Customer Service Sales

Currently I am employed as a Sr. Buyer with US Foods, Inc. My desire is to advance into a Buyer/Product Manager role where my contribution to the company can be expanded. I possess an economics degree and have extensive experience in item and cost analysis, vendor negotiations, and product management. My additional skills include analyzing and adjusting forecasts, maintaining logistics and market partnerships in a fast-paced purchasing environment. This combination of expertise has groomed me in an effective manner to significantly contribute in a Senior Buyer/Management role.

SUMMARY OF QUALIFICATIONS

Strengths: Extensive knowledge and experience in all business aspects. Quality focused, goal-oriented and problem solver by nature. Provide exceptional customer service via strong communication and organizational skills.

Areas of expertise: Purchasing fresh poultry, bacon, seafood and frozen product. Analyzing and adjusting forecasts based on sale trends and other key factors. Strategic planning, costing, customer service, sales, employee training and conflict management.

Leadership skills: Collaborative and motivational cross-functionally, fostering a positive and goal-oriented team environment.

Computer skills: SCPO, Discoverer, Prism, Tableau, MS Office (Word, Excel, PowerPoint).

EMPLOYMENT HISTORY

US Foods Inc, Rosemont, IL 08/2019 to Present

Sr. Buyer

Managing produce inventory for the West Region (Mountain West and Northwest).

Leading daily region calls addressing results, inventory concerns, logistics issues and other crucial communication.

Completing daily reports and market communication with excessive inventory, spoilage, service level and vendor issues.

Vendor negotiation to ensure that we are receiving quality product with the best prices to maximize profit margin.

Confirming of all placed purchase orders with accurate items, pricing, quantities and addressing any discrepancies.

Performing demand forecasting of all managed items and updating correct forecasts in our system.

Utilizing future planning tool, buyer exceptions report, Direct Communication Tool and Special Order Tool to forecast items.

Prepare load sheets and coordinate logistics routes to ensure we maximize profits and have product delivered to markets.

US Foods Inc, Rosemont, IL 02/2018 to 08/19

Buyer Corporate

Purchase inventory for the West Region (Rocky Mountain, Mountain West and Norcal).

Manage Fresh Poultry, Bacon, Seafood and Frozen inventory.

Engage with six markets (Denver, Albuquerque, Reno, San Francisco, Salt Lake City and Seattle) to exceed goals and customer expectations.

Complete daily and weekly reports and participate in three replenishment connect calls with VP’s of Merchandising and Marketing, Replenishment Managers and Category Managers to identify potential issues, such as service level outs, excess inventory, E&O dollars, spoilage and freezing with focus on problem solving resolutions.

Participate in meetings with Category Manager to address and resolve fresh poultry vendor issues and concerns.

Consistently exceed personal KPI’s as well as markets numbers for all six markets.

Analyze past and future sales and trends with respect to events (incl. fire season, school season, ski season, holiday season, sporting and concert events) for forecast adjustment while placing fresh chicken orders to minimize freezing and exceed service goals.

Work with the markets, vendors and costing to ensure that we have accurate pricing.

Partner with logistics to make sure that we are maximizing freight profits and timely deliveries to service our customers and minimize spoilage and freezing.

US Foods Inc, Rosemont, IL 08/2016 to 02/2018

Item and Cost Analyst

Confirm purchase orders accurately and in a timely manner using vendor confirmations, while also utilizing vendor pricing lists, national price lists, commodity guidance reports, contracts and special order agreements.

Verify PO freight flags, costs, pickup dates and delivery dates for appropriateness and problem-solve issues as needed.

Ensure that product costs across markets are correct and consistent, while reflecting correct pricing buckets in Prism to provide largest profit margins.

Complete VPP uploads in Prism to ensure that the market receives correct pricing in a timely manner.

Clear cost discrepancies between the received purchase orders and the vendor invoice through the buyer match pay process.

Work with vendors and buyers to ensure that correct products are shipped and received, and address any discrepancies which may include vendor cuts, substitutions, or other.

Daily review of the ICC and LCR reports addressing changes in product pricing resulting in inventory gains/losses.

Exceeded PO accuracy and other KPI’s on my scorecard.

Set up of new product items ensuring that correct pricing is uploaded in the Prism system.

Collaborate with team members to improve processes to increase productivity, improve accuracy and maximize company profits.

JP Morgan Chase Bank, Downers Grove, IL 11/09 to 8/2016

Sr. Loan Processor

Process Conventional, FHA and VA mortgage purchase and refinance loans for all types of properties.

Develop and maintain excellent customer relations, focused on problem resolution.

Develop strong relationships with nationwide sales staff, operational staff and senior level management.

Exceeding company quality control expectations.

Ensure that production goals are surpassed, by being professional, dedicated and maintaining a strong work ethic.

Focused on being collaborative and motivational cross-functionally, while applying expertise in increasing team productivity, customer service satisfaction, focusing on quality.

Aerotek, Schaumburg, IL 05/09 to 11/09

Sr. Loan Processor

Contract employee for JP Morgan Chase Bank. Process Conventional, FHA and VA mortgage purchase and refinance loans for all types of properties.

Maintain excellent customer relations, focused on problem resolution.

Establishing strong relationships with nationwide sales staff, operational staff and senior level management.

Exceeding company quality control expectations.

Exceeding production goals are surpassed, by being professional, dedicated and maintaining a strong work ethic.

Midwest Financial Mortgage Group, Inc, Chicago, IL 10/03 to 05/09

President/Partner/Owner/Operations Manager/Mortgage Consultant/Sr. Loan Processor

Primary focus and responsibility on staff development, creation of job descriptions, hiring, training, employee incentive programs, conflict resolution, and business account payables/receivables.

Managed eight loan processors, five closers, 40 sales people and three customer service support staff in a fast paced, detailed oriented, time sensitive environment, while maintaining a positive and productive work environment, while achieving and surpassing production goals.

Extensive experience in all types of mortgage lending. Areas of expertise include sales, processing and closing of Conventional, FHA, and VA Loans.

Managed customer service department policies and activities, allowing sales staff to increase productivity and retain and expand customers.

Created and maintained strong working relationships with senior level management at various institutions on an ongoing basis.

Developed and maintained compliance to a strong quality control program, as mandated by Federal and State guidelines.

Maintained an extensive pipeline of customers providing exceptional customer service.

Responsible for increasing marketing revenue by 70%.

Education

Bachelor of Arts in Economics University of Illinois at Chicago

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