Service Customer
Resume:
Mohammed rasiq tm *********@*****.***
MOHAMMED RASIQ TM
SERVICE ADVISOR
*********@*****.***
MOHAMMED RASIQ TM
Current Location:- UAE
DUBAI
Contact No
Mobile : +971*********
E-mail: *********@*****.***
UAE Driving License No:
2421459(Manual)
Exp Date: 24-12-2024
Skype ID: Raziq Razi
Passport Number
N5211042
Visa Status : Employment visa
Personal Data
Place & Date of Birth: Kerala,
06/07/1993
Sex : Male
Age : 27
Nationality : Indian
Marital Status : single
Languages Known:
English,
Malayalam,
Hindi
Arabic
Tamil
Total Experience:- 6 year
Objective
Professional with 6 years’ experience in Automotive Industry and to work in a challenging position and ready to accept any position that provides ample opportunities to
contribute the maximum in terms of performance and add value to the services provided to make it the Best in Class organization.
Professional and Knowledge Skills
Mercedes Benz Dealer Management System.
Hyundai Dealer Management System.
Ascent,ECU space,Xentry in Bharat Benz.
Incadea
Hinawi,Quickbooks,wings.
AutoCAD, MS Office, Photoshop,with decent
typing speed.
Area of Immense Interest
TECHNICAL AND CUSTOMER SERVICE
FIELD
To learn and to get involved in new technologies. Personality Traits
Ability to work in group as well as independently.
Good communication skills.
Excellent Leadership Skills.
Self-motivated and competitive
Can work to challenging targets and deadlines and deliver when under pressure
Ability to extend friendly and timely services to customers with their requirements.
Planning and organizing skill
Mohammed rasiq tm *********@*****.***
Educational Qualification
QUALIFICATION INSTITUTE/SCHOOL YEAR
Diploma in Automobile
Engineering
Seethi Sahib Memorial Polytechnic
College, India
2011 - 2014
Higher secondary in Computer
Science
VHSS Valanchery, India 2008 - 2010
High School Education MAJLIS HSS Puramannur, India March 2008 Working Experience
Receive Customer vehicles for service and Repair Jobs and raise repair orders on Incadea
Carry out inspection and arrange test drive with customers if vehicle require, and find out the technical complaints that the vehicle have.
Provide service estimate and detailed explanation of jobs to be carried out on vehicle. Provide detailed justification for additional repairs with cost estimate and obtain approval from customers.
Give the vehicle for repair/service and regularly follow up with Supervisor and Technicians for the work status and update that to customers. Take approval from customers if any additional works found.
Raising warranty approvals and following up with warranty incharge.
Inform the exact delivery time and final bill amount, before that make sure the vehicle is perfectly alright after the work by making a Self Final inspection.
Collect the payment from cash customer and follow up for LPO for credit customers.
Prepare final invoice and make sure the all required parts are replaced and the additional works are noted.
If any parts are not available, order that and inform the customer when it is arrived.
Submit the Invoice on Online portal for government departments for payment process.
Coordinate onsite jobs and breakdowns.
Control the workshop and allocate job to technicians on absence of Supervisor. Employer
4
SAEED MOHAMMED AL GHANDI & SONS (AL GHANDI AUTO GROUP) DUBAI, UAE
Level SERVICE ADVISOR
Industry AUTHORISED DEALER OF IVECO, KOBELCO AND FORTA BUSES Period JUNE 2019 TO JUNE 2020
Mohammed rasiq tm *********@*****.***
Routine Responsibilities as A Service Advisor in Bu Hamdan group. AFTERSALES:
Receive Customer vehicles for service and Repair Jobs raise repair orders on Internal system.
Inspect and find out the technical complaints that the vehicle have, and try for getting some additional works and value added service.
Provide detailed explanation of jobs to be carried out on vehicle. Provide detailed justification for additional repairs with cost estimate and obtain approval from customers.
After getting LPO or approval, give the vehicle for repair/service and regularly follow up with supervisor and Technicians for the work status and update that to customers. Take approval from customers if any additional works found.
Prepare final invoice and make sure the all required parts are replaced and the additional works are noted.
Inform the exact delivery time and final bill amount
If any parts are not available, order that and inform the customer when it is arrived.
Make sure the vehicle is perfectly alright after the work by making a Self Final inspection.
Receive Customer vehicles for service and Repair Jobs raise repair orders on Hyundai Dealer Management System.
Arrange Test Drive with Customers if Vehicle require, and find out the technical complaints that the vehicle have, and at the same time try for getting some Value Added Service and Accessories sales.
Provide detailed explanation of jobs to be carried out on vehicle. Provide detailed justification for additional repairs with cost estimate and obtain approval from customers.
Give the vehicle for repair/service and regularly follow up with Job Controller and Technicians for the work status and update that to customers. Take approval from customers if any additional works found.
Prepare final invoice on GDMS and make sure the all required parts are replaced and the additional works are noted.
Inform the exact delivery time and final bill amount, before that make sure the vehicle is perfectly alright after the work by making a Self Final inspection.
If any parts are not available, order that and inform the customer when it is arrived.
Conduct Post Service Follow up (PSF) to ensure customer satisfaction. Employer
3 BU HAMDAN GROUP FOR HEAVY AND LIGHT EQUIPMENTS
(GHANTOOT GROUP) ABU DHABI, UAE
Level SERVICE ADVISOR
Industry AUTHORISED DEALER OF FOTON HEAVY EQUIPMENT AND KAMAZ TRUCK, ALL CARS REPAIR CENTRE.
Period MARCH 2017 TO MAY2019
Employer
2 POPULAR MOTOR WORLD PVT,KERALA, INDIA
Level SERVICE ADVISOR
Industry AUTHORISED DEALER OF HYUNDAI CARS
Period JUNE 2016-FEBRUARY 2017
Mohammed rasiq tm *********@*****.***
Routine Responsibilities as A Service Advisor in Autobahn Trucking
Receive Customer vehicles for service and Repair Jobs raise repair orders on Mercedes Benz Dealer Management System
Arrange Test Drive with Customers if Vehicle require, and find out the technical complaints that the vehicle have.
Provide detailed explanation of jobs to be carried out on vehicle. Provide detailed justification for additional repairs with cost estimate and obtain approval from customers.
Give the vehicle for repair/service and regularly follow up with Supervisor and Technicians for the work status and update that to customers. Take approval from customers if any additional works found.
Raising warranty approvals and following up with warranty incharge.
Prepare final invoice on DMS and make sure the all required parts are replaced and the additional works are noted.
Inform the exact delivery time and final bill amount, before that make sure the vehicle is perfectly alright after the work by making a Self Final inspection.
If any parts are not available, order that and inform the customer when it is arrived.
Follow up payments of credit customers and ensure collection within stipulated time.
Conduct Post Service Follow up (PSF) to ensure customer satisfaction. Training Attended
Vehicle Femiliarization in Bharat Benz(One week)
Training of Service Advisor in Autobahn Trucking
Hyundai Service Advisor Program.
Basic Training in customer complaint handling .
15 days in plant training in MARUTI SUZUKI.
Declaration
I hereby declare that all the information mentioned above is true to the best of my knowledge and I bear the responsibility for the correctness of the above mentioned particulars. Place: Dubai
Date: Yours Sincerely
MOHAMMED RASIQ
Employer
1
AUTOBAHN TRUCKING PVT LTD- Kerala, India
Level SERVICE ADVISOR
Industry AUTHORISED DEALER OF BHARAT BENZ AND MERCEDES BENZ BUSES
Period MAY 2014- JUNE 2016
Contact this candidate