Sales Customer Service

*/**/**** ******-**.docx - Google Docs

https://docs.google.com/document/d/1Z6EckYh0K47ogU_9Cf__AZXfYHSMYX7w/edit# 1/5 EkeadaCynthiaChinemerem

No1,GbolagadeBalogunStreet,ObadoreBusStop,

LasuIgandoRoad,LagosState.

Email:*.*************@*****.***

LinkedIn: Cynthia Nwachi Eke

Phone: 080********, 080********

SUMMARY:

A graduate of Mass Communication with over 5years onboard experience as a sales, customer service expert and personal assistance, improving communication and office management skills. I am a flexible professional with passion for success, who aims to contribute positively to the progressive growth of a firm in the achievement of corporate goals through leadership and performance. PERSONAL DATA:

DOB : 27th March 1984

Gender : Female

Nationality : Nigeria

Marital Statu s: Single

WORKEXPERIENCE

Rosabon Financial Services

Telesales Supervisor March2020 till date

● Coaching, inspiring and motivating a sales team.

● Ensuring the team meets the sales targets.

● Sales training, development, and performance management.

● A good understanding of the market dynamics in the respective sector.

● Developing sales strategies to guarantee success and growth.

● Developing and maintaining customer relationships

● Handling customer complaints and enquiries.

● Monitoring random calls for quality assurance.

● Forecasting and analysing sales data.

● Regular reporting of KPI’s to directors

● Keeping to targets and managing KPI’s.

Credit Direct Ltd

Senior Sales Analysts/customer Service executive November 2017-March 2020 4/27/2020 EKEADA-CV.docx - Google Docs

https://docs.google.com/document/d/1Z6EckYh0K47ogU_9Cf__AZXfYHSMYX7w/edit# 2/5 RESPONSIBILITIES:

• Sales of Cash Loans to Clients

• Monitoring the loan portfolio and manage effective sales team

• Build and Maintain good relationships with existing and new customers

• Collation of team daily activities reports.

Major Achievements

• Grew customer base by 45% by providing new and existing customers with exceptional services, resulting in word of mouth marketing.

• Developed a marketing strategy in a team that actually achieved monthly targets.

• Achieved self targets by 200% following merit in strategic sales planning and execution.

• Worked in a team that developed a product that 50% increase sales and 50% increase in volume.

• Developed a comprehensive customer engagement process that has led to 50% reduction in customer attrition and increase the number of reactivated account by 25% RenMoneyMicrofinanceBank. Jan2017-October 2017

SalesAssociates

RESPONSIBILITIES:

• Prepare daily/ weekly Sales report and monthly reports for effective decision making

• Delivered given sales and volume targets.

• Drive inspirational leadership such that teams stay sufficiently engaged and contribute effectively. Major Achievements

• Achieved self targets by 100%

• Developed a comprehensive customer engagement process. CrossoverMicrofinanceBank March2016—Jan2017

RelationshipOfficer

Attracts new customers for SME business, and group loan lending Maintainanexcelentrelationshipwithclients.

Analyzepotentialloanmarketsanddevelopreferalnetworkstolocateprospectsforcredit products.

Evaluateloanapplicationsanddocumentationbyconfirmingcreditworthiness. Processloanapplicationofsuccessfulclients.

Ensureclientelerelationshipmanagementandconfidentialityismaintained. 4/27/2020 EKEADA-CV.docx - Google Docs

https://docs.google.com/document/d/1Z6EckYh0K47ogU_9Cf__AZXfYHSMYX7w/edit# 3/5 Repetitivelyworktowardsincreasingclientelebaseandproduct’svolumeofportfolio.

.

Institute of Business Development(IBD) February2015—Jan2016 Publicity/RelationshipOfficer

Ensurethattheevaluationofclientsreportsareconductedappropriately. ActasaLiaisonofficerforthemediaateventsandfunctions;Createapositivegeneralpublic awareness of the institute and its activities.

DevelopandimplementapublicrelationplanthatwilbetermarketandPromotetheinstitute. Assistwiththerecruitmentandretentionoffinancialsupportersoftheinstitute. CaptinoGlobalConceptLimited August2012—Dec2014

StockKeeper/SalesRepresentative

Developed,establishedandmaintainedpositivebusinessandcustomerrelationshipsaswelas Relate with clients while providing support for clients. Keptcomputerrecordofstock,bothoutgoingandin-comingstock. Achievesalestargetsandoutcomeswithinscheduleandcoordinatesaleseffortwithteam members and other departments.

Prepare daily,weekly and monthly report

4/27/2020 EKEADA-CV.docx - Google Docs

https://docs.google.com/document/d/1Z6EckYh0K47ogU_9Cf__AZXfYHSMYX7w/edit# 4/5 TheInvestigatorNewspaper April2011—October2011

Journalist(Internship)

Learnt editing,photography,event coverage,interviewing skills,sourcing of news stories and Dummy making.

Performed other duties as required.

PraiseMedicalCentre July2004—March2007

FrontDeskOfficer/PersonalAssistant

Performed customer service relationship duties; Manage files arrangement and update. Handled Unofficial duties assigned by the MD while still managing the office. Performed other duties as require.

EDUCATION

Chartered Institute of Personal Management ACIPM-Inview 2019-2021 Member Chartered Institute of Loan and Risk Management (MCILRM) 2019 B.ScMassCommunication 2007—2012

DeltaStateUniversity,Abraka

Letter of Exclusion : National Youth Service Corps - 2014 CERTIFICATION

•Certificate of Sales Capability Development Programme: Workforce group -September 2019

• Certification of Customer Service Professional: Employme.ng a member of ICCSO- June 2018 Certificate of Proficiency,AirlineTicketingandReservation; AviationTrainingSchool(2015). Certificate of Honor; Association of MassCommunication(2012).

• Certificate of participation: BOBTV University Challenge 2008 and 2009 Diploma in desktop publishing; HighAchieversComputerTrainingAcademy,Lagos(2000). 4/27/2020 EKEADA-CV.docx - Google Docs

https://docs.google.com/document/d/1Z6EckYh0K47ogU_9Cf__AZXfYHSMYX7w/edit# 5/5 SKILLS

Creative and Analytical Thinking.

Negotiation and Team Management.

Computer Application

Details Oriented and Problem solving skills.

Good Verbal and Written Communication skills.

INTERESTS

Traveling and Touring

Makeup and Cosmetics.

Reading and Researching.

Networking and Cooking.

REFERENCES

Available on

request.

Contact this candidate