Engineering Customer Service

N.Karthikeyan

c-** Gopalakrishna Apartment Email : **********@*****.***

Nethaji street Ph : +919*********

Srirangam +043*-*******

Trichy (Dist)-620006

FOCUS

To join a reputed Organization for personal and organizational growth & help the organization to achieve Its target.

EDUCATIONAL QUALIFICATION

Diploma in Technical Writing in 2015.

Bachelors of Engineering in Aeronautical Engineering from Park College of Engineering and technology, Coimbatore in 2013 with 76% score.(First Class)

HSC from Kongu Matriculation Higher Secondary School in 2009 with 89.5% score.

SSLC from Punitha Arockia Annai Higher Secondary school in 2007 with 79% score.

WORK EXPERIENCE

Employer : Bhadra International India Private Limited

Designation : Customer Service Associate

Client : Srilankan Airways And Malindo Airways

Duration : May2017 – Present

PREVIOUS WORK EXPERIENCE

Employer : Kbuffer Solutions

Designation : Trainer

Duration : 1 Year and 6 Month(s)

(2015-2016)

ACADEMIC PROJECTS

Topic : Analysis and Fabrication of 3-Dimensional flow separation in NACA airfoil

using Vortex generators

Description : Reduction of drag and thus increasing the lift in the airfoil by offsetting the point

Of flow separation using active and passive vortex generators

TECHNICAL KNOWLEDGE

Documenting Tools : Microsoft Office Suite, Adobe FrameMaker, Adobe RoboHelp, AdobeCaptivate

Designing Tools : CATIA (Sketch and Part Design), Gambit, Fluent, Adobe Illustrator

Diagramming Tool : Microsoft Visio

Image Capturing Tools : SnagIt, One Note

Standards : S1000D, DITA

Check-in, Ticketing and

Reservation : sabre

PROFESSIONAL TRAINING

Have undergone Dangerous Goods training – Category

Have undergone Aircraft Weight and Balance training (Boeing 737-800 &900ER)

Have undergone avsec awareness training

ROLES AND RESPONSIBILITIES

Check- in formalities

Verifying passenger’s travel documents

Liaising with different departments to clarify and sort out issues related to travel

Handling of special guests and assisting them

Handling passengers with special needs

Handling flight delays

Making frequent announcements concerning flight departures and arrivals

Responding to queries of passengers over the phone and in person

Ramp co-ordination

Pre flight and post flight works

Having knowledge of flight weight and Balance

Compliance with all safety protocols and station policies

Worked with other ramp agents in the storage removal and transport of customer baggage

Tracked and recorded arrival and departure of maintenance food and flight staff for both boarding and deplaning

Regularly participated in training and courses to keep abreast of company local and federal changes in compliance and safety

Utilized equipment for baggage and passenger transport including forklifts and passenger vans

Responsible for securing ramp areas ensuring only authorized personnel and vehicles are in the vicinity of non-public areas

Ensured maintenance of ramp equipment and vehicles

PROFESSIONAL STRENGTHS

Organized and able to deal with multiple workloads at the same time.

Excellent time management and organizational skills.

Persuasive, emphatic with good problem solving skills.

Ability to work under pressure and with tight deadlines.

Quick learner, detail oriented and ability to adapt to new processes in limited time frame.

Ability to work in a team oriented environment

AREA OF INTEREST

Ground Handling

Passenger Handling

Security

Aerodynamics

Propulsion

Structures

Basic knowledge about Aircraft Design and maintenance

PERSONAL INFORMATION

Father’s Name : Natarajan

Date of Birth : 21st - may - 1992

Gender : Male

Nationality : Indian

Languages Known : English and Tamil

Marital status : Unmarried

Passport Number : L6977533

Date Of Issue :03/02/2014

Date Of Expiry :02/02/2024

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