SOUKAINA ZAKI

** ***** ******

Tel: 055*******

Gmail: adfstf@r.postjobfree.com

PROFESSIONAL SUMMARY

Friendly and courteous Front Desk Clerk consistently delivers first-rate service and fosters positive relationship with guests to promote customer satisfaction and loyalty. Adept to balance multiple tasks with friendly, courteous demeanor. EDUCATION:

Got a Technician Diploma level option “ Hotel Reception ” ( ISTHT Ouled Hamdane Beni Mellal ), Morocco.

First year of specialized English literature at the University of “Moulay Sulaiman” Beni Mellal Morocco.

Baccalaureate option Human Studies at High School “Hassan 2”, Beni Mellal, Morocco. PROFESSIONAL EXPERIENCES:

Danat Resort Al Ain”, UAE 29/03/2019 till Present

Position: Front Desk Officer:

Job Responsibilities:

● Check-in & Check-outs, Cashiering Procedures, Forex, Basic Reservations, Room Blocking, Data Compilation

● A Single Point Contact for the guests, constant interaction with guests in order to solicit feedback for any improvements. Maintain regular contacts with corporate and individual clients to build and maintain guest relations.

● Check daily arrival and departure listing to enhance co-ordination with the housekeeping department and monitor all VIP movement.

● Ensure that all the processes are followed with regards to all operational standards of the company. Ensure norms, procedures and systems for safety and security of guest belongings are followed.

● Liaise with company and functional departments.

● Take shift handovers and assign daily task to team members and random check with allocated tasks.

● Handle cash and all cash related transactions.

● To ensure that all VIP rooms and special request rooms are blocked and notified to housekeeping and room service to have set accordingly with appropriate amenities.

● To ensure that the Grand club employees work in supportive and flexible manner and show the true spirit of “We work thorough Teams.”

VIP wedding planning office, UAE

23/11/2017 till 28/12/2018 (1 Year)

Position: Event Organizer

Job Responsibilities:

● Event planning, design and production while managing all project delivery elements within time limits

● Liaise with clients to identify their needs and to ensure customer satisfaction

● Conduct market research, gather information and negotiate contracts prior to closing any deals

● Provide feedback and periodic reports to stakeholders

● Propose ideas to improve provided services and event quality

● Organize facilities and manage all event’s details such as decor, catering, entertainment, transportation, location, invitee list, special guests, equipment, promotional material etc

● Ensure compliance with insurance, legal, health and safety obligations

● Specify staff requirements and coordinate their activities

● Cooperate with marketing and PR to promote and publicize event

● Proactively handle any arising issues and troubleshoot any emerging problems on the event day

● Conduct pre- and post – event evaluations and report on outcomes

● Research market, identify event opportunities and generate interest.

●

Dr Salamy Clinic Beni Mellal, Morocco.

12/03/2015 till 10/04/2017 (2Years)

Position: Receptionist

Job Responsibilities:

● Greeting and welcoming patients to the practice.

● Scheduling, rescheduling, or canceling appointments as needed.

● Assisting patients to fill out information forms.

● Preparing patients’ charts and daily schedules for the dental staff.

● Updating patient records and documenting recent treatments and procedures.

● Scheduling follow-up appointments and providing telephonic reminders.

● Communicating with medical insurance providers to determine if patients are required to make co-payments.

● Verifying methods of payment and collecting payments as needed.

● Performing general office duties, such as answering telephones, photocopying, filing and faxing ACIMA shopping center, Beni Mellal,Morocco

24/12/2014 till 02/03/2015

Position: Cashier

Job Responsibilities:

● Manage transactions with customers using cash registers

● Scan goods and ensure pricing is accurate

● Collect payments whether in cash or credit

● Issue receipts, refunds, change or tickets

● Redeem stamps and coupons

● Cross-sell products and introduce new ones

● Resolve customer complaints, guide them and provide relevant information

● Greet customers when entering or leaving the store

● Maintain clean and tidy checkout areas

● Track transactions on balance sheets and report any discrepancies

● Bag, box or gift-wrap packages

● Handle merchandise returns and exchanges

SKILLS:

● Customer Service

● Overachieving Attitude

● Work Ethic

● Verbal and Written Communication

● Friendly

● Professional

● Adaptable

● Patience

● Customer Focus

● Organization

● Problem Solving Skills

● Accuracy and Attention to Detail

● Integrity

● Interpersonal Skills

● Telephone Skills

● Listening

● Professionalism

● Handle Pressure

● Supply Management

COMPUTER KNOWLEDGE:

Proficient using:

- MS Office

- Opera

LANGUAGES:

Arab: mother language

French: read, spoken, written

English: read, spoken, written

Reference:

Available upon request

Contact this candidate