Manager Customer Service

AJIBOLA ADENIKE OLUFOLAKE

**, ***** ******, ******-*****, Lagos.

GSM (234) 070********

E-Mail: ****************@*****.***

PERSONAL DATA

Date of Birth: 18th July, 1990

Sex: Female

Marital status: Single

Local Govt: Yewa South

State of Origin: Ogun State

Nationality: Nigerian

CAREER OBJECTIVE

To strive for excellent precision at all time in all positions and circumstances, attaining professional distinction and proficiency, to work with existing staff and facilities, contributing the best of my ability and quota so as to improve organizational objectives and achieve managerial goals and targets.

EDUCATIONAL DATA

2012 - 2013 BNM Skills Transfer Academy

Events Planning and Management

2005 - 2010 Olabisi Onabanjo University Ogun State

BSc (Hons) Physiology

1999 - 2005 Early Life Secondary School Lagos State

Senior School Leaving Certificate

1991 - 1999 Estolub Nursery and Primary School Lagos State

Primary School Leaving certificate

SPECIAL SKILLS / ABILITY

Effective speaking, bargaining power, good cognitive skill, speed writing, smart and interpersonal communication skill. Proficiency in Microsoft Office and JIRA application for project management.

LANGUAGES

Articulate with excellent interpersonal and communications skill.

English, pidgin and Yoruba language

WORK EXPERIENCE

BLENDED TECHNOLOGY SOLUTIONS. July 2017 - Present

JOB RESPONSIBILITY. PROJECT MANAGER

Plan product development from start to finish

Activity and resource planning

Analyze,evaluate and manage project risks

Develop the right budget for projects

Prepare comprehensive reports and documentation for every stage of product development

Identifying potential products

Conduct market research on emerging products

Generate product requirements and determine product specifications

Set timelines for product deployment and development

Develop pricing models for products

Develop marketing strategies

Ensure members of the development team are aware of the quality requirements

Establish quality standards

Analyze data and recommend changes to production processes or quality control to eliminate problem

Carry out detailed assessment of components of product development

Oversee the various stages of product development.

Ensure all quality requirements are duly fulfilled.

CAKES AND CREAM Dec 2015 - June 2017

JOB RESPONSIBILITY CUSTOMER SERVICE OFFICER

Take orders from customers

Supervising and coordinating the office

Ensure orders are ready in time for dispatch and pickup

Process payments for prospective customers

Creating bespoke designs to meet customer’s needs

INDEPENDENT NATIONAL ELECTORAL COMMISSION (INEC) March 2015

JOB RESPONSIBILITY PRESIDING OFFICER

Collection and supervision of voting materials

Registration and coordination of voters

Supervision of voting process

KEZINGTON EVENTS May 2012- 2014

JOB RESPONSIBILITY EVENT COORDINATOR (CONSULTANT/TRAINING)

Preparation of budget for events

Liaising with vendors and meeting with clients

Supervising and coordinating events

LEADFAITH NURSERY AND PRIMARY SCHOOL 2010 – 2012

JOB RESPONSIBILITY CLASS TEACHER

PROJECTS

Correspondence on Kaduna polytechnic portal and fee payment service

RFID Cards for Delta state university

Human resource management application development (payroll buddy)

Hostel management application

INTERESTS:

Reading, Meeting people, networking, supervising projects, singing and Games

REFERENCES

Mr. Raji Olayinka

Senior Partner

Xplicit Designs & Construction Ltd.

Phone: 080********

Mr. Bankole Michael O.

Ministry of The Environment

Lagos State Secretariat, Alausa

Phone: 080********

Contact this candidate