Digital Marketing Sales

YASIR SIDDIQUE

A**/*, *nd Floor, Thokar No.*, Mobile: 962-***-**** / 971*******

Shaheen Bagh New Delhi-110025 Email: ***********@*****.***

Professional Summary

To obtain a position that will allow me to utilize my managerial and analytical skills, experience and willingness to learn in making an organization successful and also give good path to my career.

Personal Skills:

Customer Handling

Good Communication.

Backend Operation.

Customer Support.

Analytical & logical Skills.

Decision Making.

Self-motivation.

Analytical Skill.

Leadership Potential.

Work History Total experience: 7 Years

Senior Executive Dec 2014 – June 2020

MakeMyTrip (I) Pvt Ltd Gurgaon, HRY

Job Responsibilities:

Respond to customer queries in a timely and accurate way via phone, email or chat.

Keeping record of all interaction with clients.

Submit weekly progress reports and ensure that data is accurate.

Managing operation metrics such as Utilization, Shrinkage, Occupancy, and attrition.

Excellent knowledge of Cross Selling and Up Selling.

Handling on ground escalation and give adequate solution to clients.

Excellent knowledge of International Market like UK, USA, Australia and Europe.

Excellent knowledge of visa processing & documentation for all countries including UK, USA, Australia, New Zealand, and all Schengen (Europe) Countries.

Knowledge of CRM, Outlook, BPM tools to serve the customer in better way.

Ability to handle clients on inbound and outbound calls.

Good knowledge of Ms. Excel, Ms. Power Point, Ms. Word.

Strong Follow-up with Customers for adequate solution given to them.

Dedicate to make sure that all travel arrangements meet customer needs

Marketing Executive Nov 2011 - May 2013

B4W Sales Pvt Ltd. Lucknow, U.P

Job Responsibilities:

Managing the Sales Process in a manner that exceeds Customer Expectation.

Handling Customer queries & grievances and providing adequate remedial measures.

Knowledge of effective Marketing strategies relevant to the automobile industry.

Excellent communication and problem-solving skills

Maintaining relationship to the Customer after Sale Service.

Keeping records of all the interactions with the Customers.

Participating in product & service development.

Implementing Sales & Marketing Strategies to improve Sales Volume.

Identifying prospective clients and then contacting them.

Knowledge of Auto Loan documents and processing.

Applying client’s auto loan file in Bank for smooth loan process.

Developing new and old clients to grow them into a diversified customer base in niche market.

Education

MBA: - Marketing 2011

Integral University Lucknow, U.P

Graduation (B.A): Economics 2007

H.P.G. College Ghazipur, U.P

Intermediate: PCM 2004

Government Queen’s College Varanasi, U.P

Matriculation: Science 2002

Hindu Inter College, Ghazipur Ghazipur, U.P

ACCOMPLISHMENTS

3 times nominated for Go-Tripper of the Month in MakeMyTrip.

Member of the winning team in Integral University Cricket Championship.

CERTIFICATE COURSE:

Certificate in Fundamental of Digital Marketing.

Certified in online course of Business communications skills.

Certified in online course Productivity and Time Management.

HOBBIES:

Playing Cricket & Football.

Listening Sufi Music.

Additional Information

Personal Information

Father’s Name:

Yasir Siddique

Date of Birth:

04th June 1988

Sex:

Male

Marital Status:

Single

Language

English, Hindi & Urdu

Current Address

A-34/1, Shaheen Bagh, Thokar no.6, 2nd Floor New Delhi - 110025

Nationality

Indian

Declaration:

I hereby declare that the information furnished above is true to the best of my knowledge and belief.

Date: Yasir Siddique

Place: Delhi

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