Customer Care Administrative Assistant
Resume:
Organizational Skills
Interpersonal Skills
Data Gathering/Reporting
Analytical Skills
Customer Care Support
Problem Solving Skills
Research and Presentation
Team Collaboration
Flexible Approach
Time Management
Administrative Skills
Rapportive
Human Capital Strategy
Documentation Skills
C E R T I F I C A T I O N
S K I L L S
T O O L S
C O N T A C T
Professional Evaluation and Certification
Board (PECB)
Certified ISO 9001 Provisional Auditor
Handle the processing of the manual and electronic registration of patients and ammendments to patients details. Ensure patients details are accurate and ensure all Residential Institute code is entered correctly. Process data recieved from Organization Central Register electronic link to ensure patient registration status and organization number is recorded accuratly on the database.
Process and respond to request for patient information recieved through letters, fax and email respectively, Acted on and sent out routine correspondence, enquiry letters and ensure the database is updated accordingly. Handled the preparation and printing of various tasks associated with the patients registration process.
Forwarded and recieved medical records, ensure the database is updated with accurate information. Ensure the medical records are labelled correctly and repair or replace the medical record cover when necessary. Ensure medical records are filed correctly for onward distribution or storage. Diversely skilled Economist over 3 years experience providing top-notch service delivery across various sectors and core job functions. proven experience performing key roles which include Customer Care Support, Administrative Support, Cash Management and Accounting Assistance. Vested with impeccable communication and team leadership skills, and adapts swiftly to a diverse work environment with a keen willingness to learn. A tech- savvy individual with the ability to leverage extensive software usage towards providing timely and accurate organizational results.to the delight of clients and towards achieving set goals and objectives.
Handled cash related transactions for the organization with the aid of the cash register. Scanned goods items purchased by customers and recieving payment through cash and electronic means.
Issued receipts for confirmation of payment, handled refunds for customers, Reedemed stamps and coupons, made sales referrals, cross-sell products and introduced new ones,
Developed and maintained a friendly environment for customers, maintained a professional relationship which improved the level of customer expereince. P R O F E S S I O N A L S U M M A R Y
WORK E X P E R I E N C E
CUSTOMER SERVICE/ADMINISTRATIVE ASSISTANT
Lagoon Hospitals, Bourdillon, Ikoyi, Lagos State. July 2018 - Present Delta State University, Abraka 2016
B.Sc. Economics (Second Class)
E D U C A T I O N
OKULI IJEOMA BLESSING
C U S T O M E R S E R V I C E O F F I C E R I A D M I N I S T R A T I V E A S S I S T A N T Microsoft Word
PowerPoint
Corel Draw
Microsoft Excel
Lagos, Nigeria
*************@*****.***
CASHIER/CUSTOMER SERVICE
Hubmart Supermarket, G.R.A Ikeja, Lagos State. July 2017 - June 2018 ACCOUNTING ASSISTANT
GOKO Nigeria Limited, Festac, Lagos State. January 2014 - February 2016 Designed, prepared, and maintained excel using basic mathematical calculations, reviewed new procedures, manuals, and system enhancements and suggested workable solutions.
Composed routine letters and reports, handled inventory for office supplies and equipments, oversee employee services such as health and safety, sports, and social facilities.
Computer College, Lagos State
Diploma in Computer Application
Alison Online Learning
Diploma in Quality Management
Outstanding Customer Service
Kems College, Ijanikin, Lagos 2011
Senior Secondary Certificate Exam
OIB
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