Customer Care Engineer

RAHIL AHMED

Mob: +91-807*******, 897-***-****

Email: **************@*****.***

PROFILE

Competent professional in Managing customer centric operations & ensuring customer satisfaction by achieving delivery & service quality norms. Attending to clients’ complaints and undertaking steps for effectively resolving them. Interacting with the customers to gather their feedback regarding the product satisfaction.

Expertise includes: Persuasive communicator, strong influential skills, achievement oriented, team builder, individual contributor, client relationship.

ORGANISATIONAL EXPERIENCE

Sept’18- Present Carrier and Toshiba AC Process, New Delhi as Customer Care Executive

Role:

Ensuring speedy resolution of queries & grievances to maximize client satisfaction levels.

Assessing the customer feedback, evaluating areas of improvements & providing critical feedback on improvements

Improving relationships with the customer by anticipating customer future requirements, thereby ensuring a positive customer experience.

Recording queries and complaint on an internal software to be forwarded to support team for maximum query resolution in minimum time.

Providing value added customer service by resolving customer issues & ensuring their satisfaction with the product and the service norms.

Dec’16- March’18 TESRA, Dehradun, DRA Executive

Role:

Worked with Disaster and Risk Assessment team for over 4 projects at Uttarkashi. Uttarakhand and Nanital, Champawati region.

Surveyed local residence to compile report on risk level of each location geographically.

Runs Awareness programme for local residence to impart them knowledge about risk of location and measures to improve them.

Provided support to local residence through personal level communication while making them aware about government initiative in the disaster management field.

April’17- July’17 Autocad Designer, Freelance

Role:

Worked as a trainee under a retired Inspection Structural Engineer.

Utilizing Auto-CAD programs for building up dimensional components with Technical drawings for components or small sections of a product.

Planed and schedule the work and was responsible for the progress and quality of deliverables.

Prepared engineering deliverables from rough sketches, to the highest quality and standards.

Reviewed and prepared structural deliverables such as detail and design drawings.

AACADEMIC PROJECT (Summer Project)

Project Name: Irrigation and Research in association with Irrigation Research Institute, Roorkee

Studied technicalities of water bodies in the area regarding their water level in different circumstances.

Use of water for irrigation in the area regarding water pressure.

Studied how excavation technique work in water bodies like water canal and likewise.

Prepared the report on the same under the supervision of research officer

AACADEMICS

2010 12th from G.T.B.P School Saharanpur, UP, (C.B.S.E)

2015 Diploma Engg. (Civil), Phonics Group of institutes, UTU Uttrakhand, Roorkee

2016 Auto CAD Certification, CADD partners

PERSONAL DETAILS

Date of Birth: 25th July, 1989

Address: Jamia Nagar, Oklha, New Delhi- 110025

Languages: English, Hindi, Urdu and Punjabi

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