Manager Office

Marta Sargsyan

Phone: 917-***-****

Email: *****.********@*******.***

Linkedin Profile: linkedin.com/in/marta-sargsyan

Operations Manager with 8 years of experience in the hospitality industry serving A-list and the high net worth

• Master’s degree in Hospitality & Tourism (with honors) • Available for relocation • Advanced Microsoft Office

QUALIFICATION SUMMARY

• Project Management • Calendar Management • Superb Gate-keeping Skills

• Reservations • Managing/Hiring Staff • Property Management

• Commercial Travel • Personal Travel Plans • Office Management

• Media Relations • Expense Reports Management • Microsoft Office Suite

PROFESSIONAL EXPERIENCE

Club Quarters Hospitality International June 2018 - Present

Founded by the former Chairman of Priceline.com, Club Quarters Hotels are full-service, luxury hotels designed for business travelers with locations in the U.S. and U.K.

New York, NY (June 2019 – Present)

Senior Operations Manager: Assistant General Manager

• Liaise with other department heads and hotel manager to ensure guest satisfaction throughout the hotel

• Manage team meetings to make sure all departments meet customer service standards

• Completed company culture leadership program about emotional intelligence, leadership, and morality

• Serve as an effective gatekeeper, maintain calendars, coordinate travel arrangements, and meetings

• Expense reports, correspondence, scheduling of vacation time

• Plan logistics for off-site meetings, negotiate and contract for meeting space, organize catering

• Monitor and order office supplies and manage expense reports

• Communicate with vendors and clients, ensuring issues are resolved in a timely manner

• Monitor operational logs and incident reports and brief hotel manager and team leads

• Onboarding of new employees: orientation, policies, payroll, guest satisfaction training, etc.

• Execute end-of-month accounting procedure, tenant statements, petty cash, P&Lreports, etc.

• Maximize room revenue by controlling inventory for all arrivals on each day

• Ensure timely resolution of any issue or project deliverable

Philadelphia, PA (June 2018 – June 2019)

Senior Guest Service Manager

• Reported to the hotel manager and supported team leaders in meeting the company’s mission objectives

• Served as an effective gatekeeper to the GM, maintained calendars, coordinated travel arrangements, meetings, expense reports, correspondence, vacation time, operations management of office

• Resolved critical issues in a deadline-driven, fast-paced environment

• Collaborated with customers, vendors, staff, and senior management of partner firms

• Onboarding of new employees: orientation, payroll, etc.

• Streamlined office operations, project processes, and procedures to ensure productivity enhancement

• Created and analyzed expense reports to achieve cost savings with compromising service

• Screened incoming calls, assisted clients/vendors, escalated critical issues to the hotel manager

Marta Sargsyan Page 2 of 2

AKA Luxury Hotel Residences International Nov 2013–June 2018

Korman Communities (since 1919) is a fully integrated real estate company with development and management capabilities operating throughout the Mid-Atlantic region, Beverly Hills, and London with a portfolio valuation in excess of $2.2 billion.

AKA Rittenhouse Square • Philadelphia, PA

Guest Service Manager (May 2015 to June 2018)

• Involved in all aspects of guest experience: registration, hotel services, special requests, etc.

• Ensured revenue and budget goals were met or exceeded

• Coordinated with all departments to ensure mission-critical directives were met

• Acted as the point of contact between upper management and team-members/clients

• Made travel arrangements, hotel bookings, restaurant reservations, and transportation services

• Coordinated meetings, presentations, and employee training

• Scheduled and coordinated services with outside vendors

Residence Service Associate (Nov 2013 - May 2015)

• Welcome guests on arrival and provide information regarding availability, room types, and rates

• Assigned rooms pertinent to guest’s needs and desires

• Collected payments for room and board; completed end-of-shift reports

• Instructed bellman to assist guests with luggage

• Provided guests information on amenities, outlets, and activities in response to queries: phone and in-person

• Read through logs to determine day's events to best accommodate all guests

• Responded to guest inquiries and in a timely, friendly, and efficient manner

• Assisted with new staff and intern training

• Maintained inventories pertinent to vacancies, reservations, and rooms

• Compiled reports relevant to guest accounts, receipts, and vouchers -- both manually and electronically

Sheraton Hotels International • Philadelphia, PA Jan 2012 – Nov 2013

Front Desk Agent

• Involved in all aspects of customer service including taking and confirming reservations and making group reservations for conventions

• Greet and register guests (check-in & check out)

• Provide efficient service and fulfill requests during guest’s stay

• Act as a concierge by providing recommendations for nearby attractions and venues

• Responsible for generating, reviewing, and correcting daily cash and credit card status reports

• Proficient in Galaxy and Lightspeed POS Systems

EDUCATION

Master of Hospitality & Tourism (with honors: 2010) • Russian State University of Service*, Armenia

* University has 14 campuses and was voted by Forbes as one of the top institutions in the region

Effective Communication: Business Writing, Design, and Presentation Specialization, (via edX.org: Certificate of Completion) • University of Colorado Boulder, Online Program

* University ranking in the 2020 edition of Best Colleges is National Universities according to Forbes.

Academic and Business Writing, (via edX.org: Certificate of Completion) • the University of California, Berkley, Online Program

* University ranks among the world's top universities in major educational publications.

SPECIAL SKILLS

• Multi-lingual: fluent in reading, writing, and speaking of English, Russian, and Armenian

• Proficient in MS Office, Lightspeed, OSCAR, Safe Lock, Maestro, SynXis, Dayforce, Business Track,

Dollars on the Net ePayment Systems, SMS: Springer-Miller Systems

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