Customer Care Digital Marketing

RESUME

neelacandan. s

E-mail :

*.***********@*****.***

Contact No

Mobile :+91-887*******

Address for

Communication

Present Address :

G-7, Guru Sairam Apartments,

**, ****** St,

Bharathinagar,

Vijayalakshmi Puram,

Ambattur Pudhur,

Chennai - 600053.

Permanent Address :

A-2, Neelacandan Illam, Kollampalayam Housing unit,

Railway Colony Post,

Erode – 638002.

Personal Details

Date of Birth : 05.03.1988

Age : 32 yrs

Father’s Name : P. Subramani

Sex : Male

Marital Status : Single

Language Known : Tamil, English

Hobbies

Listening to music

Reading Indian writings

Favorite Novel : Five Point Someone By Chetan Bhagat

Writing Poems And Short Stories

Objective

To play an active role in a highly professional and challenging environment that provides opportunity to apply my skills and be part of a team that works dynamically towards the growth of the organization.

Profile

A creative professional with a Master Degree.

Positive attitude with qualitative and quantitative abilities.

A team player with strong inter-personal and communication skills.

Education

Master of Arts in English (2014-2016) with an aggregate of 68% from Bharathiar University Coimbatore.

Bachelor of Education Arts in English (2013-2014) with an aggregate of 68% from Tamilnadu Teacher Education University Chennai.

Bachelor of Arts in English (2010-2013) from Bharathiar University .

HSLC 2007, with an aggregate of 67% from Tamilnadu Government.

Diploma in Hotel Management (2003-2006) an aggregate of 67% from Kamarajar University, Madurai.

SSLC 2003, with an aggregate of 70% from Tamilnadu Government.

Academic Achievements :

Presented paper in National Level Seminar under the topic “PHILOSOPHY OF SILENCE IN WOMEN” on 26th September 2014 conducted by Navarasam arts & Science College for Women, Arachalur, Erode.

Presented paper in Seminar on traditionalism in Common Wealth Literature under the topic “CREOLIZATION” on January 21st 2015 conducted by P.K.R Arts & Science College, Gobichettipalayam.

Presented paper in International Conference on ‘’Socio Feministic Perspectives in Modern Indian Fiction’’ on the title ‘’SOCIAL PERSPECTIVES OF ANITA NAIR’s LADIESCOPE’’ on August 28th 2015 conducted by Sri Vasavi College, Erode.

Participated in the National Workshop on “THE ROADS TO BE TAKEN” on 3rd September 2015 conducted by Erode Arts & Science College, Rangampalayam, Erode.

Participated in One Day workshop on ‘’A GLIMPSE OF LITERARY CRITICISM & THEORIES’’ on 9th October 2015 conducted by K.S.Rangasamy College of Arts & Science, Tiruchengode.

Key Skills:

*Excellent verbal and written & communication skills in English.

*Multi tasking skills showcased through use of several applications.

*Basic PC handling skills with multiple version of Windows with basics.

*Expert in designing in Photo Editing along with the expeience in working with Adobe Photoshop.

Key Skills:

Excellent verbal and written & communication skills in English.

Multi tasking skills showcased through use of several applications.

Basic PC handling skills with multiple version of Windows with basics.

Expert in designing in Photo Editing along with the experience in working with Adobe Photoshop.

JOB PROFILE

Company Name

Designation

From

To

Industry Type

Teleperformance, Price Info Park, Ambattur Industrial Estate, Chennai.

Customer Care Executive

Oct’18

Apr’20

Voice Customer Support

Sonia Computer Sales and Service, Erode.

Proprietor

Apr’16

Sep’18

Customer Support

Worked as a Customer Care Executive in Teleperformance (Vodafone), Chennai from October 2018 to April 2020.

Job Summary:

Handling Customer queries and giving immediate resolution.

Managing official mails received from the COCP/IOIP & Enterprise Customers and solving their queries.

Converting Migration from other Network customers to Vodafone.

Marketing new products and plans to the customers.

Maintaining smooth and good relationship between customers and the concern.

Make pride to the concern by dealing with customer and solving the complaints as soon as possible.

COMPUTER PROFICIENCY:

Knowledge in Computer Networking Hardware. Installation of OS, Partition making in Hard disks, Rectifying major and minor errors in the CPU

Doing Data entry projects for companies under contract basis.

Desktop, Laptops computer accessories sales and service.

Maintaining and monitoring computer networks.

Configuring operating systems and trouble shooting.

Resolving issues related to the network.

Diagnose, troubleshoot, and resolving issues by questioning customers about the issues they are facing in a detailed fashion so that they understand the nub of the problems.

Ability to learn and work on changing and emerging technologies.

Area of Interest

Web Research Analysis with Current Affairs

Content Writing

Creative Writing

Digital Marketing

Place: Yours Sincerely,

Date:

(NEELACANDAN S)

Contact this candidate