Assistant Office

DELIA A. STOCKTON

**** **** **** **** *****, ALSIP, IL. 60803 C: 808-***-**** ************@*******.*** SUMMARY

Team-oriented individual with a strong track record of establishing solid relationships with clients, co-workers, administration, and local agencies. HIGHLIGHTS

Superior communication skills

Listening skills

Exceptional problem solver

Fluent in English & Tagalog

Exceptional multi-tasker

Conflict Resolution

EXPERIENCE

08/2013 to 01/2020 Orders Management Clerk

MedPro Health Providers – Tinley Park, IL

Followed up on MD orders that require a physician’s signature by calling the doctor’s office

Processed documents such as PT, OT, and ST evaluations Uploaded signed orders to individual patient chart Managed office communication

10/2013 to 02/2016 Personnel Clerk

MedPro Health Providers – Tinley Park, IL

Provided office support by initiating pre-hire interviews and employment verification

Provided on-boarding and trained newly hired employees for easy transition into the company

Generated and typed communication letters

10/2008 to 07/2013 Caregiver/Secretary/Technical Assistant HomeWatch Caregivers – Hickory Hills, IL

Provided patient assistance

Responsible for accompanying and providing transportation for patients

Planned and prepared meals for patients, as needed Supervised home safety and provided companionship

Assisted directors in providing services to the clients Prepared and organized information for all insurance projects and proposals

Performed clerical functions and handled incoming calls 06/2009 to 01/2011 Monitoring Clerk - Visiting Disciplines Alliance Home Health Care – Chicago, IL

Prepared prescribed visit calendars for monitoring purposes and plot all the visit notes for all involved disciplines: SN

(RN or LPN), HHA, PT, OT, SLP, and MSW

Created a schedule in the Visitrack system for services provided to the patient

Completed follow-up calls to every discipline with visit deficiency

Collaborated with the Nursing Supervisor in monitoring patient visits, document submissions, and chart deficiencies Acted as staffing coordinator and provided support in training new hires for easy transition into the Department of Monitoring

EDUCATION

1983 Bachelor of Arts

La Consolacion College – Manila, Philippines

1980 Associate Degree

University of Santo Tomas – Manila, Philippines

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