Customer Care Back Office

AJAY DAGA

E-mail: *********@*****.***

Mobile: +91-932*******

PROFILE Total Exp: 14 Years

Dynamic and proactive professional with more than 14 years of experience that utilizes the achievement skills, strategic thinking and leadership abilities that enable me to consistently exceed organization goals under less than ideal economic conditions.

Accomplished professional with a unique blend of Management, Technical, Functional and Qualitative skills, has domain interest to acquire the knowledge about the prevalent market in the industry, keen to develop/upgrade the skill set through experience.

Ability to establish a genuine rapport and maintain a long term empathy with clients through accurate assessment of their needs and priorities.

A cooperative and supportive colleague, able to work autonomously or as part of a dedicated and professional team committed to providing high quality customer care. Academia

B.Com. from Jain. College, Bikaner, Bikaner University, in 2005, Secured 60%.

HSC from Kendriya Vidyalaya School (KV1)C B S E Board, in 2002, Secured 60%.

SSC from Maharishi VidyaMandir School, State Board, in 1999, Secured 58%. Certification

NCFM (Capital Markets Dealers Module) Certification. BCSM (Derivatives Markets Dealers Module) Certification. NCFM (NSE’s NISM-Series-VIII: Equity Derivatives Certification Examination. Certified From Aptech Computer Education

IT Skills

Packages : MS Office

Software : Odin, Neat, Greeksoft, All Type Of Charts software’s Work Experience

Present employer : TEJI MANDI ANALYTICS PVT LTD

Date of Employment : August 2016 Till Date

Responsibilities

TECHNICAL ANALYSIS, OPTION TRADING CUM OPTION WRITING in NSE Dealing with HNI & NRI CLIENT’S and managing fund’s 1

Pervious Employer : Dynamic Commodities Pvt. Ltd

Date of employment :April 2015 – july2016

Responsibilities

jobbing /trading with Technical Analysis candle stick charts

all financial markets

Exceptional knowledge of new trends in world financial market.

Outstanding ability to analyze market regularly.

Huge skills to manage high price volatility.

1. Previous Employer : Matrix Securities Pvt. Ltd

(R.K.Damani’s group)

Date of employment : April 2008 – March 2015

Responsibilities

Admirable experience in negotiating and purchasing of commodities currency and stock market.

Exceptional knowledge of new trends in world Financial market.

Outstanding ability to analyze market regularly.

Prepared profit and loss reports for internal use.

Reconciliation of all Exchange Accounts.

Technical Analysis candle stick charts

2. Previous Employer : Gateway Shares and Share Broker Pvt Ltd

: Shreeji Commodity Pvt Ltd

: Mr Rajratan G Damani

Title : Head – Back Office,Networking

Date of employment : May 2005 – March 2008

Rajratan G Damani is a leading Equity and Commodity Broker - Corporate Member of National Stock Exchange of India Ltd. (NSE),National Commodity and Derivatives Exchange of India Ltd

(NCDEX),Multi Commodity Exchange of India Ltd (MCX),National Spot Exchange of India Ltd (NSEL) Professionally managed Brokerage house.

Responsibilities

Trade file merging of MCX, NSE, NCDEX & NSEL

Bill generation & Contact generation

Cumulative Bill merging in system

Making day to day Bank Entries in Back Office Software

Preparing Monthly Reconciliation of Bank Books

Reconciliation of all Exchange Accounts.

Finalization of Books of accounts with Auditors.

Handling day to day work with Stock Exchanges.

Handling Stock Exchange Inspection.

Handling of Overdraft, Bank Guarantee, FDRs etc with Banks to maintain the margin requirement of the organization.

Resolving client queries and complaints related to billing, settlement, trades etc 2

Front Office task involving Operation of MCX,NSE & F&O Trading Terminals. Commodity Segment

Handling Back Office Operation of Shreeji Commodity and Derivatives Pvt. Ltd member of NCDEX, MCX and NSEL.

Handling Delivery Trades with Exchange and Spot Market.

Following up of payment from Buyers and Keeping track of payment to sellers. Personal Details

Date of Birth: 11th May 1983.

Languages Known: English, Hindi Mawardi Tamil

Fathers name: Mr. Shivkumar Daga

Mothers name: Mrss. Chandrakanta Daga

I hereby declare that the above information is true to the best of my knowledge. 3

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