Customer Service Front Desk
Resume:
Samira Mohamud Dirie Abu Dhabi
UAE
+971 ( 055-*******
************@*******.***
OBJECTIVE:
To handle challenging work that could promote and enhance my capabilities on personal growth and to excel in a company where I can use my knowledge and talents in a very productive way.
ACADEMIC CREDENTIALS:
Diploma of Business Administrative management (2012) High school ( 2008 to 2009)
SUMMARY OF QUALIFICATION:
Hardworking & Fast learner
Excellent communications and inter-personal skills.
High level of commitments & initiatives
Eagerly and consistently, manifest a positive attitude and professional work ethics.
Can work under pressure and willing to accept new challenges.
Can deal with different people and able to establish rapport.
With determination towards work.
Computer Literate; Proficient in MS Office (Word, Excel, PowerPoint), and Email.
Possess strong customer service skill.
CAREER PATH:
Arw Style Fitness & Beauty Center June 2018 – June 2019 (temporary )
(Front Desk Receptionist)
Warmly greeting clients
Costumer service
Booking and confirming appointments via phone
Processing transactions (cash and credit cards) and issuing receipts.
Organized and able to manage clients with grace, even during peak demand.
High level of phone etiquette and ability to handle clients issues in friendly professional manner.
Inform clients about new services and discounts
Maintain a tidy reception area
An ability to remain calm under stressful circumstances
Manage with member team for client’s satisfaction Zain Middle East Properties LLC September2017 -February 2018 (temporary )
(Coordinator)
Handling inbound/outbound calls to fulfill customer requirements
Establishing permit issuance by entering client information & confirming pricing
Searching and contacting selling, buying, renting clients
Updating clients info on the system using Prop Space
Updating the property list available in day by day. Alqudra World Gym july2013- July 2015
(Receptionist )
Welcomed members and guests, and made sure they had an excellent workout
Operate telephone switchboard to answer and forward calls, providing information, taking messages, and schedulling consultations
Processing transactions (cash and credit cards) and issuing receipts.
Conduct of Recreational Activities
Inventory of Fixed & Consumable Timekeeping for staff
Maintain the law & order inside the club
Requisition of store and recreation items
Follow up Complaints & Suggestions of members
Work closely with other team members to ensure excellent service is provided to all customers
Chinese Clinic January 2011- December 2012
(Receptionist)
Welcomes and greets all patients and visitors, in person or over the phone
Answer phone calls and transfer to the correct
Responsible for keeping the reception area clean and organized
Registers new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information
Responds to inquiries by patients, prospective patients, and visitors in a courteous manner
Protects patient confidentiality, making sure protected health information. PERSONAL DATA:
Date of Birth 21/2/1991
Nationality Somalia
Religion Muslim
Visa Status Brother's Visa
Marital Status Single
Languages Known Arabic, English and Somali
References Can be furnished immediately upon request SELF-APPRAISAL PROFILE:
● self-motivated person who is diligent and ambitious
● . Adaptable and willing to learn fast and take new challenges,
● confident, organized and possess a pleasing personality and have the ability to interact well with the people
● .Work under pressure.
Contact this candidate