E M M A R E C I N O S L O S A N G E L E S, C A

323-***-**** • adftfe@r.postjobfree.com

** *****’ experience in the food and beverage industry catering sporting and entertainment events with ARAMARK Sports

& Entertainment to include most currently airline catering with Gate Gourmet. Experienced with supervisory, compliance, operation, and administrative roles. Highly passionate for food and beverage operations; guest oriented committed to client well- being and retention. Strong follow up skills with superb standards for team management, event setup, service, and execution. Strive in fast paced environments, committed to delivering service excellence hands on with outstanding leadership skills. Quality assurance, waste management, and food safety leader. Knowledgeable with BOH and FOH, inventory, and COS. Resourceful, accurate, and organized with strong skills in accounting and data analysis. SELECT HIGHLIGHTS

Directly supported GM with food and beverage operations, retail sales, and administrative duties at the Greek Theatre and USC Galen Center.

Client liaison; staged and oversaw simultaneous operations of dining reservations and upselling, VIP services, box suites, and catered artists’ parties to include assistance support to concessions and bars.

Thrive with clients, guests, and employee engagement; experience addressing and resolving guests’ dissatisfaction, client prospects, and employee concerns.

Led implementation for menu costing, development, and presentations; created menu portion cost analysis and corresponding food visuals for recipe execution, ensuring cost controls, smooth concession and private dining operations, and product consistency.

Assisted with the planning and opening of new and successful food and beverage portables

Trained employees on guest service standards, operational safety, alcohol compliance, and other service operations.

Implemented, trained staff and project managed food QA, food safety, and waste management systems; supervised daily compliance mandates and managed auditing, ensuring company standards and success with Department of Public Health inspections.

Assisted in presenting the roll-out and instilling the values of employee recognition programs.

Knowledgeable with company specific payroll, scheduling, hiring, inventory, sales, invoice, P&L and financial systems; ability to quickly adapt to new systems.

Responsible for communicating with multiple departments to ensure timely flight execution and delivery to meet kitchen departure times.

Communicate with account managers on product substitution, product deficiencies, equipment and material needs.

Responsible for training and monitoring employees on proper work procedures to ensure maximum productivity with minimum labor and food costs.

CORE COMPETENCIES

Passionate about F&B operations; centered

with innate Client, Guest, and Employee Focus

Strong sense of follow up

Innovative and Goal Oriented

Excellent Tenure and Loyalty

Extraordinary Supervisory Capacity of Diverse

Environments

High Cue for Auditing, Compliance and

Implementing more Efficient Systems

Resourceful, Strong Critical and Analytical

Skills

Training and Development

Market Direction Focused

Outstanding Interpersonal Skills

Basic Knowledge of Warehouse Procedures

Bilingual English and Spanish

Technologically savvy

WORK EXPERIENCE

Gate Gourmet- Los Angeles, CA 2016- Present

Supervisor Operations

Responsible for coordinating flight delivery assignments ensuring kitchen departure times are met through management of flight schedules (RGG and DBR).

Knowledgeable with opening and closing of shift(s).

Train and monitor 100 plus employees on proper work procedures to ensure maximum productivity with minimum labor and food costs; ensure specifications are available at each work station. EMMA RECINOS 323-***-**** • adftfe@r.postjobfree.com

Reinforce compliance of food specification, golden samples, sanitation and safety; responsible for reviewing airline comments and communicating dissatisfactions with the team for resolution.

Ensure service excellence by ensuring flight completion of catering items.

Monitor and actively communicate with multiple department to ensure availability of product, materials and equipment.

Initiated a guide for product rotation and food inventory monitoring; communicated with airline representatives on findings during customer audits; conducted random specification audits.

Responsible for overseeing multiple airlines; Virgin Australia, Virgin Atlantic, LAN Chile Peru, Air China Airway, Fiji, Norwegian, American Airlines and Delta.

Communicate and resolve findings by QA.

Work with maintenance staff to ensure preventive maintenance of machinery according to schedules, reports maintenance and repair issues in timely manner.

Responsible for performance evaluation, coaching, counseling and preparing corrective action for employees and liaises appropriately with HR and other support functions. ARAMARK Sports & Entertainment- Los Angeles, CA 2005-2016 Greek Theatre- 2005-2014; ongoing support in 2015

Food and Beverage Supervisor

Ensured effective and efficient operation of concessions, bars, and portables to include closing and balancing cash to sales; responsible for compliance with Department of Public Health regulations; collaborated with alcohol compliance supervisor to ensure protocol; monitored food QA, operational safety, and waste management for concessions and private dining; implemented PCA reports to gauge food costs; produced BOH menu displays.

Managed advanced dining ordering website; reviewed and processed private dining reservations; coordinated catered events and developed appropriate menu signage; oversaw suites and VIP areas.

Ensured and delegated timely setup, execution, and closing of advance dinner reservation area; ensured excellent service, reviewed customer surveys with focus on improvements.

Communicated food orders to Chef de Cuisine; supervised and delegated dinner orders to kitchen staff to ensure execution of impeccable product, timely production, and recipe consistency.

Scheduled, trained, and supervised area staff ensuring optimum staff levels with appropriate labor projections.

Administrative Support

Project manager responsible for implementing and promoting the success of various internal/external audits.

Attended client meetings and documented event execution; liaised with clients, guests, and suppliers; prepared internal and external communications; managed client and guest’s complaints with timely follow-up; verified and processed charge back requests.

Responsible for credit card reconciliations; knowledgeable with Merchantconnect credit reporting.

Clerical duties to include support with accounts payable, accounts receivable, new vendor setup, balancing accounting and sales reports; assisted with power point presentations, processed expense reports and tracked year- end sales; responsible for compliance of HR and state regulation postings; filed and maintained company documents.

Managed job fairs, hired and processed employee applications; maintained records to meet company and state hiring regulations.

USC Galen Center- 2014-2016

Administrative Assistant

Provide direct administrative support to Concession GM and Catering Manager; provide concessions operations support as needed.

Responsible for processing of daily sales, weekly and monthly reconciliations with P&L analysis and final submission to corporate.

Verify and process concessions and catering account receivable (AR) invoices; track and report AR payment collections; process location’s accounts payable invoices (AP).

Knowledgeable with wage and hour regulations; responsible for accurate weekly payroll processing and reporting to include union dues; provide onsite HR support addressing employee concerns and discipline; provide occasional staff scheduling support.

EMMA RECINOS 323-***-**** • adftfe@r.postjobfree.com

Responsible for scheduling courier for deposits and change orders; knowledgeable with cash vault procedures.

Provided ongoing support to the Greek Theatre in 2014-2015 during the venue’s city contract renegotiations and ultimate closing.

EDUCATION AND CERTIFICATIONS

2011 California State University Long Beach, California- Bachelor of Science- Physiology 2007 Santa Monica City College, California- Associate of Arts 2010 ServSafe Certification for Managers- food handling training (recertification 2015) 2014 TEAM Certification for Instructors- techniques for effective alcohol management EMMA RECINOS 323-***-**** • adftfe@r.postjobfree.com

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