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Service Customer Care

Location:
Chicago, IL
Posted:
September 03, 2020

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Resume:

REGINALD MADISON

*** **** **** *****, *******, IL 60619• 708-***-****

adfs7x@r.postjobfree.com

PROFESSIONAL SUMMARY

** ***** ** ******* ** the transportation industry with 6 years of

Immediate Experience in Truck Driving. 40+ years of overall experience in Wiring, Installation, Audio & Video Installation and Editing,

Telecommunications and Information Technology within Multimillion-dollar Telecommunication and Information Technology firms.

My extensive hands on and leadership experience in the Wiring, Installation, Equipment Repairing, Managerial, Supervisor,

Transportation, Information Technology and Telecommunications Industries gives me the skills at building strong team environments and fostering open communications. I’m enthusiastic, hardworking, dependable, honest, flexible, self-starter and team player. I built a rapport with the public and demonstrate commitment to customer service. I exhibit strong time management, organizational and analytical problem-solving skills. I am quick to learn new skills and responsibilities and willing to work varied hours

and overtime. I am looking for an upwardly position that will provide

the opportunity to maximize my management, leadership, teamwork,

interpersonal, and technical abilities.

PROFESSIONAL EXPERIENCE

SWIFT7 ENTERTAINMENT

CHICAGO, ILLINOIS, MAY. 1978 - TO THE PRESENT

ENTERTAINMENT, RADIO, TELEVISION DIVISION, INSTALLATION.

Sound Engineer, Radio Broadcaster, Television Sound Man and Cameraman for Major companies, I set up and repair equipment, I Run Wiring for Live Sound and Camera Vision and Locations, Sound Engineering, Producer, Live Entertainment. Leader in Managerial Towards all Productions.

NFI INTERACTIVE LOGISTICS LLC, BOLINGBROOK, ILLINOIS FEBRUARY 2011 – FEBRUARY 2012

DEDICATED DRIVER, REFRIGERATION DIVISION

Operate company vehicles and provide courteous and efficient delivery and

pick up of dry and frozen Foods and bulk material, check shipments for conformance

to NFI dedicated service, provide coverage for all assigned

routes within the tri-county and regional service areas and provide on-time service and delivery.

• Perform daily pre-trip and post-trip safety inspections on

Equipment.

• Responsible for transporting dry and frozen foods and bulk materials,

Regionally and local, to NFI clients and facilities via tractor-trailer

Combinations.

• Verify and complete required bill of ladings, COA, and MSDS

documents and reports.

• Comply with Safety regulations and procedures.

• Follow dispatch instructions and communicate with dispatch,

including but not limited to: delays, arrivals and equipment

problems, as required.

• Comply with all applicable DOT laws/regulations, as well as company

policies/procedures.

• Load and unload freight, drop and hook at client sites.

DOVER COMMUNICATIONS, CHICAGO, ILLINOIS JANUARY 1982 - AUGUST 2011

SERVICE TECHNICIAN, INSTALLATION, INFORMATION TECHNOLOGY & TELECOMMUNICATIONS, Service & Communications Department.

Electrical Wiring, Pipe Installation inside and and out within Many Heights. Planned, conducted and provided Information Technology.

Telecommunication services in the areas of Installation.

Voice communication installations.

High speed Data, Lan/Wan, Hardware, Software, Electrical, Installation.

Network Technician, Computer and Electronics data.

Technical Service, Help Desk & Technical Support

Computer and Electronic data

J.B. HUNT, CHICAGO, ILLINOIS APRIL 2008 - Sept 2010

INTERMODAL DRIVER, Local Driver Division

Operate company vehicles and provide courteous and efficient delivery and

pick up of hazardous and bulk material, check shipments for conformance

to J.B. Hunt’s dedicated service, provide coverage for all assigned

routes within the tri-county service areas and provide on-time service

and delivery.

• Perform daily pre-trip and post-trip safety inspections on

equipment.

• Responsible for transporting hazardous and bulk materials,

regionally, to J.B. Hunt clients and facilities via tractor-trailer

combinations.

• Verify and complete required bill of ladings, COA, and MSDS

documents and reports.

• Comply with hazardous material regulations and procedures.

• Follow dispatch instructions and communicate with dispatch,

including but not limited to: delays, arrivals and equipment

problems, as required.

• Comply with all applicable DOT laws/regulations, as well as company

policies/procedures.

• Load and unload freight, drop and hook at client sites and move

intermodal trailers from rail yard to rail yard.

• Prepare daily logs and reports.

SCHNEIDER NATIONAL, CHICAGO, ILLINOIS FEBRUARY 2007 - MARCH 2008

BULK (TANKER) DRIVER, Bulk Division

Operate company vehicles and provide courteous and efficient delivery and

pick up of hazardous material, check shipments for conformance to

Schneider’s dedicated service, provide coverage for all assigned routes

within the United States and Canada service areas and provide on-time

service and delivery.

• Perform daily pre-trip and post-trip safety inspections on

equipment.

• Responsible for transporting hazardous materials, both regionally

and over-the-road (long-haul), to Schneider clients and facilities

via tractor-trailer combinations.

• Verify and complete required bill of ladings, COA, and MSDS

documents and reports.

• Comply with hazardous material regulations and procedures.

• Follow dispatch instructions and communicate with dispatch,

including but not limited to: delays, arrivals and equipment

problems, as required.

• Comply with all applicable DOT laws/regulations, as well as company

policies/procedures.

• Load and unload freight with compressor and pump using proper PPE.

• Prepare daily logs and reports.

FEDEX, CHICAGO, ILLINOIS DECEMBER 2006 - JANUARY 2007

TRUCK DRIVER, FedEx Express Division

Operate company vehicles and provide courteous and efficient delivery and

pick up of packages, check shipments for conformance to FedEx features of

service, provide coverage for all assigned routes within the station’s

service area and provide related customer service functions.

• Perform daily pre-trip and post-trip safety inspections on

equipment.

• Pick up and deliver freight between Service Centers and customers

and support the selling process via straight trailer.

• Verify and complete required documentation and reports.

• Follow dispatch instructions and communicate with dispatch,

including but not limited to: delays, arrivals and equipment

problems, as required.

• Comply with all applicable DOT laws/regulations, as well as company

policies/procedures.

• Load and unload freight as required.

• Prepare daily logs and reports.

AMERICAN EAGLE, CHICAGO, ILLINOIS AUGUST 2002 - SEPTEMBER 2005

FLEET SERVICE CLERK, Ramp Clerk Department

• Responsible for transporting cargo to and from aircraft, loading and

unloading cargo compartments, checking cargo handles against its

accompanying forms to identity any mishandlings or discrepancies,

and correcting routine errors.

• Drive/guide powered equipment on ramps, in warehouses, docks and

hangers.

• Responsible for de-icing aircrafts, cleaning aircraft windshields,

and assisting with pushing out/towing of aircrafts and related

guideman functions.

• Connect/remove ground start units.

AT&T CABLE, ELMHURST, ILLINOIS MAY 1995 - AUGUST 2001

HIGH SPEED DATA AND CABLE INSTALLATION LEAD TECHNICIAN, Customer Care

Department

Provide telecommunication services in the areas of high-speed data

installation, cable installation, telephony and customer support. Lead

Technician in my immediate and surrounding area of the firm. Practical

experience and formal training in a broad range of telecommunication

services.

• Responsible for high-speed data and cable installs, troubleshooting,

ongoing support, repairs, and maintenance of telecommunication

equipment.

• Analysis and consultation with customers on choosing a

Telecommunication service package.

• Provide reports, completes requests for new service and determines

Methodology for installing Telecommunications services.

• Installed different operating systems, servers, hardware’s,

software’s, drivers, memory cards and sound cards, replaced modems

and computer troubleshooting.

ISLAND RECORDING, CHICAGO, ILLINOIS JUNE 1989 - MAY 1995

SOUND ENGINEER AND PRODUCER, Recording Department

Planned, conducted, and supervised the performance of various artists and

groups.

• Maintained and serviced the recording equipment.

• Conducted tours of the recording studio.

• Managed various projects within the recording studio.

• Wrote and composed music.

EDUCATION

• Colonial Prep, Chicago, Illinois

• Omega Communications, Chicago, Illinois

• Columbia College, Chicago, Illinois

• Kaplan University, Boca Raton, Florida

• University of Phoenix, Chicago, IL

ADDITIONAL TRAINING / CERTIFICATIONS

• CDL Class A with X Endorsement Haz-Mat & Tanker.

• Extensive training in various areas including FNT’s, FNB’s, LE’s,

splicing of trunk and feeder cable, building cable plants and

building new systems.

• Also have training in telecommunication/computer circuit boards,

hardware, software, high-speed data and internet programming, voice

communication, telecom/communication circuits, telephone wiring, pc

Lan/WAN, cat 5 cable, and assembly of telecommunication equipment.

• Freelance computer hardware and software work, serviced laptops,

networking, technical support.



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