Medical Assistant Customer Service

Antoinette Lavell Stetler

**** ******** *****

Fortwayne, Indiana United States 46816

Tel: 260-***-****

Cell: 260-***-****

*******@*****.***

OBJECTIVE

I have over 17 years experience in the medical field with Lutheran Hospital. I also have had 10 years experience with Aetna Insurance and over 5 years experience with Orthopedic Northeast. WORK EXPERIENCE

Lutheran Hospital, Fortwayne, Indiana United States 08/2004 - 02/2020 Sent appeals to various insurance requesting for additional payment. I requested for prior authorization for surgical procedures. Customer service experience by following up on medical claims. Read Insurance EOB's, Can work with Microsoft Word and Excel. Fax information to insurance companies. Aetna Insurance Company, Fortwayne, Indiana United States 01/1987 - 02/1999 Process insurance claims using HCPC, CPT and Diagnosis coding. Customer service answering questions from customer regarding billing issues.

Orthopedic Northeast, Fortwayne, Indiana United States 03/1985 - 04/1987 Patient Registration update patient information in the system and making sure we had referrals for patient to be seen. Insurance information was updated and what the patient was there for. Call insurance company if referral was not received.

EDUCATION

IPFW Fortwayne, Indiana

Business, GPA: 3.0

1991 - 1992

Study Medical Assistant, Business and Insurance Coding. Paul Harding High School Fortwayne, Indiana United States Business, GPA: 3.0

1981 - 1985

SKILLS

Specialist in Appeals and Prior authorization. Can work with Microsoft and Excel. Read Explanation Of Benefits, Customer service skills, Registration skills. Work well with others as a team player. Go above and beyond my duty to get the job done. Willing to learn and be trained in other departments.

Contact this candidate