Manager Service Representative
Resume:
LeeAyn Smith
Bedford, TX *****
***********@*****.***
Summary
Strong attention to detail with the ability to audit financial records, handle complex tasks, and consistently attain desired results.
Excellent communication, interpersonal, and customer service skills. Able to work with a broad spectrum of personalities.
Flexible fast-learner who adapts quickly to new situations and enjoys working in a fast-paced and challenging environment.
Computer skills include Microsoft Word, Excel, and proprietary accounting applications as well as specialized hospitality/hotel applications.
Language skills include a working knowledge of Spanish.
Experience
Westin Dallas Park Central Dallas, TX Accounts Receivable July 2019-March 2020
Billed 2 million in group conventions first 2 months of employment
Posted payments for Receivable accounts
Resolved customer service issues pertaining to credit cards
Made weekly correspondence with ongoing receivables to maintain up to date accounts
Charged credit cards for group conventions, catering functions, as well as deposits.
Held monthly credit meeting with executive staff
Paragon Industries, Mesquite, TX Accounting Assistant November 2018- July2019
Initiated Progress Bills to be done by CSR’s and then reviewed before payment was made.
Made calls for collection
Posted payments to Accounts Receivable.
Reconciled CC payments done by CSR’s
Inputted invoices after matching to accruals
Ran checks weekly for vendor payments
Made journal entries throughout for the month
Made Petty Cash entries and reconciled monthly
Elite Resort Group, Hilton Head Island, SC Assistant to Controller May, 2017- April, 2018
Assisted the Controller with monthly closing of 12 companies.
Reconciled all accounts for end of month.
Made journal entries through out the month for each account.
Assisted with processing weekly contracts of sold timeshares.
Made weekly wires.
Morgan’s Wonderland, San Antonio, TX Accounting Manager August, 2015 – May 2017
Originally hired as Credit Manager for 4 non-profit entities. Three were sold in December, 2015 and assumed responsibility of Accounts Payable in March, 2016.
Worked closely with Controller tracking bank deposits, credit card activity, posting payments.
Reconcile 9 bank accounts each month.
Responsible for monthly billing, statements, and collection activity for 40 individual and corporate accounts.
Harland Clarke, San Antonio, TX Customer Service Representative November, 2012 – May, 2015
Inbound call center representative processing orders for checks representing Bank of America
Murphy Shipping & Commercial Services, Houston, TX Air Cargo Agent July, 2008 – February, 2010
Set up flights with air carriers to meet client desired delivery dates.
Received, verified, and ensured proper labeling on freight from clients for outbound international shipping.
Track shipments and initiate actions to resolve shipping discrepancies.
Co nsistently met goals for meeting cargo delivery dates.
Completed HAZMAT training.
Responsible for completion of Customs import/export paperwork for all countries in my portfolio.
Target Stores, Houston, TX Clearance Team Member August, 2007 – May, 2008
Continuously updated information on items marked for clearance.
Conducted daily inventories.
Functioned as a back-up cashier and relief customer service representative during peak business times.
Sheraton Four Points Hotel, Houston, TX Accounting/HR Manager April, 2007 – August, 2007
Prepared daily reports, deposits, reconciled Petty Cash
Prepared hourly payroll including banquet gratuity distribution
Processed A/R, handled collections, and posted payments.
Interviewed job applicants, initiated New Hire Paperwork and posted changes to employee status.
Counseled employees on job performance, initiated disciplinary action and terminations, and functioned as a liaison between employees and corporate office.
Wyndham Greenspoint Hotel, Houston, TX Credit Manager July, 2004 – February, 2007
Supervised a team of up to 22 who handled billing and account reconciliations.
Coordinated with other departments to resolve invoicing discrepancies and correct billing.
Reviewed credit applications to verify credit limits.
Prepared A/R invoices and posted payments.
Through effective coordination with KBR, reduced a $14 million outstanding A/R balance to under $2 million in 6 months.
Worked with customers to resolve credit card payment disputes.
The Historic Menger Hotel, San Antonio, TX Credit Manager December, 2003 – July, 2004
Contacted by Controller to help reduce outstanding A/R balances and to audit/reconcile the accounts, revise billing processes, and analyze guest ledger issues.
Concentrated on 3rd party reservations: Expedia, Travelocity, Hotel.com, etc.
Worked closely with Front Office, Sales, Catering and Banquet Departments.
Prepared bills for corporate and social clients, recorded payments, and assisted with group advance deposits.
Doubletree Club hotel, San Antonio, TX Staff Accountant November, 2002 – December, 2003
Radisson Hill Country Resort, San Antonio, TX Credit Manager January, 2002 – October, 2002
Sheraton Four Points Hotel, San Antonio, TX Credit Manager March, 2000 – January, 2002
Glazer’s Wholesale, Dallas, TX Customs Import Processing Clerk February, 1999 – July, 1999
Tracked international imports of beverages from vendor to delivery.
Worked with U.S. Customs to facilitate processing and inspections.
Ensured that international tariffs were paid timely.
Reconciled delivery and storage documents.
References
References available on request.
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