Michigan; And a newly formed Energy Division.

Accomplishments:

Implementation of Roads Infrastructure Management System to track performance, equipment, personnel and road wear trends, operations performance and the accomplishment of performance measures within the Strategic Business Plan.

Awarded two National Association of Counties (NACo) awards June 2009 for reducing permit processing time from over 100 days to under 60 days, and generating an additional $3.8 million fund balance within our roads division.

Eliminated a $3.5 million deficit in FY2007-08 resulting from extreme winter conditions and generated a fund balance of $9.8 million for FY2008-09 thru process improvement initiatives in the winter maintenance operation.

Converted $18.7 million deficit into $16.7million surplus without eliminating personnel as part of the five year deficit elimination plan.

Completed the department’s first ever Strategic Business Plan and Succession Plan.

Revised all department operational procedures in to APWA format.

Reinvigorated the pavement management system to plan roads maintenance and drive lower sustained costs.

Implemented a revised procedure to assure engineering permitting within sixty (60) days of initial application; 90% completed within forty-five (45) days of initial application.

City of Detroit December 8, 2003 to January 12, 2006

Reporting Supervisor: Chief Operating Officer

DIRECTOR, Department of Public Works

Staff: 987 F/T, 150 P/T

Budget: $174 Million

Areas of Responsibility:

Solid Waste, Street Maintenance, Vehicle Maintenance, Traffic Engineering, City Engineering and Winter Maintenance operations for the City of Detroit.

Accomplishments:

2006 Superbowl XL, Detroit, Michigan: Subcommittee chair for snow and ice removal, streets and sidewalks throughout downtown. Restored downtown streets

and water lines, decorative lighting throughout the downtown corridor and implemented an enhanced traffic operations center.

Oversaw the design, contracting, proof of concept (POC) and operational deployment of the City’s first ever 3-1-1 Call Center.

Reduced the overtime expenditure for the Solid Waste division by $7 million in first year.

Sponsored an Intelligent Traffic System consisting of Traffic Management Center.

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James A. Jackson

Reduced the Department’s chargeable accidents and workers compensation costs by over 50% in one year.

Installed an asset management, fuel and fleet management system.

City of Grand Rapids, Michigan November 13, 2000 to December 2, 2003

Reporting Supervisor: Deputy City Manager

DIRECTOR, Streets and Sanitation Department

Staff: 112 F/T, 26 P/T

Budget: $18 Million

Areas of Responsibility:

Refuse, recycling, yard waste, forestry, street sweeping and street maintenance and winter maintenance divisions for 73,000 households, 564.94 miles of City streets, and the review and revision of all City Codes pertaining to the administration of the aforementioned operations.

Accomplishments:

Implemented a Customer Maintenance Management System (CMMS) which allows service reps to input and receive service requests from any service port in the city.

Developed a web-based citizen inquiry system to allow residents to input service requests from home or work.

Columbus Consolidated Government, Columbus, GA May 1993 to November 2000

Waste Management Coordinator, Public Works Department May 1993 to December 1994

Project Analyst, Parks and Recreation Department December 1994 to November 2000

Siecor Corporation, Hickory, NC March 1989 to May 1993

Quality Engineer / Project Engineer

MILITARY SERVICE

Non-Commissioned and Commissioned Officer, United States Marine Corps

February 1980 to October 1991

EDUCATION

Master of Science, Public Administration, Columbus State University, Columbus,

GA, Graduated,1998.

Bachelor of Science, Mathematics, Knoxville College, Knoxville, TN; Graduated, 1985.

PUBLICATIONS

Published column in American Infrastructure Magazine August 2020 on the City of Atlanta’s Department of Public Works Response to COVID-19 Pandemic

Published article October 2017 in APWA Reporter “After Snowzilla, D.C. Snow Team prepares for upcoming snow season”

Published article January 2010 in Journal for Public Works & Infrastructure,

London, England: “Cultural Change and the Implementation of a Roads

Infrastructure Management System”

Published article ICMA PM Magazine (June 2009): “Under Budget Promise Delivered, Even with a Bad Winter”

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James A. Jackson

Published article in APWA Reporter (July 2008): “Wayne County, Michigan adopts state-of-the-art Roads Management System”

SPECIAL AWARDS OR RECOGNITION

Certified Public Works Executive, American Public Works Association, September 2016

Certified Candidate for Credentialed Manager certification, ICMA, October 2015

Selected to attend June 2015 Harvard Kennedy School of Government program for Senior

State and Local Government Officials

Receiving ICMA 25 Year Service Award, Nashville, TN, October 2019

Nominee, ICMA City County Leader of the Year 2015

Guest Presenter American Public Works Association, Mid-Atlantic Chapter

Nominee, Governing Magazine Public Official of the Year, 2014.

Guest Presenter at Natural Gas Vehicles NGV Expo and Conference, April 14, 2014, Richmond, VA.

Guest Presenter at Solid Waste Association of North America, Mid-Atlantic Chapter annual meeting, October 17th in Richmond, VA, 2014.

ICMA 20 Year Service Award recipient, December 2013.

Guest Presenter for the American Public Works Association, Mid-Atlantic Chapter Conference, May 8 – 10, 2013.

Guest Lecturer, National Infrastructure Renewal Summit, June 2012.

Nominee, Governing Magazine Public Official of the Year, 2010.

Nominee, American City & County Magazine Public Works Director of the year;

2009.

Recognized as Outstanding Georgia Citizen, Secretary Of State Cathy Cox, State Of Georgia Assembly; June 1999.

Distinguished Professional Award, Program Section; Georgia Recreation and Parks

Association; November 1998.

Leadership Award, City Manager’s Office, Columbus Consolidated Government; June 1998.

Leadership Award, Human Resources Department, Columbus Consolidated

Government; June 1997.

1996 Olympics Project Retrofitting Manager for Inaugural Womens Fast Pitch

Softball Venue

Awarded Man of the Year 1990, 1996 and 2002, The Omega Psi Phi Fraternity, Inc.

Awarded Superior Service Award 1995, The Omega Psi Phi Fraternity, Inc.

Awarded Outstanding Service Award 1989, The Omega Psi Phi Fraternity, Inc.

RELATED PROFESSIONAL ORGANIZATIONS

International City/County Management Association (ICMA – 351976)

American Public Works Association (APWA – 601451)

BOARD APPOINTMENTS

President, Knoxville College National Alumni Association, 2018 – 2020

Board of Trustees, Knoxville College, 2018-2020

American Public Works Association, Mid-Atlantic Chapter Public Works Institute Executive Board Member, Chair – Curriculum and Facilitator Selection Committee

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James A. Jackson

Greater Richmond Transit Corporation Transit Center Site Selection Committee, Mayoral / Chief Administrative Officer Appointment

Richmond Regional Metropolitan Planning Organization (MPO) Transportation Sub-Committee

Richmond Sustainability Advisory Committee, Mayoral Appointment

Richmond Green City Commission, Mayoral Appointment

Treasurer, Central Virginia Waste Management Authority Board of Directors, Invitation from Board.

Southeastern Michigan Council of Governments (SEMCOG) Transportation Sub-Committee

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