Manager Office Staff

MICHAEL TUCKER

Charleston, SC · 330-***-****

***********@*******.*** · www.linkedin.com/in/michael-tucker-03345113

I am looking to bring my vast experience in leadership, project management, and business acumen into a role that provides both challenge and growth opportunity within the organization.

EXPERIENCE

2015 – PRESENT

REGIONAL OPERATIONS MANAGER, Redbox – Charleston, SC

Responsible for the distribution of 700,000 movies to 700 machines utilizing a 13 person team throughout North Carolina and South Carolina

Participated on a corporate safety committee and led the implementation of new safety training program

Mentored new Regional Operations Supervisors

Implemented YTD reporting system in order to track and communicate individual results to team

2013 – 2014

DELIVERY MANAGER, Lee distributors – charleston, sc

Oversaw the safe and successful delivery of 75,000 cases of product to 1,500 customers weekly between multiple facilities with a team of 38 drivers and 3 supervisors.

Generated and implemented new safety training that was implemented corporate wide to reduce work place injuries

Created and implemented new hire training program to increase production and reduce turnover

Created and implemented new driver audit program to drive continuous improvement

Implemented and led bi-monthly offsite meetings with delivery team to provide recognition, training, and an open forum to discuss any larger scale issues

2012 – 2013

DIRECTOR OF COMPANY DEVELOPMENT AND CORPORATE OPERATIONS MANAGER, Action resources – hanceville, al

Drove operational results for six terminals across the southeastern part of the country

Led and managed multiple projects that ended with an additional $750,000 to the organizations bottom line

Facilitated driver relations as a source for drivers to discuss any issues with someone outside of their terminal

Creation of weekly operation reports to track KPI’s for all terminals

Analyzed data regularly to understand areas of opportunity to improve operation results

2010 – 2012

MIDWEST REGIONAL GENERAL MANAGER, c.R. england – chicago, il

Managed operations, dispatching and customer service, of the startup and daily execution of a Midwest regional fleet taking the operation from 0 to 80 drivers in addition to hiring and training of 3 office staff within 12 months.

Implemented new driver mentor program in order to reduce the number of accidents in downtown Chicago

Regularly attended customer meetings with sales rep to discuss the customer’s needs and explain the service provided by a new regional operation

Analyzed freight lanes weekly to understand needs for most efficient routes

Increased revenue from $0 to $500,000 a month

Implemented action plan for support staff on needs to help operation grow while controlling costs

2006 – 2010

ATLANTA DIVISION MANAGER AND OPERATIONS MANAGER, schneider national – atlanta, ga

Led a team of 300 drivers, operations manager, customer service representative, driver recruiter and eight front line supervisors with full ownership of a $35 mil P&L.

Attended quarterly customer meetings to review results

Creatively designed a new driver schedule to match the customer’s needs while improving driver’s work life balance

Held monthly team meetings for office staff to review results, provide training, recognition and team building activities

Regularly used lean and Kaizen principles to analyze service results to drive continuous improvement

Led corporate project to reduce excessive miles driven by drivers (23% down to 8%)

Trained and developed my replacement for the Operations Manager role

Member of Schneider National’s future executive program

1994 - 2006

SUPERVISOR OF DRIVERS; PRELOAD SUPERVISOR; DISPATCH SUPERVISOR; DRIVER; LOADER, ups – akron, oh

Started as a loader and progressively increased level of responsibility to supervising loaders, drivers, project management and dispatching

Led project to reroute driver’s routes for entire terminal and implement computerized dispatching system

Assisted safety department in training both drivers and supervisors on safe driving

EDUCATION

MBA-BUSINESS, regis university – denver, co

Graduated with honors while working full-time at UPS

BACHELOR OF SCIENCE IN ACCOUNTING, university of akron – akron, oh

ADDITIONAL PROFESIONAL ACTIVITIES

Guest lecturer at Florida State University as a subject matter expert on the game of Monopoly

Published in Inbound Logistics discussing the importance of partnerships with customers

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