Customer Service Manager

Christine Yoon

(M) 703-***-**** *********.********@*****.*** 8720 Parliament Drive, Springfield, VA 22151

SUMMARY

Focused Student with knowledge in hospitality, time management, and effective planning. Skilled at accommodating and caring for patients and customers. Specialized in balancing many different tasks at once. Talented individual with a desire to make everyone feel welcome. Energetic personality coupled with strong work ethic. Enthusiastic to demonstrate advanced skills in patient interaction to a new, rewarding opportunity. Aspiring Nursing student with motivation to treat everyone with equal respect and a desire to aid customers with the utmost courtesy and kindness. Outgoing and bubbly personality and loves meeting new people and helping those who need it. Eager to always greet customers and guests with a smile due to customer service and hostess experiences. Being a nursing major has provided me with the desire to please customers no matter what and made me a more sympathetic and helpful individual.

SKILLS

-Excellent verbal communication

-Flexibility

-Upbeat, outgoing, and positive

-Service-oriented

-Exceptional interpersonal skills

-Courteous and professional demeanor

-Highly responsible and reliable

-Time management

-Safe food handling

-Strong organizational skills

WORK EXPERIENCE

Front Help/Cashier, Burke Chesapeake Bagel Bakery, June 2019 – December 2019

Burke, VA

-Assisted in taking orders from customers graciously

-Prepared food for next day

-During closing shifts, washed dishes and cleaned up front

-Organized and cleaned containers

-Handled cash and transactions as a cashier

Hostess, Iron Age Korean Steakhouse, January 2019 – May 2019

Centreville, VA

-Emphasized fast and friendly customer service

-Communicated and exemplified the company’s vision and goals

-Anticipated and addressed guests’ service needs

-Resolved complaints from guests by listening to issues and notifying restaurant manager

-Greeted guests in a pleasant and courteous manner

-Welcome guests with personable attitude and smile

-Ensured tables were kept neat by clearing away dirty dishes and wiping down surfaces

-Complied with health and sanitation practices and procedures

-Guided guests through the dining rooms and provided needed assistance

PCA, CarePeople Home Health and Hospice, June 2017 – January 2019

Annandale, VA

-Caregiver to elderly man with Muscular Atrophy from June 2017 to August 2017 and many other injuries. Aided my client with ADLs and IADLs, including dumping out his catheter, cleaning it, and attaching it back to him. Assisted with his defecation and urination and cleaned him afterwards. Provided breakfast when it was time and kept him company when he was lonely.

-Caregiver to elderly woman last January 2019 who was prone to falling. Assisted her with IADLs and ADLs, such as supervising her when walking, holding onto her when she needed it, and etc. Aided her with IADLs by providing her with breakfast and lunch.

EDUCATION

George Mason University

Fairfax, VA, Junior studying Community Health

Westfield High School Class of 2017

Chantilly, VA, Advanced Diploma

EXTRACURRICULARS

VA Iota Chapter of Pi Beta Phi

Director Fraternity Heritage 2019 – 2020

Champions Are Readers (CAR) Program Participant 2020

Filipino Cultural Association (FCA)

Dedicated member since 2018

VOLUNTEER WORK

Insight Memory Care Center, Volunteer, 2016

-Assisted elderly dementia patients at residential facility

-Cleaned and disinfected common areas and living quarters

-Provided patients with food and beverages during mealtimes

-Aided patients with daily ambulation

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