Customer Service Sales
Resume:
GENELYN BOLINA VIADO
United Arab Emirates
Mobile No.: +971-*********
Email Address: **************@*****.***
Highly dedicated with 10 years of experience in the field of Customer Service (Aviation and Call Center Industry).
WORK EXPERIENCE:
CUSTOMER SERVICE PROFESSIONAL
LANDSIDE / AIRSIDE
DUBAI NATIONAL AIR TRANSPORT ASSOCIATION (DNATA)
THE EMIRATES GROUP
DUBAI, UAE
MAY 18, 2015 TO 17 JULY 2020
Display excellent customer service skills, team work and understanding to achieve customer satisfaction.
To provide a high and consistent quality service to the passengers at any designated area (check-in, gates, transfer desk) that is consistent with high service standards.
Check-in passengers for flights at the ticket counters by assigning seats, directing passengers to their gates, and checking documentation for flights while ensuring the timely and accurate delivery of passenger luggage.
Perform pre-flight check-in procedures by assigning seats, making gate announcements, issuing boarding passes and boarding the flight
Assist passengers with special needs such as disabled and wheelchair passengers, and unaccompanied minors
Provide assistance to passengers whose baggage is mishandled or damaged
Maintain commitment to the highest standard of customer service
Assist passengers with special needs such as disabled and wheelchair passengers and unaccompanied minors.
The timely and efficient service provided should be in accordance to the agreed Standard Operating Procedures as well as safety and security standards set by International Civil Aviation Organisation (ICAO) and Local Airport Authorities.
Strive as part of a dedicated team to avoid complaints and earn compliments.
Ensure excellent discipline and grooming standards are displayed at all times while on duty.
Always adhere to the set service standards and procedures so that the passengers are handled in a friendly and efficient manner.
Ensure all equipment used at the designated work location is in good working order and report any maintenance requirements to the senior management on duty.
Report any irregularity or service shortfall to the senior management on duty to enable service recovery and appropriate corrective action to be taken.
Ensure that the handling requirements of the various categories of passengers (e.g. unaccompanied minors, young passengers, wheelchair, elderly and passengers with special needs etc...) have been met and that special services and facilities are provided to meet any special services requirements by the customers.
EXECUTIVE SECRETARY
PLATINUM INTERNATIONAL REAL ESTATE
ABU DHABI, UAE
FEB 11, 2013 TO MAY 17, 2015
Answer and respond to all customer inquiries and needs.
Preparing letters to the Client.
Prepare valuation report, drafts, agreements, leases and other related documents.
Process all customer requests.
Interact, plan and schedule meetings and conferences between tenants, owners, communities, project developers and attorneys.
Maintain and manage all databases relating the real estate functions and activities.
CALL CENTER AGENT (INBOUND SALES)
STREAM GLOBAL SERVICES INC.
MAKATI CITY, PHILIPPINES
JUNE 23, 2010 TO SEP 30 2012
To provide excellent customer service.
Handle customer complaints by understanding the problem or concern and take action to solve it.
Advertise and sell products and services of the company to current and perspective customers.
Make action plans and schedules to discover certain goals and to make a list of necessary contacts.
Discover sales prospects and contact them with other accounts as assigned.
Make preparations of presentations, proposals and sales contracts.
Establish and maintain materials relating to sales and knowledge of current products
TRAININGS:
Sno.
Description
Duration
1
Dangerous Goods for Passenger Handling
17-May-2017 to 17-May-2017
2
Ramp Safety – Customer Services
26-Feb-2017 to 26-Feb-2017
3
Ramp Safety – Recurrent
15-Feb-2017 to 15-Feb-2017
4
Travel Documents Check
25-Jan-2017 to 25-Jan-2017
5
British Airways (BA) - ALTEA JFE Business Continuity Plan
27-Sep-2016 to 27-Sep-2016
6
Immigration / Document Fraud Training
21-Aug-2016 to 21-Aug-2016
7
British Airways (BA) - FLY Check In & Boarding Training (Refresher)
07-May-2016 to 07-May-2016
8
British Airways (BA) – Manual Drill
11-Apr-2016 to 11-Apr-2016
9
British Airways (BA) - FLY Check
27-Feb-2016 to 29-Feb-2016
10
British Airways (BA) – Product
07-Oct-2015 to 07-Oct-2015
11
British Airways (BA) - PRS Training
01-Oct-2015 to 08-Oct-2015
12
British Airways (BA) - PRS Check
28-Sep-2015 to 30-Sep-2015
13
Aeroflot Russian Airlines
11-Aug-2015 to 13-Aug-2015
14
On Job Training – Gates
05-Jul-2015 to 09-Jul-2015
15
Customer's Boarding Experience
29-Jun-2015 to 02-Jul-2015
16
On Job Training - Check-in
18-Jun-2015 to 28-Jun-2015
17
Dangerous Goods for Passenger
17-Jun-2015 to 17-Jun-2015
18
Basic Airline Security Course
16-Jun-2015 to 16-Jun-2015
19
Customer's Check-in Experience
31-May-2015 to 15-Jun-2015
20
English Proficiency Program
01-Oct- 2009 to 16-Nov-2009
SKILLS and COMPETENCIES:
Excellent Customer Service Oriented
Excellent in Airline System such as DMACS, SABRE SONIC, ALTEA, FLY FOR BRITISH AIRWAYS.
Communication Skills: Proficient in English (oral and written).
Able to work under pressure and to meet deadlines, Able to work independently and as a team
Excellent organizational skills and Equipped with knowledge in Order taking.
Technical/Computer: Excellent in MS Office
EDUCATION BACKGROUND:
Bachelor in Science of Nursing
Naga College Foundation (March 2006 to April 2009)
PERSONAL DETAILS
Birth Date : August 19, 1988
Civil Status : Married
Age : 32
Nationality : Filipino
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