Sales Representative Manager

Earnest Smith

**** * ******* ** 215-***-**** (H); 267-***-**** © Philadelphia, Pa 19150 **********@*****.***

EDUCATION: ACCOMPLISHMENTS: Masters –

Master of Business Administration- Human Resources Strong Management Skills New England College Strong Recruiting Skills

Henniker, NH Strategic Marketing

Excellent Interpersonal skills

Problem-Solving skills

Strong knowledge of State and

Federal Laws

Bachelor of Science – Criminal Justice TECHNICAL SKILLS: Chestnut Hill College, Philadelphia, PA Microsoft Office SAP, Linux

Training

Associates Degree - Business Medical Terminology,

Community College of Philadelphia HTML

HRIS Management

Java script coding

C+, C++ coding

Python

EMPLOYMENT EXPERIENCE:

Independent Technology Consultant, Greater Philadelphia Area 2013 - Present

• Travel to client homes and offices to help with learning new computers and programs, installing software and security tools, and resolving technical issues

• Consult with clients to understand their individual needs and propose customized solutions; recent projects have included the creation of a new business website and Excel- based system to improve P&L tracking for a small trucking company

• Assisted business clients with minor IT troubleshooting and referred complex issues to the Help Desk

• Excellent customer contact and driving skills

•

Delivery Driver, Federal Express, Ft. Washington, PA 2018 - Present

• Provided efficient and safe delivery and pick-up of packages and documents

• Utilized handheld devices and scanners to manage and track workflow throughout the day

• Excellent customer service

• Sales

• Trainer

Delivery Driver, United Parcel Service, Willow Grove, PA 2014 - 2015

• Provided efficient and safe delivery and pick-up of packages and documents

• Utilized handheld devices and scanners to manage and track workflow throughout the day

• Excellent customer contact and driving skills

Field Manager, Cable Net Services, Philadelphia, PA 2006 – 2009

• Selects and provides training and direction to Network Maintenance Technicians on all maintenance activities, proper work methods, quality standards, and equipment.

• Supervises the daily schedule and delegates responsibilities. Monitors work production and quality, ensuring that all repairs meet required specifications and that all safety and Company procedures are followed.

• Reviews FCC technical requirement and maintains records accordingly.

• Performs all FCC-related field testing; maintains network at or better than design specifications.

• Enforces performance standards and guidelines for Field Operations.

• Implements/monitors ongoing work safety programs in compliance with OSHA standards.

• Coordinates and participates in work performance reviews along with providing ongoing open communication with the team.

• Analyzes operations and performances to assure operational efficiencies through productivity, quality control, customer satisfaction, and trouble calls on installs.

• Coordinates vehicle preventative and corrective maintenance.

• Resolves customer complaints in a timely and professional manner.

• Orders supplies and equipment and keeps accurate records.

• Consistent exercise of independent judgment and discretion in matters of significance.

• Works within manufacturer’s rated weight capacity for all equipment, including but not limited to ladders and aerial lifts. Comcast Contractor, Cable Net Services, Philadelphia, PA 2006 - 2006

• Traveled to commercial and residential customer locations to install, set up, remove, and service networks, routers, phone lines, telecom equipment, video monitors, and other technologies

• Checked signals, upload/download speeds, electrical outlet/tap levels, voice/data wiring condition, to ensure optimal performance

• Performed custom work to hide all cable lines, wires, and equipment behind walls; additional experience rewiring older buildings and laying underground wiring for new construction

• Trained new employees on the installation process for all of Comcast services Independent Contractor, Chase Collections (Comcast billing), Phila, PA 2004 -2006

• In addition to performing collections duties, investigated suspected illegal activity and implemented technological solutions to deactivate unauthorized connections Prior Background

Route Sales Manager, Krispy Kreme, Folcroft, PA 2003 – 2004 Driver/ Sales Representative, Krispy Kreme, Philadelphia, PA 2002 - 2003 Customer Service Supervisor, Fleet Credit Card Services, Philadelphia, PA 2001 - 2002 Delivery Driver/ Warehouse, Kraft, Horsham, PA 2000 - 2001 Independent Contractor, FedEx Ground (formerly RPS), Philadelphia, PA

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