Front Office Sales Executive
Resume:
Suhainah Ranggau
***************@*****.***
A versatile, analytical, hardworking person with systematic approach to find solutions, have positive attitude in work, desire for teamwork, knack to motivate people in order to bring out the best and performing task with excellent result within the stipulated deadlines.
Work Experience
Sales Executive
ION Delemen Hotel ( Median Works – Privilage In The Sky )
Menara Q Sentral Jalan Stesen Sentral 2020 – 04th Feb – present
Duties and Responsibilities,
Engaged new customers and strengthened existing relationships through account management
Maintained and built records, reports, and opportunities to increase sales optimization and performance within my team.
Initiated new business opportunities by working with other start-ups to drive customer acquisition through marketing initiatives and corporate events
Implemented the company's existing sales and marketing strategies that increased monthly revenues in the territory.
Guided, mentored, and trained new sales reps on sales strategy and process
Sales Junior
Swift Infinity - Menara MBMR 1 Jalan Syed Putra 2020 – 30th Jan 2020
Duties and Responsibilities,
Develop and maintain expertise in a designated set of Brand offerings
Work closely with Sales Support and for smooth functioning/ flow of applications and processes
Successfully manage and overcome prospect objections
Consistently build, prioritize and manage an effective pipeline of leads
Senior supervisor
PARKROYAL Kuala Lumpur 2014 – 01st Jan 2020
Duties and Responsibilities,
•To assist in management of daily Front Office operations and perform task to the highest standards.
•Handle the walk in, check-in and check-out of guest including the processing of their reservations and rooming at the unit level.
•Communicate guests' requests and complaints to the appropriate Duty Managers / departments.
•Handle all front desk cashiering duties with integrity.
•Answer telephone enquiries and attend to clients' need promptly.
•Managing the operations of all guests' use facilities if required.
•Demonstrate high level of customer service at all times.
•Follow and adhere to company brand standards and P&Ps.
•Coordinate room assignment and readiness with Housekeeping team.
•Equipped with current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties
•Work with Duty Manager on project or tasks assigned.
•Assist other departments whenever required and maintain good working relationships with team members.
•Ensure lobby area are inviting and clean at all time.
•Answering general email correspondence, checking and distributing information.
•Maintain cleanliness of work station and back office at all time
•Handles guest complaints to the satisfaction of all parties.
•Notifies the Room Division Manager, Head Host or Host Supervisor if assistance is required.
•Ensure that all equipment is properly maintained and in good working order at all time
•Coordinates with the Head Host with regards to all guest functions and ensure that FO notice boards display current information about hotel services and activities, outlet timings, etc.
•Must be able to provide in-depth local knowledge about the PARKROYAL Experiences offered and other guest activities within the vicinity of the hotel.
Front Office Assistant
Royale Chulan Kuala Lumpur
Kuala Lumpur 2012 – 2013
Duties and Responsibilities,
Communicate in a friendly, tactful and professional manner with guests, suppliers as well as colleagues.
Provide information regarding the hotel's facilities & services.
Always present a clean and tidy appearance in accordance with the hotel's grooming standards.
Be flexible and open to change in your job responsibilities, work area and/or roster to meet business needs.
Be understanding, supportive, encouraging and helpful to guests as well as suppliers and your colleagues.
Care about your environment and make sure it is tidy and well maintained.
Be reliable and ensure you are at work on time.
Know your role in case of emergency such as bomb threat, flood, fire etc.
Understand the Team Member Handbook and comply with the standards it outlines.
Carry out all professionally reasonable instruction given by your supervisor.
Report all incidents, accidents and guest complaints in briefings.
Barista Assistant
Royale Bintang Kuala Lumpur
Kuala Lumpur 2011 - 2012 Barista
Job Responsibilities:
Promotes coffee consumption by educating customers; selling coffee and coffee grinding and brewing equipment, accessories, and supplies; preparing and serving a variety of coffee drinks, along with pastries and cookies.
Welcomes customers by determining their coffee interests and needs.
Educates customers by presenting and explaining the coffee drink menu; answering questions.
Sells coffees and coffee grinding and brewing equipment by explaining differences in coffee beans and coffee preparation machines; demonstrating how brewing equipment operates.
Prepares and sells coffee drinks by following prescribed recipes and preparation techniques for coffee drinks, such as, espresso, espresso lungo, caffe latte, and cappuccino.
Generates revenues by attracting new customers; defining new and expanded services and products.
Maintains inventories by replenishing coffee bean supply; stocking coffee brewing equipment; maintaining supplies, pastries, and cookies for coffee bar.
Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.
Maintains safe and healthy work environment by following organization standards and sanitation regulations.
Improves quality results by studying, evaluating, and re-designing processes; implementing changes; maintaining and improving the appearance of the store and coffee bar.
Updates job knowledge by participating in educational opportunities; reading coffee, retail trade, and food service publications; maintaining personal networks. reputation by accepting
Customer service
Sutera Harbour Resort Kota Kinabalu 2011 - 2011 2011
( Part Time )
Qualifications / Skills:
• Listening • Verbal communication • Customer focus • Customer service • Basic safety • People skills • Action oriented • Organization • Selling to customer needs • Attendance • Client relationships
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