Store Manager Customer Service

Sarina Alexander

770-***-**** **********@*****.*** PALM BEACH, F L

P ROFILE

A highly motivated luxury retail manager with exceptional clienteling skills and a proven ability to drive results. A competent team builder and strategic planner who thrives in fast-paced enviroments. EXPERIENCE

K E Y S K I L L S

Strategic Planning

Visual Merchandising

Payroll Administration

Operations Management

Inventory Management

Coaching & Training

Customer Relations

Problem Solving

Store Manager

True Religion May 2015 - Present

Created work schedules in accordance with payroll goals, traffic history and expected sales volume Devised, deployed and monitored processes to boost long-term business success and increase profit levels Applied performance data to evaluate and improve operations, target current business conditions and forecast needs Supported professional development of team members and managers at all levels to place knowledgeable candidates in leadership roles

Optimized store displays and appearance via strategic merchandising and adherence to company standards Liaised with district and regional managers to develop solutions and accomplish shared objectives, driving consistent builds over the prior years key performance indicators Lingerie Category Manager

Victoria's Secret Jan 2013 - May 2015

Drove year-over-year business growth while leading operations, strategic visions and long-range planning for a $6M+ location

Developed and implemented high-quality work environment as measured through employee satisfaction ratings Implemented business strategies to achieve sales goals through effective clienteling, thus increasing revenue and targeting new markets

Supervised creation of exciting merchandise displays to capture attention of store customers Performed mandatory audits to enforce compliance in merchandising, inventory and customer service Assistant Store Manager

White House Black Market Jan 2010 - Jan 2013

Reviewed performance data to monitor and measure productivity, goal progress and activity levels Met and surpassed business targets regularly through employee engagement and forward-thinking planning Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service

Supervised payroll corrections and timesheets for accuracy and duplications Tap It Entertainment: Los Angeles

Accountant Oct 2004 - Dec 2009

Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions

Provided logistical support to C-level executives on programs, meetings and events, including room reservations, agenda preparation and calendar maintenance

Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service Offered departmental administrative support

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