Financial Coordinator
Resume:
Caroline Elizabeth Theveny
*** ****** **** **** *********@*****.***
Media, PA 19063 610-***-****
Education
York College of Pennsylvania
York, PA 17403
Profile
● Highly motivated individual who is adept at meeting deadlines and managing time
● Effective written and verbal communication skills
● Demonstrated strength in customer service with the ability to be adaptable, diplomatic, and practical when interfacing with others
Professional Experience
University of Pennsylvania Dental Family Practice Philadelphia, PA Financial Coordinator November 2019 – Present
● Presents all payment options/plans
● Creates and accurately enters payment plans using the Axium software program
● Documents financial consultation outcomes and arrangements
● Follows up on treatment plans presented but not yet accepted
● Reviews and collects delinquent accounts
● Submits accounts for 3rd party account retrieval
● Performs accurate daily deposits using the University of Pennsylvania BEN financial system
● Cross-trained for Front Desk responsibilities
Drexel University School of Medicine Physician Business Service Philadelphia, PA Accounts Receivable Representative April 2019 – October 2019
● Responsible for reviewing and collecting patient accounts receivable from third-party payers
● Resubmits medical claims to insurance carriers using the Centricity system
● Knowledge of insurance registration and patient eligibility requirements
● Knowledge of CPT coding
Rose Tree Dental Media, PA
Insurance Coordinator June 2016 – March 2019
● Processes and submits insurance claims on a daily basis
● Collects, enters, maintains, updates, and retrieves insurance information for existing patients
● Authenticates and verifies eligibility, limitations, and payment information for new and existing patients to facilitate financial arrangements
● Sets up new insurance plans by entering accurate data, group numbers, coverage percentages, and deductibles for patients
● Assists and educates patient on insurance eligibility and benefit coverage
● Experience with posting insurance check payments and making adjustments
● Monitors and follows up on outstanding claims
● Interfaces with insurance carriers and other healthcare providers to obtain required information and resolve insurance related disputes
● Proficient in SoftDent and Microsoft Office
● Familiarity with applicable dental office guidelines, HIPAA policies, email service, and telephone etiquette
● Detailed knowledge of dental terminology and PPO dental insurance plans
● Detailed knowledge of dental billing procedure, insurance claims, and the appeal process Wegmans King of Prussia, PA
Team Member Fresh Vegetable Market October 2014 – May 2016
● Provided excellent customer service as the first point of contact with customers
● Responsible for all aspects of the Fresh Market, opening, ordering, preparing, and storing fresh products in accordance with food safety guidelines
● Developed an understanding of market trends and implemented those trends into sales and production
● Created a production guide based on sales and production
● Balanced food preparation work with customer service by answering questions, preparing items as requested, and offering product and recipe suggestions
● Kept accurate logs in accordance with food safety guidelines Cozen and O’Connor Law Firm Philadelphia, PA
Intern – Case Management Summer 2014
● General office duties, answering phones and email correspondence
● Proficient with Microsoft Office, Citrix, Legal Key Database, Docket Enterprise, Matter Search, and Share Point
● Assisted in the redesign of the department web page York College of Pennsylvania York, PA
Resident Assistant August 2013 – May 2014
● Addressed and responded to the needs of 32 residents
● Created, planned, and implemented educational, social, and recreational programs
● Counseled peers on personal, academic, and career concerns
● Managed various administrative duties including maintenance requests, incident reports, and room transfers
● Budgeted and allocated funds for floor events
● Managed dormitory front office
● Enforced and upheld university policies
References available upon request.
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