Cash Handling Customer Service

Daphne Li

*** ******** **** ***** *******, ON, M*J 3R4

647-***-**** • ******.*****@*****.***

SKILLS PROFILE

• Experienced in delivering outstanding customer service within a high-paced environment at Walt Disney Company

• Excellent organizational and time management skills developed in HR Intern role

• Effective team player meeting both team and personal goals

• Consistently produces high quality and timely results in high pressure and dynamic situations

• Strong written and oral communication skills developed through academic studies

• Proficient in all Microsoft Office programs including MS Excel, Word, Outlook and PowerPoint as well as competency with H.R.I.S. and ADP Workforce

• Working towards CHRP designation

EDUCATION

Graduate Certificate-Human Resources Management September 2019- August 2020 Seneca College, Toronto, ON

Courses taken:

Bachelor of Arts, Honours Therapeutic Recreation Graduated August 2018 University of Waterloo, Waterloo, ON

WORK EXPERIENCE

HR Intern

Total Credit Recovery Ltd., Toronto, ON May 2020- August 2020

• • • • • • Managed are Assisted Revised Complied Assisted Assisted interviews, accurate job in with in the and managing all booking description and HRIS benefits aspects organized readily (Litmos appointments and of enrolment for accessible the files training and all recruitment of levels ADP new and new and Workforce) of hires inquiries conducting the hires cycle for company (1 onboarding including session ensuring interviews per pre-all as week) well screening employee as current resumes, information employees telephone and documents Activation Aide

Rockcliffe Care Community, Scarborough, ON October 2018- Present

• Organized implemented, recreational programs as determined by residents need and interest

• Conducted assessments and establish goals and interventions based on the residents’ capabilities

• Maintained accurate patients records and documentation via Point Click Care and Activity Pro.

• HRIS

• Introduction to Human Resources Management

• Introduction to Business

• Strategic Compensation

• Employment Law

• Occupational Health and Safety

Daphne Li 647-***-****

WORK EXPERIENCE CONTINUED

Recreation Therapy Student May 2018-August 2018

Toronto Grace Health Centre, Toronto, ON

• Conducted recreation and leisure assessments

• Assisted in recording and maintaining documentation of recreation and leisure assessments, participation and progress notes

• Implemented and facilitated recreational programs for patients

• Attended interdisciplinary meetings discussing patients’ progress Barista, Cashier May 2017-April 2018

Campus Bubble, University of Waterloo, Waterloo, ON

• Accurately prepared drinks when customer order by following recipe

• Provided exceptional guest services, cash handling and sorting

• Ensured that items organized and well stocked

Therapeutic Recreation Volunteer May 2017-August 2017 Columbia Forest Long Term Care, Waterloo, ON

• Assisted with implementing and maintaining recreational activities for seniors

• Helped facilitate recording and maintaining documentation of recreation and leisure assessments and progress notes

• Assist clients in their participation in the program, and respond to clients' concerns Disney Cast Member- Outdoor Vendor and Park Greeter July 2016- Dec 2016 Walt Disney World, Lake Buena Vista, Florida

• Responsible for ensuring guest satisfaction by giving prompt, friendly and knowledgeable service

• Provided exceptional guest services, cash handling and sorting

• Maintained merchandise presentation and stocking Hostess Feb 2016- June 2016

Mandarin, Toronto, ON

• Accept and organize reservations and prioritize reservations to accommodate customers.

• Greet and acknowledge guests and seat patrons by escorting them to assigned table, or communicate delays

• Communicated with serving staff and customers to ensure dining details were handled properly and guest concerns promptly addressed.

Program Assistant- English Program June 2015-August 2015 Harmony Hall Centre for Seniors, Toronto, ON

• Implemented and maintained social and recreational activities for seniors

• Assisted with the preparation of promotional materials

• Supervised day trips and special events (including fundraising events)

• Supported Coordinator with collecting and maintaining activity records and statistics Sales Associate June 2014-August 2015

Canada Gift, Toronto, ON

• Delivered and maintained excellent customer service by using patience and excellent listening skills

• Provided customer with accurate information regarding products to ensure customer satisfaction

• Accurately handled cash, debit and credit transactions

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