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Ibrahim AbuYussif

IT Service Delivery Manager

PROFILE

Over 11 years of experience in multiple

domains that span across

IT Service Delivery

Project Management

Software & Web Development

SQL/PL-SQL Development

Quality Assurance Process

User Acceptance Testing (UAT)

Gap Analysis

Business Processes

System Analysis

Reporting

Application Support

Subject Matter Expert in banking and

finance domain with proven

performance in

Core and Islamic Banking

Corporate,retail Banking

Treasury Applications

Trade Finance

Temenos T24 Integrations.

Sungard –Treasury (Quantum)

Event Management - RFID

Business Processes automation(RPA)

Digital Transformation (IoT)

Contact

PHONE:

+971-*********

Dubai Silicon Oasis, Dubai, UAE

EMAIL:

*******.*********@*****.***

Languages

Arabic

English

Certificates

PRINCE2® RPA UIPath

ITIL© ABBYY FLEXICAPTURE12

COBIT 5©

Education

B.Sc. in Compu1ter Science & Information Systems, Suez Canal University, Cairo, Egypt, 2007

Experience / GCC

GET Group July 2017 – Present

Service Delivery Manager

First and second line face to face support with building policies and procedures. Gathering Requirements, analysis and design (CRS, SRS, and DDS). SQL/PLSQL scripts, Crystal Reports and batch files Implementation. Install and configure Customer Sites (Network, (SQL/Application) Servers and Software Applications).

Sizing, budgeting, Purchasing orders, Sign off, UATs. Projects Planning and kick off meetings with all stack-holders. Projects:

SIRA - printing secured contact badges integrated with UAE locations . Dubai Police RPA(UI-Path)-HR/Financial Dept - Automated financial Process

(Invoices)

Dubai Customs –Audit Dept (RPA- Robotic Process Automation with OCR ABBYY). AFCON Support –African championship 2019 FANIDS Software Applications Dubai Sports Council Conference.

UAE Prime Minister Office and Egypt Prime Minister Office – Egypt Conference Government Excellence 2018

UAE Prime Minister Office - World Government Summit 2018 (Security and Protocol badging Applications)

The annual meetings AMUG 2018-UAE Abu Dhabi government. UAE Prime Minister Office - The annual meetings AMUG 2017 for the UAE government.

UAE Prime Minister Office – EMS/Badges Applications. Dubai Health Authority-Financial Dept (RPA- Robotic Process Automation with OCR ABBYY).

Ministry Of Climate Change and Environment Reporting Application (Nintex). Dubai Municipally Migration- Dubai Food Matrix (ORACLE to Microsoft SQL). Sharjah - Dibba Alhisn Municipality Mobile Applications. ADIB Bank Sept 2015 – July 2017

Product Owner (Treasury Department)

AG-Quantum, Reuters, Bloomberg, clear stream, treasury internal channels . Coordinate with(UAT, Sys Admins, Network, Security, Helpdesk) . Front Office Support (Deals, Cover Back,automated Channels, Automated Deals

) with AV-Quantum

Middle Office Support (Limits, FX Rates, Rpts) with AV-Quantum. Back Office Support (Deals Auctions, Settlement, Swift msgs, Rpts, automated solutions ) with AV-Quantum

Excel Macros automated Tasks (Treasury Back office – Manual Entries, Card management Back office ) with AV-Quantum SQL Database server Automated Manual Entries applications (Post GLs to PHX) with AV-Quantum. Treasury (AV-Quantum) & Core Banking (PHX) Reconciliation Rpts. – (Sybase & SQL Server).

Coordinate in Infrastructure (Network and Security) architecture Schema (Treasury channels )

Implementation Crystal Reports Batches (Treasury Audit, Printing, Deals, MM, FX, Sukuk) and coordinate with MIS Team.

DR Rehearsal for all treasury applications.

Building infrastructure, gathering requirement, analysis and design, implementation, SIT, UAT and going live.

Estimate projects man / days per every project between vendors and business. Coordinates meeting between stakeholder and determine the milestones with specific implementation plan for every stakeholder Define projects weakness points and highlight risks. Vendor communication channels incidents, new changes and budgeting (CAPEX- OPEX).

References

Ahmed Amer

GET Group

Software Operations Director

M:+971*********

Mohamed Fouad

ADIB Bank

Trade & Treasury Manager

M:+971*********

Mohamed Abdel Sattar

ITS - ADIB

Development Team Leader

M:+971*********

Process Automation System (Bloomberg, Reuters to AV-Quantum in bi direction). Troubleshooting and support the systems issues.

Projects:

New Production / Disaster recovery servers for Treasury Application (AV-Quantum). New Production / Disaster recovery servers for Reuters Application (AV-Quantum). New Production / Disaster recovery servers for Bloomberg Application (AV-Quantum). Bloomberg integration with SUNGARD (AV-Quantum) using QID Formats. FTP / SFTP upgrade channels for AV-Quantum.

Upgrade Thomson Reuters integrated channel from Serial to TCP/IP (TRFXT) (2 project) with AV- Quantum

Swift Msgs (Treasury Deals) MT 299, Mt300 – XML Configuration under SunGard Architecture) with AV-Quantum.

Experience / Egypt

SAIB Bank July 2013 – Aug 2015

Assistant Supervisor – Team Leader

Gathering Requirements, analysis and design (CRS, SRS, and DDS). Implemnting CBE Reports using SQL/PLSQL .

High level Technology integration with Temenos T24-Globus 8 . Troubleshoot issues T24 with latest Crystal reports releases. Design Internal Support Issues with the restricted SLA Rules. Handling Issues with Vendors and other teams.

Reporting to Head of IT .

Projects:

Dynamic Reports (CBE Standards – Balance Sheet )

Temenos T24 Integration (TCC, TCS) using OFS MSGs output. Temenos T24 FTP and SFTP integrations.

Interface between ACH and T24 with standard format ISO 8583. Third Party Applications feeds by Flat files from T24 Temenos T24 Core banking Web Applications GUI –business content. R&D, POCs for Middleware (WSO2).

Design a new BI Reports using SSIS, SSAS, and SSRS – Banking Reports Stored Procedures Batches Data Migration (From T24 to Data warehouse).

Working with CISCO IP phone Services.

CBE Dealing Reports.(Auction reports Batches )

HR Attendance Applications and reports (business & Technical). Working with other technical teams, business users and meet their needs. SharePoint integrations with Core Banking (InfoPath, Dot net Services, WSO2, Server,Bank Workflow approvals).

Integration with Cisco Finesse using XML, Ajax.

Internet Banking (Retail - Cooperate), Cash Management, Power Card Integrations with Core Banking Application.

International Turnkey System(ITS) Feb 2011 – June 2013 Senior Software Engineer

Developing Core Banking Applications Change Requests and fixing issues – Services using (Centura, Dot Net C#, Visual C, COM, MySQL, SQL Server, SYBASE, SQL/PLSQL/T-SQL). Working in Trade Finance Department (Tradewind) .

Integration between Tradewind Application and other banking applications L2 and L3 Line .

Creating Crystal Reports for business users needs SQL/PL-SQL. Projects:

Trade Finance (Ethix- Trade) Amount Codes Change Request (FAISAL Bank, ADIB Bank). Trade Finance (Ethix- Trade) Upgrade Tools for SQL Patches as internal projects. Trade Finance (Ethix- Trade )Security Enhancements Service Banks :NBD, BLOOM,FAISAL, ALJAZEERA, ADIB, MASRAF, DIB, RAK, CAC Alq6ari, Freelancing & ICONS 2007 – Jan 2011

Gathering Requirements, analysis and design .

Developing Web Applications – Sites – Services using (Dot Net, PHP, MySQL, SQL Server). Projects:

www.continental-school.com

www.tfisoft.com

www.oyon.org.sa

www.mrebd.com

www.bhck.edu.kw

www.adamhospitals.c

om

www.mpi-eg.com

www.ngoefa.org

www.hsi-eg.com

www.dana-fresh.com

www.eacd-eg.com

www.agreen-co.com

www.alnada-marble.com

Courses

-FX,MM (ADIB)

-PMP

-IBM Clear Quest (ITS)

-Trade Finance (ITS)

-AML (Egyptian Banking institute)

-UIPath(GET)

-IBM Clear Quest (ITS)

-Banking Operations (SAIB Bank)

Contact this candidate