Customer Service Assistant

Indhira Reyes Guzman

Brooklyn, NY *****. 929-***-**** *****.*.*.**@*****.***

EDUCATION

Hostos Community College/CUNY-Bronx, NY

Licensed Practical Nurse Certification; Jun 2020

CLINICAL/WORK EXPERIENCE

Team Member

Wendy’s Restaurant – Haverstraw, NY December 2014 - June 2015

Prepared and served beverages.

Took orders and collected payments.

Cleaned and sanitized work areas, equipment, and utensils.

Customer Service

Allstate Insurance – Haverstraw, NY April 2015 - January 2016

Greeted clients and reviewed status of their policy.

Answered phone and assisted customers with questions and concerns.

Pastry Chef Assistant

Reserve Cut – New York, NY January 2015-December 2016

Assisted Head Chef in pastry preparation, production, and presentation.

Prepared Kosher desserts.

Ensured pastry tables were organized during special events and parties.

Maintained health and safety standards.

Server

St. George Tavern – New York, NY November 2016-January 2018

Greet and escort customers to seat and provide them with menu.

Place food orders.

Restock workstation with supplies.

Clinical Experience August 2019-March 2020

Beth Abraham Center for Rehabilitation and Nursing – Bronx, NY

Documented patient intake and output

Monitored dietary requirements and assisted with G-tube feedings

Inspect lacerations, contusions, and other physical symptoms to determine need for further attention.

Assisted in managing wound care and helped with other non-invasive procedures.

Monitored patient’s vital signs and blood glucose levels in response to medication administration.

Handled all delegated task, including insulin injections and heparin injection.

Applied safety measures, including medication dosage before administration and seizure precautions.

Lincoln Hospital—Bronx, NY

Administered oral, IV and IM medications and monitored patient reactions.

Answered postpartum patient questions and provided take-home materials for further information.

Monitor postpartum clients’ condition, vital signs, recovery progress and medication side effects.

Performed catheter care

Treated patients using pharmacological and non-pharmacological treatment.

SKILLS

Medication administration

Blood glucose meter

Nebulizer treatment

Medication administration

Phlebotomy

Perineal care

G-tube feeding

First AID/CPR

Nebulizer treatment

G-tube feeding

Bilingual in English and Spanish.

Strong customer service.

Microsoft Word, Excel, and PowerPoint.

Fast learner and team player.

CERTIFICATIONS/LICENSES

nyrequirements.com (course and accreditation provided by CEUFast, INC.)

Infection Control and Barrier Precautions, September 2019.

nyrequirements.com (course and accreditation provided by CEUFast, INC.)

Child Abuse: New York Mandated Reporter Training, September 2019.

Regional Emergency Medical Services Council of New York City Inc.

BLS Provider (CPR & FIRST AID) June 2019.

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