ERP Director

Himanshu Dayal, PMP®

Mobile: +91-965**-*****

E-Mail: **********@*****.***

LinkedIn: https://in.linkedin.com/in/himanshudayal

Executive Summary

PMP and Six Sigma Green Belt Certified, 21 years of IT Experience (14 yrs in leadership positions. Last 5 yrs in program management) with 3.5 yrs of international experience in US, UK, Singapore, Malaysia, Dubai

Expertise in Program Management, IT Delivery Management, Customer Interfacing, Process improvement, Account Mining, Pre-Sales, Technology consulting, Business Improvement

Spearheaded portfolio of EUR 90 M with 110 resources

Simultaneously managed 15 Oracle ERP accounts spread across 11 cities in 5 countries

Achieved more than $ 100K cost savings through engineering productivity levers

Supervised complex integrations planning with fusion cloud, on-prem ERP and 3rd party applications

Received more than $700K CR’s in various projects while still maintaining good customer relations

Reduced 90% testing effort through test scripts automation for Procure to Pay and load testing solutions

Implemented ASCP for construction major across Europe for 4 plants and 9 warehouses/regional distribution hubs

Recognized among Top 1000 leaders in Tech Mahindra

Setup ODC from scratch, for prestigious International Government customer, managing Non-SEZ to SEZ logistics transfer while overcoming network issues and received achievement award

Providing PMP/CAPM training to corporate international PMP aspirants

Professional Experience

Program Director, Oracle ERP, Birlasoft Ltd., Pune May, 2018 – Jun, 2020

Handled Oracle ERP accounts for APAC and MEA region

Program management

Managed implementation, Support, development and staff augmentation programs, with portfolio of $40 M and team of 120 across transport, manufacturing, Government sectors

Managed customer relations to receive 5/5 CSAT score for 4 out of 5 accounts

Turned around troubled ERP implementation by increased governance from solution and operational perspective, eliminating potential loss of 40 person-month effort

With transformational leadership, directed team to suggest 25 value add’s across 3 projects

Managed program of 4 interconnected implementations with complex inter-track integrations and peak strength of 85 resources spread across 6 cities in 2 countries

Ideated and spearheaded fresher’s intake and boot camp which helped reduce the perennial scarcity of quality resources across competencies

Technology consulting, Process Improvement and Business Development

Managed global and standardized templates for various complex solutions, ex. Payroll generation from EBS for all 12 countries, common warehousing solution for 4 warehouses across company operations

Achieved 60% reduction in incidents within 5 months by introducing systematic ticket analysis

Implemented proactive monitoring of interface stuck transactions which reduced 60 hrs of monthly effort

Improved customer satisfaction (5/5) and reduced chance of revenue loss by working with SME’s and suggesting appropriate solution for MRP within SIT timelines

Pre-Sales

Worked on opportunities of more than $10 M winning some along the way

Coordinated with functional and SME teams creating competencies, such as IFRS role in property management, provided POC demo’s to customer, which eventually helped win opportunities

Other Previous Professional Experiences July’1998 – April’2018

Senior Delivery Manager, Harsco India Services Pvt. Ltd., Hyderabad Mar’2017 – Apr’2018

oHead of Global ERP (Oracle APPS/JDE/DBA) support and implementation teams

Senior Project Manager, Tech Mahindra Pvt. Ltd., Hyderabad/UK Apr, 2010 – Mar, 2017

oHandled various Oracle ERP accounts and projects for Europe region

Advisory Systems Analyst, IBM Global Services, Kolkata/US Dec’2007 – Apr’2010

oWorked in 2 large end-to-end implementations for US customers in aviation and manufacturing sectors

Senior Consultant, Oracle India Pvt. Ltd., Bangalore May’2005 – Dec’2007

oWorked in consulting division and managed shared support services for various clients

Previous experience with BMC Software, iGate Global and Koshika Telecom Limited Jul, 1998 – May’2005

Project and Program management

Headed various implementation, support and development Oracle ERP projects and programs across manufacturing, construction and Government (UN) sectors

Spearheaded MS Azure cloud migration of infrastructure, GST implementation and Brazil roll out of ERP

Managed deliveries while working in a complex two-in-a-box arrangement

Overcame severe functional resource and infrastructural issues for development project of large telecom support company, completing project on time and received client appreciation

Led the logistics track of a large and complex Oracle ERP R12 implementation (first R12 implementation for IBM), to develop and deliver over 200 customizations for large US based manufacturing company

Delivered complex Oracle ERP R12 implementation with middleware technologies, like SOA, ODI, OBIEE, OBIA

Technology consulting, Process Improvement and Business Development

Owned ASCP functional role to keep project on track, apart from being PM, implementing global supply chain planning across Europe, setting up environment to achieve automatic internal requisition and internal sales order creation via ASCP plan run and project completion within timelines, with customer satisfaction.

Worked as solution manager for data migration for 46 entities across 4 operating units and OBIA solutions for procurement, finance and supplier solutions

Prepared detailed KPI dashboard in Service Now, to smoothen tracking and ticket reduction resulting in reduced recurring and long pending issues upto 75%

Setup end user survey in service-now to gauge support effectiveness. Reduced customer complaints by 50%

Managed teams across technologies, such as oracle automation, BI, data migration, Taleo, SOA, OBIEE, OBIA and Informatica, to deliver some valued solutions, ex. supplier merge

Technical manager for world’s largest appliances corporation with 60 resources, delivering in Agile methodology

Helped customer with Gold instance setup for easier management of approved setups and smooth roll-out

QUALIFICATION/CERTIFICATIONS/AWARDS/VOLENTEERING

Bachelors Degree in Technology (B.Tech.) – Computer Science and Engineering from Institute of Engineering and Technology, Lucknow, India in 1998, securing 73%

Executive Management Program (Certification in Global Business Leadership) from GlobalNxt University securing 86% marks and A grade.

Six Sigma Green Belt Certification from Six Sigma Academy, Amsterdam, BKO Accredited

3 months functional training for Oracle Fusion Cloud ERP covering O2C and P2P cycles

Award for “Best Performer” for Malaysian region at iGate Global Solutions Limited

Contact this candidate