Administrative Assistant Customer Service

IRMA W. LIZARDI

**** ********* *****, *********, ******* 34743· 407-***-****

*********@*****.***

A Hospitality Financing Lead with more than twenty years of experience, especially dealing with an array of clients and numerous large conventions at the same time. Always being ahead of a fast pace business environment as well as keeping the environment tranquil with leading other employees. Trained in all aspects of customer service with everyday clients both domestic and foreign. Familiar as well with other business operations such as payroll, Human Resource issues and other administrative operations.

EXPERIENCE

2001-2020

GROUP BILLING LEAD, ROSEN HOTELS AND RESORTS

Began in Leisure Billing/ Collections

Billed and collected payment from numerous Tour and Travel vendors

Investigated, resolve, and reported client disputes

Promoted to Group Billing Lead

Prepared and presented final bills to clients representing large conventions

Oversee 5-7 people in the Group Billing Department that spreads throughout a chain of hotels

Provided training for many associates to employee reviews for future advancement

Prepared reports for any outstanding accounts or payments

Nominated prestigious “Golden Pillar Award” for Outstanding Achievement in going above and beyond expectations

1994-2000

OWNER SERVICES, Cypress pointe Resorts/sunterra resorts

Hired to begin as a reservationist for a large-scale resort

Promoted to Collection of Maintenance Fee and taxes to begin ventures in finance

Lastly moved to Owners Services to become and administrative assistant to upper management as well as maintaining financing aspects of the resort

1992-1994

Front Desk Clerk-Concierge, Economy Inns of America

Customer Service for incoming tourists during the busy travel seasons

Reservationist for a hotel that usually reached no vacancy

Tourist Guide for many new and veteran tourists to the area

EDUCATION

MAY 1979

BACHELOR OF SCIENCE IN BIOLOGY, Universidad Del Sagrado Corazon

MAY 1985

BACHELOR OF SCIENCE IN ANIMAL HEALTH TECHNOLOGY, UNIVERSIDAD DE PUERTO RICO SCHOOL OF MEDICINE

SKILLS

Fluent in both English and Spanish verbal and written

Finished management training classes in hospitality

Software proficiencies -Microsoft Word, Excel in both Windows, and MAC OS X operating systems

Team Building

Policies and procedures

Problem Solver

Employee training and motivation

Customer Service

Account Receivables

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